Would one of you mind getting back to Mr.Favretto regarding the double time?
Thank you
On Wed, Apr 19, 2023 at 2:04 PM Home Care Assistance <djacobs@thekey.com>
wrote:
> He does and has been all the other the Holidays as far as I know. I have
> not heard of him questioning it before.
>
>
> On Apr 19, 2023, at 3:00 PM, Timothy Thomas <tt@thekey.com> wrote:
>
>
> Dom is he aware he's charged at double time?
>
> ---------- Forwarded message ---------
> From: Ali Malik <ali.malik@thekey.com>
> Date: Wed, Apr 19, 2023 at 1:19 PM
> Subject: Re: Billing Errors - Invoice No. 48032
> To: domaine@domainebuilder.com <domaine@domainebuilder.com>
> Cc: sumira.suthesan@thekey.com <sumira.suthesan@thekey.com>, Tim Thomas <
> tthomas@thekey.com>, Home Care Assistance (adminmtl@homecareassistance.com)
> <adminmtl@homecareassistance.com>, Vincenzo Nesparoli <
> vincenzo.nesparoli@thekey.com>, Timothy Thomas <tt@thekey.com>
>
>
> Hey Mr.Favretto,
>
> I'm going to have Vincent look into this for you.
>
> He will review and get back to you as soon as possible.
>
> Warm regards,
>
> On Wed, Apr 19, 2023 at 1:10 PM domaine@domainebuilder.com <
> domaine@domainebuilder.com> wrote:
>
>> *RE: Billing Errors*
>>
>> * Yolanda Favretto – Invoice No. 48302*
>>
>>
>>
>> Mr. Malik,
>>
>>
>>
>> I would like to bring to your attention several billing errors on Invoice
>> No. 48032 (attached).
>>
>>
>>
>> 1. The 1.5X Holiday Rate is shown as $44.73 but should be $50.33
>> ($33.55/hr regular rate x 1.5).
>>
>>
>>
>> 1. Although it is indicated that a 1.5X Holiday Rate is applied, we
>> have been billed double the regular hourly rate.
>>
>>
>>
>> Ex: 04/10/23 08:00 a.m. – 07:00 p.m., Josephine, Reg. 11 hrs
>>
>>
>>
>> Should be: 11 hrs x $50.33 (1.5X Holiday Rate) = $553.63
>>
>>
>>
>> We were billed $738.05.
>>
>>
>>
>> $738.05 ÷ 11 hours = $67.10/hr
>>
>>
>>
>> $67.10/hr is double the regular hourly rate of $33.55.
>>
>>
>>
>> 1. As per Dominique’s e-mail, below, an adjustment was made for the
>> portion of the holiday rate that was not charged on Invoice 47929
>> (attached). However, the amount billed for the “Correction for Easter
>> Monday holiday surcharge invoiced last week” was also charged at double the
>> regular hourly rate.
>>
>>
>>
>> I look forward to receiving a revised invoice with these errors corrected.
>>
>>
>>
>> Regards,
>>
>>
>>
>> Dario Favretto
>>
>>
>>
>>
>>
>>
>>
>> *From:* Dominique Jacobs <djacobs@thekey.com>
>> *Date:* April 18, 2023 at 1:54:22 PM EDT
>> *Subject:* *Billing error*
>>
>>
>>
>> Good afternoon,
>>
>>
>>
>> The billing department has asked me to notify you that the entire holiday
>> rate was not charged on the previous bill. It will be charged on the
>> upcoming one with a note "miscellaneous charge collection"
>>
>>
>>
>> Very sorry for this inconvenience. If you have any questions please do
>> not hesitate to contact the billing department.
>>
>>
>>
>> Thank you
>>
>> Dominique
>>
>>
>> [image: TheKey]
>>
>> *Dominique Jacobs *
>>
>> *Client Care Manager/Licensed Practical Nurse*
>>
>> *Gestionnaire des soins/Infirmière auxiliaire*
>>
>> Tel: 514.907.5065 | Fax: 514.221.4265
>>
>> djacobs@TheKey.com | TheKey.ca <https://thekey.ca/>
>>
>>
>>
>
>
> --
> *Ali Malik*
> Manager - Financial Operations
>
>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>
>
--
*Ali Malik*
Manager - Financial Operations