Re: Office Cleaning

Good Morning Hailey,

May I approve that invoice in this email? If so, approved.

I have received some invoices for Michigan in Coupa but not all.  If I
cannot approve via this email I will watch for the invoice in Coupa.

All the Best,
Diane



On Tue, Jan 7, 2025 at 10:43 AM Timothy Thomas <tt@thekey.com> wrote:

> @Diane Mockenhaupt <dmockenhaupt@thekey.com> is overseeing the GR site
> and should approve all invoices.
>
> Thanks
>
> On Tue, Jan 7, 2025 at 11:02 AM Hailey Nguyen <hailey.nguyen@thekey.com>
> wrote:
>
>> Hello Timothy,
>>
>> Looks like Kendra is no longer with The Key. Can you advise who would be
>> the approver for Grand Rapids location?
>>
>> *Thank you,*
>>
>>
>> *Hailey Nguyen*
>>
>> *Accounts Payable Specialist*
>>
>> *Hailey.Nguyen@thekey.com <Hailey.Nguyen@thekey.com>*
>>
>> *TheKey.com*
>>
>>
>>
>>
>> On Tue, Jan 7, 2025 at 7:59 AM Hailey Nguyen <hailey.nguyen@thekey.com>
>> wrote:
>>
>>> Hi Timothy,
>>>
>>> The vendor is set up with Net 15.  It looks like the invoice is
>>> pending approval.
>>>
>>> Hello Kendra,
>>>
>>> Please review and approve the invoice for payment.
>>> https://thekey.coupahost.com/invoices/21508
>>>
>>> [image: image.png]
>>>
>>> *Thank you,*
>>>
>>>
>>> *Hailey Nguyen*
>>>
>>> *Accounts Payable Specialist*
>>>
>>> *Hailey.Nguyen@thekey.com <Hailey.Nguyen@thekey.com>*
>>>
>>> *TheKey.com*
>>>
>>>
>>>
>>>
>>> On Tue, Jan 7, 2025 at 7:36 AM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> Hailey, is this vendor set to net 45? If so, can we please update to
>>>> net 30?
>>>>
>>>> On Tue, Jan 7, 2025 at 10:17 AM Abby Cnossen <acnossen@thekey.com>
>>>> wrote:
>>>>
>>>>> Thank you Hailey and Tim,
>>>>>
>>>>> Barbara Laplow has expressed concerns via email about payments
>>>>> frequently being late, requiring her to follow up with us monthly to track
>>>>> them down.
>>>>>
>>>>> *Ms. Laplow has stated that if payments are not made by the last day
>>>>> of the month, they will discontinue services*. I am unclear on the
>>>>> payment due dates or the reasons for any potential delays.
>>>>>
>>>>>  If you have any insights into this situation or if there is any way I
>>>>> can assist, please let me know.
>>>>>
>>>>> Thank you,
>>>>>
>>>>> On Mon, Jan 6, 2025 at 2:31 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>>
>>>>>> Thank you for the update.
>>>>>>
>>>>>> On Mon, Jan 6, 2025 at 2:14 PM Hailey Nguyen <
>>>>>> hailey.nguyen@thekey.com> wrote:
>>>>>>
>>>>>>> Hello Abby,
>>>>>>>
>>>>>>> I've reached out to my manager and was advised that payment will go
>>>>>>> out this Friday, 01/10.
>>>>>>>
>>>>>>> *Thank you,*
>>>>>>>
>>>>>>>
>>>>>>> *Hailey Nguyen*
>>>>>>>
>>>>>>> *Accounts Payable Specialist*
>>>>>>>
>>>>>>> *Hailey.Nguyen@thekey.com <Hailey.Nguyen@thekey.com>*
>>>>>>>
>>>>>>> *TheKey.com*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jan 6, 2025 at 9:47 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>>>>
>>>>>>>> @Hailey Nguyen <hailey.nguyen@thekey.com> Hi Hailey, could you
>>>>>>>> provide Abby with an update on the invoice in question below?
>>>>>>>>
>>>>>>>> Thank you!
>>>>>>>>
>>>>>>>> On Mon, Jan 6, 2025 at 12:44 PM Abby Cnossen <acnossen@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Tim,
>>>>>>>>>
>>>>>>>>> I hope you’re doing well after the holidays. I’m reaching out
>>>>>>>>> regarding an outstanding payment for invoice #5050, which was due on
>>>>>>>>> 12/24/24. Barb Laplow from Custom Janitorial has informed me that she
>>>>>>>>> hasn’t received payment yet (more details are below in her email).
>>>>>>>>>
>>>>>>>>> I have responded that we will continue cleaning one day per week
>>>>>>>>> and are looking into the payment.
>>>>>>>>>
>>>>>>>>> Kindly advise on the steps we need to take to resolve it promptly.
>>>>>>>>> This is new territory for me.
>>>>>>>>>
>>>>>>>>> Thank you for your help!
>>>>>>>>>
>>>>>>>>> Best regards,
>>>>>>>>> Abby
>>>>>>>>>
>>>>>>>>> ---------- Forwarded message ---------
>>>>>>>>> From: <blaplow@custom-jan.com>
>>>>>>>>> Date: Thu, Jan 2, 2025 at 10:52 AM
>>>>>>>>> Subject: Office Cleaning
>>>>>>>>> To: Abby Cnossen <acnossen@thekey.com>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi Abby,
>>>>>>>>>
>>>>>>>>> My name is Barb Laplow and I’m the owner of Custom Janitorial; we
>>>>>>>>> clean your office space at 4450 Cascade Rd, Kendra had given me your name
>>>>>>>>> before she left. I just wanted to check in with you to see if you want us
>>>>>>>>> to continue cleaning the office space in January, I was told that you are
>>>>>>>>> moving out.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Also, I was wondering if you could check on the payment status of
>>>>>>>>> invoice #5050, due on 12/24/24, I still haven’t received payment for this
>>>>>>>>> invoice.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you for your help,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Barbara Laplow
>>>>>>>>>
>>>>>>>>> Custom Janitorial
>>>>>>>>>
>>>>>>>>> 616-446-6771
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> *Abby Cnossen*
>>>>>>>>> Manager of Quality and Service
>>>>>>>>> Call or text: 616-271-8243
>>>>>>>>> TheKey.com <http://Thekey.com>
>>>>>>>>>
>>>>>>>>
>>>>>
>>>>> --
>>>>> *Abby Cnossen*
>>>>> Manager of Quality and Service
>>>>> Call or text: 616-271-8243
>>>>> TheKey.com <http://Thekey.com>
>>>>>
>>>>