Re: Billing Errors - Invoice No. 48032

--Apple-Mail-F0D22A2C-B566-4B23-B057-6A857910C1D6 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable He d= oes and has been all the other the Holidays as far as I know. I have not hea= rd of him questioning it before. On Apr 19, 2023, at 3:00 PM, Timothy Tho= mas &lt;tt@thekey.com&gt; wrote: =EF=BB=BF Dom is he aware he's c= harged at double time? ---------- Forwarded message --------- From: Ali Malik &lt; ali.malik@thekey.com &gt; Date: Wed, Apr 19, 2023 at 1:19=E2=80=AFPM Subject: Re: Billing E= rrors - Invoice No. 48032 To: domaine@domainebuilder.com &lt; domaine@domainebuilder.com &gt; Cc: sumira.suthesan@thekey.com &lt; sumira.suthesan@thekey.com &gt;, Tim Thomas &lt;= tthomas@thekey.com &gt;, Home Care A= ssistance ( adminmtl@homec= areassistance.com ) &lt; adminmtl@homecareassistance.com &gt;, Vincenzo Nesparoli &lt; vincenzo.nesparoli@thekey.com &gt;= , Timothy Thomas &lt; tt@thekey.com &gt; Hey Mr.Favretto, I'm go= ing to have Vincent look into this for you. He will= review and get back to you as soon as possible. Wa= rm regards, On Wed, Apr 19, 2023 at 1:10=E2=80=AFPM domaine@domainebuilder.com &= lt; domaine@d= omainebuilder.com &gt; wrote: RE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp= ;&nbsp; Billing Errors &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n= bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Yolanda Favretto =E2=80=93 Invoice N= o. 48302 &nbsp; Mr. Malik, &nbsp; I would like to bring to your attention several billi= ng errors on Invoice No. 48032 (attached). &nbsp; The 1.5X Holiday Rate is shown as $44.73 but s= hould be $50.33 ($33.55/hr regular rate x 1.5). &nbsp; Although it is indicated that a 1.5X Holiday R= ate is applied, we have been billed double the regular hourly rate. &nbsp; Ex:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 04/10/23 08:00 a= .m. =E2=80=93 07:00 p.m., Josephine, Reg. 11 hrs &nbsp; Should be:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 11= hrs x $50.33 (1.5X Holiday Rate) =3D $553.63 &nbsp; We were billed $738.05. &nbsp; $738.05 =C3=B7 11 hours =3D $67.10/hr &nbsp; $67.10/hr is double the regular hourly rate of $33.55. &nbsp; As per Dominique=E2=80=99s e-mail, below, an a= djustment was made for the portion of the holiday rate that was not charged o= n Invoice 47929 (attached).&nbsp; However, the amount billed for the =E2=80=9C= Correction for Easter Monday holiday surcharge invoiced last week=E2=80=9D was also ch= arged at double the regular hourly rate. <p class=3D"MsoNormal