Hi Team, I am able to connect to the Quickbooks server, and was able to restore the Windows explorer. However, we are seeing the trouble repeat when the computer is rebooted. I need to do some research into the issue, as Windows is not providing a clear cause with any sort of logging or error messages. With the computer back up and running, I do not want to interrupt the flow of your work. Is there a good time later today that I could spend an hour or so troubleshooting with the computer? Thank you, Aaron Worob Network/Systems Administrator aaron.worob@thekey.com
On
Mon, 31 Jul at 9:40 AM
, TimThomas <tthomas@homecareassistance.com> wrote:
Hello Aaron,
We have a urgent problem with the QuickBooks computer. I can’t get pass the login screen.
After I enter the login password, the screen goes black. I have rebooted the pc several times and tried again but the problem remains.
Can you look into it as soon as possible?
Tim Thomas Sr.
514: 726 7647
tthomas@thekey.com