----==_mimepart_698ce5c4ad922_2655f7944279722 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Amanda,=C2=A0 I shipped an iPhone 15 Pro Max to you via FedEx. The= tracking number is: 888697163945, and delivery is scheduled for Friday 2= /13. Due to the value of the phone, the delivery will require a signature= . I also made sure any import fees would be charged to our account, so yo= u do not need to worry about paying those, if they apply. The device = is coming to you unconfigured, so you should be able to use the initial s= etup wizard to transfer your data by holding the two phones close to one = another. Please let me know when you receive the new device, and I will s= ubmit a request to move service with Rogers.=C2=A0 Thank you, Aar= on Worob Network/Systems Administrator aaron.worob@thekey.com =0D =0D On=0D Tue, 10 Feb at 9:48 AM=0D , TheKey Support wro= te:=0D =0D =0D Sounds great, thank you!=C2=A0 =0D =0D =0D On Tue, Feb 10, 2026 at 9:43=E2=80=AFAM Aaron Worob wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Amanda,=C2=A0 =0D =0D =0D =0D I have an iPhone 15 Pro Max that is specifically purchased for the HCL t= eam, and I'm working to configure it to ship to you. I will relay the Fed= Ex tracking once I have it. After the device is received, we will need to= work through Rogers to transfer service to the new device. =E2=80=8B =0D= =0D =0D =0D =0D =0D =0D =0D =0D =0D Thank you, =0D =0D Aaron Worob =0D =0D Network/Systems Administrator =0D =0D aaron.worob@thekey.com =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Tue, 10 Feb at 9:39 AM=0D =0D , Sushmita R wrote:=0D= =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Hi Timothy,=C2=A0 =0D =0D =0D =0D Thank you for your response:) =0D =0D =0D =0D Your support ticket #1423453 has been escalated to our senior team to en= sure you receive the highest level of expertise and a swift resolution. Y= ou'll be contacted directly by a senior support specialist with updates a= nd further assistance. For real-time updates, feel free to click on https= ://hca.freshdesk.com/helpdesk/tickets/1423453. We appreciate your patienc= e and are here to ensure your satisfaction. =0D =0D =C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D Regards Sushmita R =0D =0D Service Desk Engineer =0D =0D Sushmita.r@Thekey.com =0D =0D =0D =0D =0D =0D We are Happy to Assist You! =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Tue, 10 Feb at 9:37 AM=0D =0D , Amanda Ilines = wrote:=0D =0D =0D =0D =0D =0D =0D =0D The best shipping=C2=A0address is: =0D =0D =0D =0D 1369 Creekwood Trail =0D =0D Oakville, ON, Canada =0D =0D L6H6C7 =0D =0D =0D =0D Thanks, =0D =0D =0D =0D Amanda Ilines Home Care Liaison 437-908-1030 TheKey.ca =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Tue, Feb 10, 2026 at 9:36=E2=80=AFAM Sushmita R wrote: =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Hi Timothy,=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D Good day! Thank you for reaching out The KEY IT service desk. =0D