Re: Client D. M. at Sunrise who requires 12 hours Overnight Care.

Good Morning All,

We received paperwork back from Ron MacKay last night. Diane MacKay has
been pushed through Salesforce and is now in Clear Care.

Poulami you are good to go with inputting the care plan.


Thank you,

*Taylor Cleland* | Client Solution Manager

*Home Care Assistance *
70 Richmond St. E | Toronto, ON M5C 1N8
Phone: 416- 488- 8777 ext. 4
tcleland@homecareassistance.com
www.torontohomecareassistance.ca



On Wed, Sep 28, 2022 at 5:01 PM Joey Taylor <
joey.taylor@homecareassistance.com> wrote:

> Thanks Amanda and Taylor!!
> Great collaboration on this!!
> Keep us updated @Taylor Cleland <tcleland@thekey.com>, sounds like a good
> client
>
> On Wed, Sep 28, 2022 at 4:58 PM Amanda Ilines <amanda.ilines@thekey.com>
> wrote:
>
>> Hi everyone,
>>
>> I just spoke to Taylor as well and she will input client information into
>> Salesforce. I have reached out to get the client's POA information and from
>> there, Taylor will contact the family directly and have them sign the care
>> contract.
>>
>> Thanks everyone for being so quick with this.
>>
>>
>> On Wed, Sep 28, 2022 at 4:45 PM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Just spoke to Matt @Amanda Ilines <amanda.ilines@thekey.com> is getting
>>> the families contact info as we speak.
>>>
>>> On Wed, Sep 28, 2022 at 4:42 PM Angie Kunnath <akunnath@thekey.com>
>>> wrote:
>>>
>>>> This is private pay. Family is paying out of pocket
>>>>
>>>> On Wed, Sep 28, 2022 at 4:39 PM Taylor Cleland <tcleland@thekey.com>
>>>> wrote:
>>>>
>>>>> Hi Everyone,
>>>>>
>>>>> May I get clarification on whether this is part of a staffing
>>>>> agreement with Sunrise of Oakville (so I can push through salesforce with
>>>>> no contract sent) or if it's private care for the family (so I will need to
>>>>> contact the family and send the client documents)?
>>>>>
>>>>>
>>>>> Thank you,
>>>>>
>>>>> *Taylor Cleland* | Client Solution Manager
>>>>>
>>>>> *Home Care Assistance *
>>>>> 70 Richmond St. E | Toronto, ON M5C 1N8
>>>>> <https://www.google.com/maps/search/70+Richmond+St.+E+%7C+Toronto,+ON+M5C+1N8?entry=gmail&source=g>
>>>>> Phone: 416- 488- 8777 ext. 4
>>>>> tcleland@homecareassistance.com
>>>>> www.torontohomecareassistance.ca
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Sep 28, 2022 at 4:32 PM Poulami Shah <poulami.shah@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> I am happy to assist, please let me know if you want me to update the
>>>>>> care plan and get in touch with the scheduling team as time is the essence
>>>>>> in this case.
>>>>>>
>>>>>> *Best regards,*
>>>>>> *Poulami Shah (Pauli)*
>>>>>> *Client Success Manager*
>>>>>> *Home Care Assistance *
>>>>>> *Serving Oakville, Mississauga, Burlington, Waterloo & Wellington
>>>>>> region*
>>>>>> 375 University Ave E, Waterloo, ON, N2K3M7
>>>>>> <https://www.google.com/maps/search/375+University+Ave+E,+Waterloo,+ON,+N2K3M7?entry=gmail&source=g>
>>>>>> Tel: 289-412-1441
>>>>>> 2525 Old Bronte Rd, Suite 212, Oakville, ON,
>>>>>> <https://www.google.com/maps/search/2525+Old+Bronte+Rd,+Suite+212,+Oakville,+ON,%C2%A0+L6M+4J2?entry=gmail&source=g>L6M
>>>>>> 4J2
>>>>>> <https://www.google.com/maps/search/2525+Old+Bronte+Rd,+Suite+212,+Oakville,+ON,%C2%A0+L6M+4J2?entry=gmail&source=g>
>>>>>> Tel: 905-337-1200
>>>>>>
>>>>>>
>>>>>> *Champions of Aging Well*
>>>>>>
>>>>>> *www.**H**o
>>>>>> <https://sgnldomain.online/click?redirect=http%3A%2F%2Fhomecareassistancewaterloo.ca%2F&dID=1615736316512&linkName=o>*
>>>>>>
>>>>>> *me
>>>>>> <https://sgnldomain.online/click?redirect=http%3A%2F%2Fhomecareassistancewaterloo.ca%2F&dID=1615736316512&linkName=me>Care
>>>>>> <https://sgnldomain.online/click?redirect=http%3A%2F%2Fhomecareassistancewaterloo.ca%2F&dID=1615736316512&linkName=are>Assistance
>>>>>> <https://sgnldomain.online/click?redirect=http%3A%2F%2Fhomecareassistancewaterloo.ca%2F&dID=1615736316512&linkName=ssistance>Waterloo
>>>>>> <https://sgnldomain.online/click?redirect=http%3A%2F%2Fhomecareassistancewaterloo.ca%2F&dID=1615736316512&linkName=aterloo>.ca
>>>>>> <https://sgnldomain.online/click?redirect=http%3A%2F%2Fhomecareassistancewaterloo.ca%2F&dID=1615736316512&linkName=.ca>www.HomeCareAssistanceGuelph.ca*
>>>>>> *www.HomeCareAssistanceOakville.ca*
>>>>>> *www.HomeCareAssistanceMississauga.ca*
>>>>>> Visit our Website
>>>>>> <https://sgnldomain.online/click?redirect=http%3A%2F%2Fwww.homecareassistancewaterloo.ca%2F&dID=1615736316512&linkName=Visit%20our%20Website>
>>>>>> Read our Mission
>>>>>> <https://sgnldomain.online/click?redirect=http%3A%2F%2Fhomecareassistance.com%2Fabout%2Four-mission%2F&dID=1615736316512&linkName=Read%20our%20Mission>
>>>>>> Balanced Care Method
>>>>>> <https://sgnldomain.online/click?redirect=http%3A%2F%2Fbalancedcaremethod.com%2F&dID=1615736316512&linkName=Balanced%20Care%20Method>
>>>>>>
>>>>>>
>>>>>> On Wed, Sep 28, 2022 at 4:27 PM Angie Kunnath <akunnath@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> We have the staff to assist. Can we get solutions team on this and
>>>>>>> push the prospect to Clearcare? Scheduling can assist soon after.
>>>>>>>
>>>>>>> On Wed, Sep 28, 2022 at 4:19 PM Amanda Ilines <
>>>>>>> amanda.ilines@thekey.com> wrote:
>>>>>>>
>>>>>>>> Looks like they need 8am-1pm(Saturday) as well
>>>>>>>> 8pm(Saturday)-8am(Sunday) and then 8pm - 8am continuing from there.
>>>>>>>>
>>>>>>>> On Wed, Sep 28, 2022 at 4:09 PM Matt Vijayan <mvijayan@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Copying leadership for visibility and for swift action.
>>>>>>>>>
>>>>>>>>> Best regards,
>>>>>>>>>
>>>>>>>>> Matt
>>>>>>>>>
>>>>>>>>> Matt Vijayan
>>>>>>>>> Director of Sales, Canada
>>>>>>>>>
>>>>>>>>> *Please note my email has changed:*
>>>>>>>>> mvijayan@TheKey.com <Madhu.Vijayan@TheKey.com>
>>>>>>>>> (905) 592-0085
>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>
>>>>>>>>> On Sep 28, 2022, at 3:52 PM, Amanda Ilines <
>>>>>>>>> amanda.ilines@thekey.com> wrote:
>>>>>>>>>
>>>>>>>>> 
>>>>>>>>> Hi Everyone,
>>>>>>>>>
>>>>>>>>> I just received a referral who is a client of Jeanette's who she
>>>>>>>>> brought into Sunrise of Oakville and now they are looking to get services
>>>>>>>>> started ASAP as she is higher care than they anticipated.
>>>>>>>>>
>>>>>>>>> They are looking to have a caregiver in this saturday from 8am-1pm
>>>>>>>>> that was supposed to be by another home care agency and they cancelled.
>>>>>>>>>
>>>>>>>>> However, they are looking to move forward with shifts from 8pm-8am
>>>>>>>>> overnight starting Saturday as well.
>>>>>>>>>
>>>>>>>>> Please advise on what the process is here and who does what piece.
>>>>>>>>>
>>>>>>>>> See the below email on details of this client.
>>>>>>>>>
>>>>>>>>> ---------- Forwarded message ---------
>>>>>>>>> From: Jeanette Bock <jeanette@fluidst.ca>
>>>>>>>>> Date: Wed, Sep 28, 2022 at 3:24 PM
>>>>>>>>> Subject: Client D. M. at Sunrise who requires 12 hours Overnight
>>>>>>>>> Care.
>>>>>>>>> To: Amanda Ilines <amanda.ilines@thekey.com>
>>>>>>>>> Cc: Oakville.DOS (Meyers, Shea) <
>>>>>>>>> shea.meyers@sunriseseniorliving.com>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi Amanda,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Below are some things to add to Diane’s care plan.  You may want
>>>>>>>>> to check the database, as mentioned this afternoon they were a prospect
>>>>>>>>> when I was at Home Care Assistance.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Name is:  Diane MacKay, husbands name is Ron MacKay and daughter
>>>>>>>>> is Linda Watson.  Address is:  373 Peregrine Way, Milton
>>>>>>>>> <https://www.google.com/maps/search/373+Peregrine+Way,+Milton?entry=gmail&source=g>
>>>>>>>>> .
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Care Plan:
>>>>>>>>>
>>>>>>>>>    1. Familiarity – Instead of introducing your self as someone
>>>>>>>>>    she doesn’t know, instead it’s suggested you assume you’ve already met and
>>>>>>>>>    how great it is to see her again.
>>>>>>>>>    2. Diane hasn't slept well at night for the last 6-8 weeks.
>>>>>>>>>    Therefore, the goal is to keep her calm and relaxed until she gets
>>>>>>>>>    comfortable and is less agitated.  She will doze off in a comfy chair in
>>>>>>>>>    the lounge when relaxed.  Best not to tell her to get into bed, but suggest
>>>>>>>>>    it if she seems sleepy.
>>>>>>>>>    3.  Diane doesn't do well with being told to do something.
>>>>>>>>>    Again us suggestions instead  by saying “I’m going to go to the washroom,
>>>>>>>>>    do you need to go?  I’m going to get a drink do you want one? Etc…
>>>>>>>>>    4. Do not keep her confined to her room.  She gets agitated at
>>>>>>>>>    night and needs to walk to calm her. Sunrise encourages the caregiver for
>>>>>>>>>    Diane to use the common area overnight to walk the floor or use the comfy
>>>>>>>>>    chairs in the lounge.
>>>>>>>>>    5. They have sent a urine sample to determine if Diane has a
>>>>>>>>>    UTI but won’t know results until Monday.
>>>>>>>>>    6. Diane loves to listen to Adele; it seems to calm her.
>>>>>>>>>    There is now an Adele CD and CD player in her room to use.
>>>>>>>>>    7. She likes soccer, her favourite team is Manchester United.
>>>>>>>>>    8. She likes hearing stories of England, even made-up ones.
>>>>>>>>>    Use imagination.
>>>>>>>>>    9. Diane likes horses and believe she used to ride as a child.
>>>>>>>>>    10. Loves everything to do with the Queen and England and has
>>>>>>>>>    enjoyed looking at a picture book with pictures of the Queen and England in
>>>>>>>>>    general.
>>>>>>>>>    11. Diane used to work with a bank and likes to talk about it.
>>>>>>>>>    12. Her and her husband used to travel quite a bit and loved
>>>>>>>>>    to hike.
>>>>>>>>>    13. If she doesn't want to eat, try telling her it would make
>>>>>>>>>    her husband/