--000000000000ee272906494deffe Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Will French clients still be exempt ? Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] ---------- Forwarded message --------- From: Bridgett Scherer Date: Mon, Jan 26, 2026 at 12:22=E2=80=AFPM Subject: Re: Highlighting Excellence: 5-Star Client Success Managers To: Rachel Sims CC: Amelia Howard , Sherrie Wright , CSM , GeneralManagers , Regional Directors , Shadi Gholizadeh , Megan Edusada , Megan Harris , Phil Chanda , Emily Kraeter , Emma Zumsen Hello all and Happy Monday! I just wanted to provide a reminder that our Pulse Survey Program will be turned on for *all clients* starting tomorrow, January 27th. The change was made today for surveys to be sent starting tomorrow. As a reminder, existing clients will only receive a CG pulse survey for any NEW scheduled caregivers after 1/26 - they will not receive a flood of surveys for any pre-existing caregivers on schedule. They will start receiving CSM Pulse surveys for any eligible interaction that is documented starting today. If you have any questions, please do not hesitate to reach out to myself or Megan Edusada for support! Cheers, Bee Scherer Director, Client Experience | TheKey Mobile: 425.429.1064 On Thu, Jan 15, 2026 at 12:16=E2=80=AFPM Rachel Sims wrote: > Way to go . Congratulations =F0=9F=8E=89 > > On Thu, Jan 15, 2026 at 1:52=E2=80=AFPM Amelia Howard > wrote: > >> Congratulations to all! Shoutout to Jinniefer Castillo from The Chicago >> office on your mention! >> Amelia Howard >> Regional Manager >> Chicago and Milwaukee >> >> >> On Thu, Jan 15, 2026 at 10:01=E2=80=AFAM Sherrie Wright >> wrote: >> >>> Congratulations Ladies - you are Amazing!=F0=9F=92=83 >>> >>> On Tue, Jan 13, 2026 at 4:54=E2=80=AFPM Bridgett Scherer >>> wrote: >>> >>>> Hello all! >>>> >>>> I am pleased to provide another update on our Client Success Manager >>>> Pulse Survey Platform, as well as an exciting update for expanding thi= s >>>> survey program to all of our clients. >>>> >>>> First - we continue to see *perfect 10s across the board for every >>>> single CSM Pulse Survey received*! This is by far the strongest >>>> performing area of our entire client feedback program, and continues t= o >>>> showcase our exemplary CSM team. We have yet to receive a single CSM P= ulse >>>> Survey response with a score lower than 10. Please see a few excerpts = from >>>> recent surveys responses: >>>> >>>> =F0=9F=8C=9F =E2=80=9CKristal contacted me within a very short time af= ter my call to the >>>> Key. I am extremely grateful as I was overwhelmed with my moms home >>>> situation and health change. Kristal was reassuring that help was avai= lable >>>> and soon. When Kristal and Neli arrived that day I saw and believed we >>>> would be ok. Thank you!! In addition Kristal has been available and he= lpful >>>> as I determine my changing needs with mom. Hopefull