--0000000000008234a0064260c8dd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Everyone: It looks like this invoice is currently being delivered via paper bill to the Westmount office address. I don't believe Rogers has the option to e-mail a PDF invoice, but rather their "paperless" process e-mails a link that requires login. We can update the address to deliver to a different address that would get it over to the correct AP contact, or we can turn on the paperless delivery and the AP team will need to login each month to download the PDF invoice. We currently have a billing user setup for the AP team's utility_rent@thekey.com e-mail address. Please let me know which would work best, or if we have any other thoughts on how to proceed. Thank you, Aaron Worob Network/Systems Administrator *aaron.worob@thekey.com *(650) 270-2347 Contact IT Support @ (888)838-1955 | hca.freshdesk.com [image: TheKey] On Thu, Oct 30, 2025 at 10:05=E2=80=AFAM Gabriel La wrote: > @John Andrew Hawkins and @Aaron Worob > can you guys work with AP to ensure we are in > the same page/ process to ensure these aren't missed and payed properly? > > Gabriel La > Head of IT Operations > it@thekey.com > Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com > TheKey.com > [image: TheKey] > > On Thu, Oct 30, 2025, 9:56=E2=80=AFAM John Andrew Hawkins > wrote: > >> No, we don't have a way to send invoices via pdf but >> utility_rent@thekey.com has direct access to the account. And previously >> AP has had access via ap-invoices@thekey.com. >> >> On Thu, Oct 30, 2025 at 9:50=E2=80=AFAM Gabriel La wrote= : >> >>> Looping in @John Andrew Hawkins - did we update >>> rogers to email the pdf invoices to coupasupport@thekey.com? >>> >>> >>> >>> Gabriel La >>> Head of IT Operations >>> it@thekey.com >>> Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com >>> TheKey.com >>> [image: TheKey] >>> >>> On Thu, Oct 30, 2025, 9:17=E2=80=AFAM Aaron Worob >>> wrote: >>> >>>> Hi Everyone: >>>> >>>> I just logged in and downloaded the most current invoice from Rogers. >>>> Please find it attached. >>>> >>>> Thank you, >>>> Aaron Worob >>>> Network/Systems Administrator >>>> >>>> *aaron.worob@thekey.com *(650) 270-2347 >>>> Contact IT Support @ (888)838-1955 | hca.freshdesk.com >>>> [image: TheKey] >>>> >>>> >>>> On Thu, Oct 30, 2025 at 8:27=E2=80=AFAM Timothy Thomas = wrote: >>>> >>>>> @Aaron Worob @Gabriel La w= as >>>>> this resolved? We can't have our cells cut off... >>>>> >>>>> On Tue, Oct 28, 2025 at 4:03=E2=80=AFPM Trish Nguyen >>>>> wrote: >>>>> >>>>>> Hello, >>>>>> >>>>>> This is a final follow up on this ticket will be closed as it has >>>>>> been open more than 30 days and we received no response to provide t= he open >>>>>> invoice. >>>>>> >>>>>> Please note that open PDF invoices will need to be submitted to AP >>>>>> inbox invoices@thekey.coupahost.com or coupasupport@thekey.com for >>>>>> processing to avoid late payments a