--000000000000b17374064a92cd1c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Do you know if anyone can sign for it? Or does it have to be me that is there to get and sign for the phone? Thanks! Amanda Ilines Home Care Liaison TheKey 437-908-1030 amanda.ilines@thekey.com TheKey.ca *Changing the Way the World Ages * [image: TheKey] On Wed, Feb 11, 2026 at 3:25=E2=80=AFPM Aaron Worob = wrote: > Hi Amanda, > > I shipped an iPhone 15 Pro Max to you via FedEx. The tracking number is: > 888697163945, and delivery is scheduled for Friday 2/13. Due to the value > of the phone, the delivery will require a signature. I also made sure any > import fees would be charged to our account, so you do not need to worry > about paying those, if they apply. > > The device is coming to you unconfigured, so you should be able to use th= e > initial setup wizard to transfer your data by holding the two phones clos= e > to one another. Please let me know when you receive the new device, and I > will submit a request to move service with Rogers. > > Thank you, > Aaron Worob > Network/Systems Administrator > *aaron.worob@thekey.com * > [image: TheKey] > On Tue, 10 Feb at 9:48 AM , TheKey Support wrote: > > Sounds great, thank you! > > On Tue, Feb 10, 2026 at 9:43=E2=80=AFAM Aaron Worob wrote: > >> Hi Amanda, >> >> I have an iPhone 15 Pro Max that is specifically purchased for the HCL >> team, and I'm working to configure it to ship to you. I will relay the >> FedEx tracking once I have it. After the device is received, we will nee= d >> to work through Rogers to transfer service to the new device. =E2=80=8B >> >> Thank you, >> Aaron Worob >> Network/Systems Administrator >> *aaron.worob@thekey.com * >> [image: TheKey] >> On Tue, 10 Feb at 9:39 AM , Sushmita R wrote: >> >> Hi Timothy, >> >> Thank you for your response:) >> >> Your support ticket #1423453 has been escalated to our senior team to >> ensure you receive the highest level of expertise and a swift resolution= . >> You'll be contacted directly by a senior support specialist with updates >> and further assistance. For real-time updates, feel free to click on >> https://hca.freshdesk.com/helpdesk/tickets/1423453. We appreciate your >> patience and are here to ensure your satisfaction. >> >> >> >> *RegardsSushmita R* >> Service Desk Engineer >> Sushmita.r@Thekey.com >> [image: TheKey] >> >> We are Happy to Assist You! >> >> On Tue, 10 Feb at 9:37 AM , Amanda Ilines >> wrote: >> >> The best shipping address is: >> >> 1369 Creekwood Trail >> Oakville, ON, Canada >> L6H6C7 >> >> Thanks, >> >> Amanda Ilines >> Home Care Liaison >> 437-908-1030 >> TheKey.ca >> >> >> >> >> On Tue, Feb 10, 2026 at 9:36=E2=80=AFAM Sushmita R wrote: >> >>> Hi Timothy, >>> >>> Good day! >>> >>> Thank you for reaching out The KEY IT service desk. >>> >>> To proceed further with the request for your new iPhone, we require the >>> following information: >>> >>> - *Shipping Address:* (Please provide the full