--000000000000f2fa0c06441f14bc Content-Type: multipart/alternative; boundary="000000000000f2fa0b06441f14bb" --000000000000f2fa0b06441f14bb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Perfect, just joined On Fri, Nov 21, 2025 at 1:34=E2=80=AFPM Lito Delapena wrote: > Wonderful, invite sent. > > Lito Delapena > > Customer Contact and Collections Manager | TheKey > > Mobile: 619-722-8561 > > > > > > On Fri, Nov 21, 2025 at 10:30=E2=80=AFAM Laura Horval wrote: > >> That sounds great! >> >> On Fri, Nov 21, 2025 at 1:29=E2=80=AFPM Lito Delapena >> wrote: >> >>> Of course, I'm available now if you are and Will to hop on a call. I ca= n >>> send an invite >>> >>> >>> Lito Delapena >>> >>> Customer Contact and Collections Manager | TheKey >>> >>> Mobile: 619-722-8561 >>> >>> >>> >>> >>> >>> On Fri, Nov 21, 2025 at 10:28=E2=80=AFAM Laura Horval >>> wrote: >>> >>>> Good Afternoon Lito, >>>> >>>> Any chance you are available to hop on a call today to discuss? >>>> >>>> On Fri, Nov 21, 2025 at 12:13=E2=80=AFPM Lito Delapena >>> lito.delapena@thekey.com> wrote: >>>> >>>>> Thank you for looping me in @Michelle Schefter >>>>> >>>>> >>>>> @Laura Horval @Will Reid >>>>> May I request specific dates, shifts or CGs that make up the $7,032 c= redit >>>>> that is needed? In review of their current AR they have an outstandin= g >>>>> balance so i'd like to confirm if these invoices connect to what we n= eed to >>>>> complete a credit for >>>>> >>>>> Thank you, >>>>> >>>>> Lito Delapena >>>>> >>>>> Customer Contact and Collections Manager | TheKey >>>>> >>>>> Mobile: 619-722-8561 >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> On Fri, Nov 21, 2025 at 8:55=E2=80=AFAM Michelle Schefter >>>> michelle.kenaga@thekey.com> wrote: >>>>> >>>>>> Thank you, Will, for the background here. I approve moving forward. >>>>>> Looping in Lito Delapena and Lyndsey Organ to help support this requ= est. >>>>>> While I can=E2=80=99t guarantee that we=E2=80=99ll be able to expedi= te the refund >>>>>> check, we will explore all available options to see what can be done= to >>>>>> move this along as quickly as possible. Will circle back with an upd= ate >>>>>> asap. >>>>>> >>>>>> *Michelle Schefter* >>>>>> >>>>>> Director of Finance | *TheKey* >>>>>> >>>>>> Phone: 408.837.0579 >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> ------------------------------ >>>>>> *From:* Will Reid >>>>>> *Sent:* Friday, November 21, 2025 6:55 AM >>>>>> *To:* Laura Horval >>>>>> *Cc:* Michelle Schefter ; Timothy Thomas >>>>>> >>>>>> *Subject:* Re: Reimbursement Request >>>>>> >>>>>> Thanks Laura. >>>>>> >>>>>> Michelle, Tim and I discussed this yesterday. He recommended sending >>>>>> this request to you for the fastest processing. >>>>>> >>>>>> Thank you, >>>>>> >>>>>> >>>>>> *Will Reid* >>>>>> >>>>>> Partner | TheKey >>>>>> >>>>>> Mobile: 513.707.2304 >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> On Fri, Nov 21, 2025 at 8:57=E2=80=AFAM Laura Horval >>>>>> wrote: >>>>>> >>>>>> Good Mor