--0000000000006f767106484a32e4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable This is so helpful! Thank you for coordinating this Audra! On Tue, Jan 13, 2026 at 9:11=E2=80=AFAM Audra Williams = wrote: > Hi All! > > I=E2=80=99m excited to introduce TheKey Excellence Rounds=E2=84=A2, a new= supportive > resource for our field teams designed to help navigate complex client, > family, and caregiver situations with greater clarity, alignment, and > confidence. > > TheKey Excellence Rounds=E2=84=A2 is a structured, interdisciplinary foru= m that > elevates care quality, improves stability, and supports whole-person care > in the home. Rooted in TheKey=E2=80=99s care innovation and person-center= ed care > model, this program is intended to be supportive, not find fault or be op= erationally > reactive; they are a stabilizing, learning, and coordination forum aligne= d > with our care strategy and premium brand. > > Excellence Rounds may be used to support cases involving: > > - > > Medical changes or clinical instability > - > > Dementia progression or behavioral symptoms > - > > Family conflict or communication breakdowns > - > > Caregiver distress or staffing instability > - > > Safety concerns or environmental challenges > - > > Situations requiring shared nursing and operational reasoning > - > > Legal questions requiring coordinated review > > What TheKey Excellence Rounds can provide: > > If a case feels =E2=80=9Csticky,=E2=80=9D emotionally charged, or at risk= of escalation, > that=E2=80=99s a good signal to use Excellence Rounds. > > - > > Interdisciplinary perspective across nursing, operations, and quality > - > > Clearer hypotheses, aligned next steps, and stronger care plans > - > > Support for families and caregivers in high-complexity situations > - > > A proactive approach that protects quality, stability, and retention > > *If your teams have a case they would like to bring forward or just want > to talk through a case, I am available at anytime to meet. Another optio= n > is to bring the case to one of our CSM Open office hours that will kickof= f > on January 20th! Please also send any feedback that you have to me that > you have to make this successful!* > > Thank you for all you do to lead with care and excellence. > Best, > > -- > Audra Williams > Director, Divisional Operations > audraw@thekey.com > Mobile: (425) 757-7027 > https://thekey.com > > --0000000000006f767106484a32e4 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable This is so he= lpful! Thank you for coordinating this Audra! On Tue, Jan 13, 2026 at 9:11=E2=80=AFAM Audra= Williams < audraw@thekey.com >= ; wrote: Hi All! I=E2=80=99m excited = to