Re: Client D. M. at Sunrise who requires 12 hours Overnight Care.

Thanks Amanda and Taylor!!
Great collaboration on this!!
Keep us updated @Taylor Cleland <tcleland@thekey.com>, sounds like a good
client

On Wed, Sep 28, 2022 at 4:58 PM Amanda Ilines <amanda.ilines@thekey.com>
wrote:

> Hi everyone,
>
> I just spoke to Taylor as well and she will input client information into
> Salesforce. I have reached out to get the client's POA information and from
> there, Taylor will contact the family directly and have them sign the care
> contract.
>
> Thanks everyone for being so quick with this.
>
>
> On Wed, Sep 28, 2022 at 4:45 PM Timothy Thomas <tt@thekey.com> wrote:
>
>> Just spoke to Matt @Amanda Ilines <amanda.ilines@thekey.com> is getting
>> the families contact info as we speak.
>>
>> On Wed, Sep 28, 2022 at 4:42 PM Angie Kunnath <akunnath@thekey.com>
>> wrote:
>>
>>> This is private pay. Family is paying out of pocket
>>>
>>> On Wed, Sep 28, 2022 at 4:39 PM Taylor Cleland <tcleland@thekey.com>
>>> wrote:
>>>
>>>> Hi Everyone,
>>>>
>>>> May I get clarification on whether this is part of a staffing agreement
>>>> with Sunrise of Oakville (so I can push through salesforce with no contract
>>>> sent) or if it's private care for the family (so I will need to contact the
>>>> family and send the client documents)?
>>>>
>>>>
>>>> Thank you,
>>>>
>>>> *Taylor Cleland* | Client Solution Manager
>>>>
>>>> *Home Care Assistance *
>>>> 70 Richmond St. E | Toronto, ON M5C 1N8
>>>> <https://www.google.com/maps/search/70+Richmond+St.+E+%7C+Toronto,+ON+M5C+1N8?entry=gmail&source=g>
>>>> Phone: 416- 488- 8777 ext. 4
>>>> tcleland@homecareassistance.com
>>>> www.torontohomecareassistance.ca
>>>>
>>>>
>>>>
>>>> On Wed, Sep 28, 2022 at 4:32 PM Poulami Shah <poulami.shah@thekey.com>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> I am happy to assist, please let me know if you want me to update the
>>>>> care plan and get in touch with the scheduling team as time is the essence
>>>>> in this case.
>>>>>
>>>>> *Best regards,*
>>>>> *Poulami Shah (Pauli)*
>>>>> *Client Success Manager*
>>>>> *Home Care Assistance *
>>>>> *Serving Oakville, Mississauga, Burlington, Waterloo & Wellington
>>>>> region*
>>>>> 375 University Ave E, Waterloo, ON, N2K3M7
>>>>> <https://www.google.com/maps/search/375+University+Ave+E,+Waterloo,+ON,+N2K3M7?entry=gmail&source=g>
>>>>> Tel: 289-412-1441
>>>>> 2525 Old Bronte Rd, Suite 212, Oakville, ON,
>>>>> <https://www.google.com/maps/search/2525+Old+Bronte+Rd,+Suite+212,+Oakville,+ON,%C2%A0+L6M+4J2?entry=gmail&source=g>L6M
>>>>> 4J2
>>>>> <https://www.google.com/maps/search/2525+Old+Bronte+Rd,+Suite+212,+Oakville,+ON,%C2%A0+L6M+4J2?entry=gmail&source=g>
>>>>> Tel: 905-337-1200
>>>>>
>>>>>
>>>>> *Champions of Aging Well*
>>>>>
>>>>> *www.**H**o
>>>>> <https://sgnldomain.online/click?redirect=http%3A%2F%2Fhomecareassistancewaterloo.ca%2F&dID=1615736316512&linkName=o>*
>>>>>
>>>>> *me
>>>>> <https://sgnldomain.online/click?redirect=http%3A%2F%2Fhomecareassistancewaterloo.ca%2F&dID=1615736316512&linkName=me>Care
>>>>> <https://sgnldomain.online/click?redirect=http%3A%2F%2Fhomecareassistancewaterloo.ca%2F&dID=1615736316512&linkName=are>Assistance
>>>>> <https://sgnldomain.online/click?redirect=http%3A%2F%2Fhomecareassistancewaterloo.ca%2F&dID=1615736316512&linkName=ssistance>Waterloo
>>>>> <https://sgnldomain.online/click?redirect=http%3A%2F%2Fhomecareassistancewaterloo.ca%2F&dID=1615736316512&linkName=aterloo>.ca
>>>>> <https://sgnldomain.online/click?redirect=http%3A%2F%2Fhomecareassistancewaterloo.ca%2F&dID=1615736316512&linkName=.ca>www.HomeCareAssistanceGuelph.ca*
>>>>> *www.HomeCareAssistanceOakville.ca*
>>>>> *www.HomeCareAssistanceMississauga.ca*
>>>>> Visit our Website
>>>>> <https://sgnldomain.online/click?redirect=http%3A%2F%2Fwww.homecareassistancewaterloo.ca%2F&dID=1615736316512&linkName=Visit%20our%20Website>
>>>>> Read our Mission
>>>>> <https://sgnldomain.online/click?redirect=http%3A%2F%2Fhomecareassistance.com%2Fabout%2Four-mission%2F&dID=1615736316512&linkName=Read%20our%20Mission>
>>>>> Balanced Care Method
>>>>> <https://sgnldomain.online/click?redirect=http%3A%2F%2Fbalancedcaremethod.com%2F&dID=1615736316512&linkName=Balanced%20Care%20Method>
>>>>>
>>>>>
>>>>> On Wed, Sep 28, 2022 at 4:27 PM Angie Kunnath <akunnath@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> We have the staff to assist. Can we get solutions team on this and
>>>>>> push the prospect to Clearcare? Scheduling can assist soon after.
>>>>>>
>>>>>> On Wed, Sep 28, 2022 at 4:19 PM Amanda Ilines <
>>>>>> amanda.ilines@thekey.com> wrote:
>>>>>>
>>>>>>> Looks like they need 8am-1pm(Saturday) as well
>>>>>>> 8pm(Saturday)-8am(Sunday) and then 8pm - 8am continuing from there.
>>>>>>>
>>>>>>> On Wed, Sep 28, 2022 at 4:09 PM Matt Vijayan <mvijayan@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Copying leadership for visibility and for swift action.
>>>>>>>>
>>>>>>>> Best regards,
>>>>>>>>
>>>>>>>> Matt
>>>>>>>>
>>>>>>>> Matt Vijayan
>>>>>>>> Director of Sales, Canada
>>>>>>>>
>>>>>>>> *Please note my email has changed:*
>>>>>>>> mvijayan@TheKey.com <Madhu.Vijayan@TheKey.com>
>>>>>>>> (905) 592-0085
>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>
>>>>>>>> On Sep 28, 2022, at 3:52 PM, Amanda Ilines <
>>>>>>>> amanda.ilines@thekey.com> wrote:
>>>>>>>>
>>>>>>>> 
>>>>>>>> Hi Everyone,
>>>>>>>>
>>>>>>>> I just received a referral who is a client of Jeanette's who she
>>>>>>>> brought into Sunrise of Oakville and now they are looking to get services
>>>>>>>> started ASAP as she is higher care than they anticipated.
>>>>>>>>
>>>>>>>> They are looking to have a caregiver in this saturday from 8am-1pm
>>>>>>>> that was supposed to be by another home care agency and they cancelled.
>>>>>>>>
>>>>>>>> However, they are looking to move forward with shifts from 8pm-8am
>>>>>>>> overnight starting Saturday as well.
>>>>>>>>
>>>>>>>> Please advise on what the process is here and who does what piece.
>>>>>>>>
>>>>>>>> See the below email on details of this client.
>>>>>>>>
>>>>>>>> ---------- Forwarded message ---------
>>>>>>>> From: Jeanette Bock <jeanette@fluidst.ca>
>>>>>>>> Date: Wed, Sep 28, 2022 at 3:24 PM
>>>>>>>> Subject: Client D. M. at Sunrise who requires 12 hours Overnight
>>>>>>>> Care.
>>>>>>>> To: Amanda Ilines <amanda.ilines@thekey.com>
>>>>>>>> Cc: Oakville.DOS (Meyers, Shea) <
>>>>>>>> shea.meyers@sunriseseniorliving.com>
>>>>>>>>
>>>>>>>>
>>>>>>>> Hi Amanda,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Below are some things to add to Diane’s care plan.  You may want to
>>>>>>>> check the database, as mentioned this afternoon they were a prospect when I
>>>>>>>> was at Home Care Assistance.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Name is:  Diane MacKay, husbands name is Ron MacKay and daughter is
>>>>>>>> Linda Watson.  Address is:  373 Peregrine Way, Milton
>>>>>>>> <https://www.google.com/maps/search/373+Peregrine+Way,+Milton?entry=gmail&source=g>
>>>>>>>> .
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Care Plan:
>>>>>>>>
>>>>>>>>    1. Familiarity – Instead of introducing your self as someone
>>>>>>>>    she doesn’t know, instead it’s suggested you assume you’ve already met and
>>>>>>>>    how great it is to see her again.
>>>>>>>>    2. Diane hasn't slept well at night for the last 6-8 weeks.
>>>>>>>>    Therefore, the goal is to keep her calm and relaxed until she gets
>>>>>>>>    comfortable and is less agitated.  She will doze off in a comfy chair in
>>>>>>>>    the lounge when relaxed.  Best not to tell her to get into bed, but suggest
>>>>>>>>    it if she seems sleepy.
>>>>>>>>    3.  Diane doesn't do well with being told to do something.
>>>>>>>>    Again us suggestions instead  by saying “I’m going to go to the washroom,
>>>>>>>>    do you need to go?  I’m going to get a drink do you want one? Etc…
>>>>>>>>    4. Do not keep her confined to her room.  She gets agitated at
>>>>>>>>    night and needs to walk to calm her. Sunrise encourages the caregiver for
>>>>>>>>    Diane to use the common area overnight to walk the floor or use the comfy
>>>>>>>>    chairs in the lounge.
>>>>>>>>    5. They have sent a urine sample to determine if Diane has a
>>>>>>>>    UTI but won’t know results until Monday.
>>>>>>>>    6. Diane loves to listen to Adele; it seems to calm her.  There
>>>>>>>>    is now an Adele CD and CD player in her room to use.
>>>>>>>>    7. She likes soccer, her favourite team is Manchester United.
>>>>>>>>    8. She likes hearing stories of England, even made-up ones.
>>>>>>>>    Use imagination.
>>>>>>>>    9. Diane likes horses and believe she used to ride as a child.
>>>>>>>>    10. Loves everything to do with the Queen and England and has
>>>>>>>>    enjoyed looking at a picture book with pictures of the Queen and England in
>>>>>>>>    general.
>>>>>>>>    11. Diane used to work with a bank and likes to talk about it.
>>>>>>>>    12. Her and her husband used to travel quite a bit and loved to
>>>>>>>>    hike.
>>>>>>>>    13. If she doesn't want to eat, try telling her it would make
>>>>>>>>    her husband/daughter Linda smile.  She hasn't eaten well for a few weeks.
>>>>>>>>    Some of the foods she likes are:
>>>>>>>>       1. Ice Cream
>>>>>>>>       2. Cheese and Crackers
>>>>>>>>       3. Yogurt with fruit
>>>>>>>>
>>>>>>>> Please provide your caregivers with this link to show Diane during
>>>>>>>> difficult times- they can play it on their phone if they are able to do so.
>>>>>>>> We are working on family bringing an iPad. Our team can get them set up on
>>>>>>>> wifi.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Video of of Ron and daughter Linda  - *
>>>>>>>> https://youtu.be/hKiST1ktO3Y
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please let Shea and I know if you have the right caregivers to
>>>>>>>> takeover this overnight shift.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Warm regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Jeanette Bock
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> [image: image001.png]
>>>>>>>>
>>>>>>>> Phone:  416-518-2734
>>>>>>>>
>>>>>>>> Email:  Jeanette@Fluidst.ca
>>>>>>>>
>>>>>>>> Website:  www.Fluidst.ca
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> “*We can’t always choose the music life plays but we can choose
>>>>>>>> how we dance to it”*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Amanda Ilines
>>>>>>>> Home Care Liaison
>>>>>>>> *Please note my email has changed:*
>>>>>>>> amanda.ilines@TheKey.com <Amanda.Ilines@TheKey.com>
>>>>>>>> (905) 337-1200
>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Amanda Ilines
>>>>>>> Home Care Liaison
>>>>>>> *Please note my email has changed:*
>>>>>>> amanda.ilines@TheKey.com <Amanda.Ilines@TheKey.com>
>>>>>>> (905) 337-1200
>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>
>>>>>> --
>>>>>> Angie Kunnath
>>>>>>
>>>>>> *Home Care Assistance - **Serving Oakville, Mississauga, Burlington,
>>>>>> Waterloo & Wellington region*
>>>>>>
>>>>>> 375 University Ave E, Waterloo, ON, N2K3M7
>>>>>> <https://www.google.com/maps/search/375+University+Ave+E,+Waterloo,+ON,+N2K3M7?entry=gmail&source=g>
>>>>>> Tel: 519-954-2111
>>>>>> 2525 Old Bronte Rd, Suite 212, Oakville, ON,
>>>>>> <https://www.google.com/maps/search/2525+Old+Bronte+Rd,+Suite+212,+Oakville,+ON,%C2%A0+L6M+4J2?entry=gmail&source=g>L6M
>>>>>> 4J2
>>>>>> <https://www.google.com/maps/search/2525+Old+Bronte+Rd,+Suite+212,+Oakville,+ON,%C2%A0+L6M+4J2?entry=gmail&source=g>
>>>>>> Tel: 905-337-1200
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Champions of Aging Well*
>>>>>>
>>>>>> *www.**H**o <http://homecareassistancewaterloo.ca/>*
>>>>>>
>>>>>> *me <http://homecareassistancewaterloo.ca/>Care
>>>>>> <http://homecareassistancewaterloo.ca/>Assistance
>>>>>> <http://homecareassistancewaterloo.ca/>Waterloo
>>>>>> <http://homecareassistancewaterloo.ca/>.ca
>>>>>> <http://homecareassistancewaterloo.ca/>www.HomeCareAssistanceGuelph.ca*
>>>>>> *www.HomeCareAssistanceOakville.ca*
>>>>>> *www.HomeCareAssistanceMississauga.ca*
>>>>>>
>>>>>>
>>>>>> Visit our Website <http://www.homecareassistancewaterloo.ca>
>>>>>> Read our Mission <http://homecareassistance.com/about/our-mission/>
>>>>>> Balanced Care Method <http://balancedcaremethod.com/>
>>>>>> Hospital to Home Care <http://hospitaltohomecare.com/>
>>>>>> Review our Book Series
>>>>>> <http://homecareassistance.com/healthy-longevity-book-series/>
>>>>>> Cognitive Therapeutics <http://cognitivetherapeutics.com/>
>>>>>> Our Recent Press <http://bit.ly/qOk2aS>
>>>>>> Connect on LinkedIn <http://linkd.in/nRxfEv>
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>>>>>> Watch our Videos <http://youtube.com/homecareinfo>
>>>>>> Subscribe to our Blog <http://blog.homecareassistance.com/>
>>>>>>
>>>>> --
>>> Angie Kunnath
>>>
>>> *Home Care Assistance - **Serving Oakville, Mississauga, Burlington,
>>> Waterloo & Wellington region*
>>>
>>> 375 University Ave E, Waterloo, ON, N2K3M7 Tel: 519-954-2111
>>> 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel: 905-337-1200
>>>
>>>
>>>
>>> *Champions of Aging Well*
>>>
>>> *www.**H**o <http://homecareassistancewaterloo.ca/>*
>>>
>>> *me <http://homecareassistancewaterloo.ca/>Care
>>> <http://homecareassistancewaterloo.ca/>Assistance
>>> <http://homecareassistancewaterloo.ca/>Waterloo
>>> <http://homecareassistancewaterloo.ca/>.ca
>>> <http://homecareassistancewaterloo.ca/>www.HomeCareAssistanceGuelph.ca*
>>> *www.HomeCareAssistanceOakville.ca*
>>> *www.HomeCareAssistanceMississauga.ca*
>>>
>>>
>>> Visit our Website <http://www.homecareassistancewaterloo.ca>
>>> Read our Mission <http://homecareassistance.com/about/our-mission/>
>>> Balanced Care Method <http://balancedcaremethod.com/>
>>> Hospital to Home Care <http://hospitaltohomecare.com/>
>>> Review our Book Series
>>> <http://homecareassistance.com/healthy-longevity-book-series/>
>>> Cognitive Therapeutics <http://cognitivetherapeutics.com/>
>>> Our Recent Press <http://bit.ly/qOk2aS>
>>> Connect on LinkedIn <http://linkd.in/nRxfEv>
>>> Read our Reviews <http://homecareassistance.com/reviews/>
>>> Watch our Videos <http://youtube.com/homecareinfo>
>>> Subscribe to our Blog <http://blog.homecareassistance.com/>
>>>
>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>> (514) 591-9387
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>
>
> --
> Amanda Ilines
> Home Care Liaison
> *Please note my email has changed:*
> amanda.ilines@TheKey.com <Amanda.Ilines@TheKey.com>
> (905) 337-1200
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>


-- 
*Joey Taylor*
*Regional Care Solutions Manager/Directeur régional des solutions de soins*
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