Hi Dov,
The GST and QST numbers are at the bottom of every invoice.
thank you
On Mon, Mar 20, 2023 at 5:49 PM Ali Malik <ali.malik@thekey.com> wrote:
> Hi Dov,
>
> Please see attached last 3 weeks of invoices. This week's invoice will be
> going out tomorrow, you should receive an automatic email. I will look to
> see and review with my team as to why you did not get last week's email as
> I see that is the only one missing. I sent you a test email just to ensure
> outlook is working.
>
> @Cheryl Cartwright <ccartwright@thekey.com> @Timothy Thomas
> <tt@thekey.com> Are you guys able to provide Dov with our HST number if
> all possible?
>
>
> thank you,
>
>
> On Mon, Mar 20, 2023 at 5:09 PM Dov Gandell <dgandell@gmail.com> wrote:
>
>> lastly, ali, i am also receiving all of these email communications but
>> not the invoices? i have nothing in my spam folder from your company.
>> please send the last two weeks of invoices again. if the hst number is
>> available, the accountant will use that also. thank you.
>>
>> dov
>>
>> On Mon, Mar 20, 2023 at 4:45 PM Dov Gandell <dgandell@gmail.com> wrote:
>>
>>> thank you for your prompt response. i have not received invoices since
>>> signing up for the PAD. the last invoice i have by email is 47336, two
>>> weeks ago. i would look at your outlook again. i received every other
>>> invoice, often multiple reminders, when the company did not have direct
>>> access to our bank account.
>>>
>>> you misspelled my mother's last name in your email. her surname is
>>> spelled hirsch and not hirsh. also, it is implausible that you have two
>>> clients with identical names Roni Hirsh. one name may be similar but i
>>> think the chances are exceedingly low that both the given and surnames are
>>> identical.
>>>
>>> our accountant asked for the company hst number. if you do not
>>> have one, i will relay to the accountant. thank you.
>>>
>>> dov
>>>
>>>
>>>
>>> On Mon, Mar 20, 2023 at 4:05 PM Ali Malik <ali.malik@thekey.com> wrote:
>>>
>>>> Hi Dov,
>>>>
>>>> Yes this is our official receipt in which we send to all of our clients
>>>> requesting statements. This should suffice for tax purposes as it has all
>>>> information needed. If the accountant requires any backup, for CRA, they
>>>> ask for specific invoices as they have a more detailed description.
>>>>
>>>> Also I just checked our outlook mailbox and it looks like all invoices
>>>> are getting sent to you on a weekly basis. I know you brought up an issue
>>>> where invoices are getting to you, can you check your junk mail please?
>>>>
>>>> Further more the issue in regards to the additional charge, this was an
>>>> accident on our end because we have a new client who has an identical name
>>>> as Roni Hirsh , the payments were added to one account. Rest assured this
>>>> will not happen again as I have informed the team to ensure every week to
>>>> separate the charges.We have a credit on your account due to the
>>>> overcharge, we will not charge until that credit is taken up.
>>>>
>>>> We apologize, Dov for the inconvenience, I am more than happy to help
>>>> out on any issues and concerns you still may have. Please going forward you
>>>> have my email now, any issues arise or you need any assistance, please feel
>>>> free to contact me anytime.
>>>>
>>>> Thank you.
>>>>
>>>>
>>>> On Mon, Mar 20, 2023 at 3:53 PM Dov Gandell <dgandell@gmail.com> wrote:
>>>>
>>>>> thank you for this. is this your official receipt? does the entity
>>>>> have a hst number? thanks
>>>>>
>>>>> On Mon, Mar 20, 2023 at 3:48 PM Sumira Suthesan <
>>>>> sumira.suthesan@thekey.com> wrote:
>>>>>
>>>>>> Hi Maria,
>>>>>>
>>>>>> Please see attached account statement for 2022.
>>>>>> Please let me know if you require the invoices as well.
>>>>>>
>>>>>> Thanks,
>>>>>> Sumira Suthesan
>>>>>> Accounts Receivable Specialist- TheKey
>>>>>>
>>>>>> On Mon, Mar 20, 2023 at 12:45 PM Maria Licoudis <mlicoudis@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Hello Ali,
>>>>>>>
>>>>>>> Can we please send the tax summary as soon as possible, the client
>>>>>>> has an appointment to do their taxes this week. Thank you.
>>>>>>>
>>>>>>> Best,
>>>>>>> Maria
>>>>>>>
>>>>>>>
>>>>>>> *Maria Licoudis RN*
>>>>>>>
>>>>>>> *Client Success Manager*
>>>>>>>
>>>>>>> 514-907-5065
>>>>>>>
>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>
>>>>>>> [image: TheKey]
>>>>>>>
>>>>>>>
>>>>
>>>> --
>>>> *Ali Malik*
>>>> Manager - Financial Operations
>>>>
>>>>
>
> --
> *Ali Malik*
> Manager - Financial Operations
>
>
--
*Ali Malik*
Manager - Financial Operations