--0000000000006231e206441f1173 Content-Type: multipart/alternative; boundary="0000000000006231e106441f1172" --0000000000006231e106441f1172 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Wonderful, invite sent. Lito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 On Fri, Nov 21, 2025 at 10:30=E2=80=AFAM Laura Horval = wrote: > That sounds great! > > On Fri, Nov 21, 2025 at 1:29=E2=80=AFPM Lito Delapena > wrote: > >> Of course, I'm available now if you are and Will to hop on a call. I can >> send an invite >> >> >> Lito Delapena >> >> Customer Contact and Collections Manager | TheKey >> >> Mobile: 619-722-8561 >> >> >> >> >> >> On Fri, Nov 21, 2025 at 10:28=E2=80=AFAM Laura Horval wrote: >> >>> Good Afternoon Lito, >>> >>> Any chance you are available to hop on a call today to discuss? >>> >>> On Fri, Nov 21, 2025 at 12:13=E2=80=AFPM Lito Delapena >>> wrote: >>> >>>> Thank you for looping me in @Michelle Schefter >>>> >>>> >>>> @Laura Horval @Will Reid May >>>> I request specific dates, shifts or CGs that make up the $7,032 credit= that >>>> is needed? In review of their current AR they have an outstanding bala= nce >>>> so i'd like to confirm if these invoices connect to what we need to >>>> complete a credit for >>>> >>>> Thank you, >>>> >>>> Lito Delapena >>>> >>>> Customer Contact and Collections Manager | TheKey >>>> >>>> Mobile: 619-722-8561 >>>> >>>> >>>> >>>> >>>> >>>> On Fri, Nov 21, 2025 at 8:55=E2=80=AFAM Michelle Schefter >>> michelle.kenaga@thekey.com> wrote: >>>> >>>>> Thank you, Will, for the background here. I approve moving forward. >>>>> Looping in Lito Delapena and Lyndsey Organ to help support this reque= st. >>>>> While I can=E2=80=99t guarantee that we=E2=80=99ll be able to expedit= e the refund >>>>> check, we will explore all available options to see what can be done = to >>>>> move this along as quickly as possible. Will circle back with an upda= te >>>>> asap. >>>>> >>>>> *Michelle Schefter* >>>>> >>>>> Director of Finance | *TheKey* >>>>> >>>>> Phone: 408.837.0579 >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> ------------------------------ >>>>> *From:* Will Reid >>>>> *Sent:* Friday, November 21, 2025 6:55 AM >>>>> *To:* Laura Horval >>>>> *Cc:* Michelle Schefter ; Timothy Thomas = >>>> tt@thekey.com> >>>>> *Subject:* Re: Reimbursement Request >>>>> >>>>> Thanks Laura. >>>>> >>>>> Michelle, Tim and I discussed this yesterday. He recommended sending >>>>> this request to you for the fastest processing. >>>>> >>>>> Thank you, >>>>> >>>>> >>>>> *Will Reid* >>>>> >>>>> Partner | TheKey >>>>> >>>>> Mobile: 513.707.2304 >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> On Fri, Nov 21, 2025 at 8:57=E2=80=AFAM Laura Horval >>>>> wrote: >>>>> >>>>> Good Morning Michelle, >>>>> >>>>> We recently learned there was a miscommunication regarding how we >>>>> billed time for our partnership account with Key Cleaning at the Deup= ree >>>>> House. Consequently, we owe them a $7,032 cre