Hi Team,
Checking in with Emily starting this week. How should we proceed with
discussing transportation in Canada?
Best,
Cristal
On Thu, Feb 26, 2026 at 10:19 AM Cristal Munoz <cmunoz@thekey.com> wrote:
> Thanks so much, Tim!
>
> On Thu, Feb 26, 2026 at 9:52 AM Timothy Thomas <tt@thekey.com> wrote:
>
>> Hi Cristal.
>>
>> I did not hear back from our broker. I followed up again this morning.
>>
>> On Thu, Feb 26, 2026 at 8:00 AM Cristal Munoz <cmunoz@thekey.com> wrote:
>>
>>> Hi Tim,
>>> Just following up on the below. Were you able to get
>>> confirmation insurance broker to validate by chance?
>>>
>>>
>>> Best,
>>> Cristal
>>>
>>> On Thu, Feb 19, 2026 at 12:11 PM Cristal Munoz <cmunoz@thekey.com>
>>> wrote:
>>>
>>>> Thank you so much,Tim. That sounds good!
>>>>
>>>> Cristal Munoz
>>>> Inside Sales Manager
>>>> cmunoz@thekey.com
>>>> Mobile: (616) 729-8114
>>>> https://thekey.com
>>>> <https://thekey.com>
>>>>
>>>>
>>>> On Thu, Feb 19, 2026 at 12:10 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> I’ve reached out to our insurance broker to validate. Once confirmed
>>>>> I’ll let you know and update the teams.
>>>>>
>>>>> Thanks
>>>>>
>>>>> On Thu, Feb 19, 2026 at 11:49 AM Cristal Munoz <cmunoz@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>> See below. Amanda Fults (Director of Compliance stated insurance
>>>>>> follows the vehicle. Our caregivers may use their own vehicle to drive
>>>>>> clients if we verify and have on file a valid driver's license and active
>>>>>> insurance with the appropriate coverage. They can also drive the client's
>>>>>> vehicle if they have a valid driver's license and the client's insurance
>>>>>> covers them as a driver.
>>>>>>
>>>>>> @Timothy Thomas <tt@thekey.com> Do you want to handle the
>>>>>> communication to your GMS and I will relay to Desiree?
>>>>>>
>>>>>>
>>>>>> ---------- Forwarded message ---------
>>>>>> From: Cristal Munoz <cmunoz@thekey.com>
>>>>>> Date: Thu, Feb 19, 2026 at 11:44 AM
>>>>>> Subject: Re: Canada Licensing
>>>>>> To: Amanda Fults <amanda.fults@thekey.com>
>>>>>> Cc: Sean Cygan <scygan@thekey.com>
>>>>>>
>>>>>>
>>>>>> Thank you for the guidance and support, Amanda!
>>>>>>
>>>>>> On Thu, Feb 19, 2026 at 11:42 AM Amanda Fults <
>>>>>> amanda.fults@thekey.com> wrote:
>>>>>>
>>>>>>> Hi Cristal,
>>>>>>>
>>>>>>> Caregivers may use their own vehicle to drive clients if we verify
>>>>>>> and have on file a valid driver's license and active insurance with the
>>>>>>> appropriate coverage. They can also drive the client's vehicle if they have
>>>>>>> a valid driver's license and the client's insurance covers them as a driver.
>>>>>>>
>>>>>>> Best,
>>>>>>> Amanda Fults
>>>>>>> Director of Compliance
>>>>>>> 714-623-6918
>>>>>>>
>>>>>>>
>>>>>>> [image: TheKey] <https://homecareassistance.com/>
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>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Feb 19, 2026 at 6:40 AM Cristal Munoz <cmunoz@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Amanda and Sean,
>>>>>>>> I hope you all are doing well. Does your team oversee compliance
>>>>>>>> in Canada as well? I have a question about transportation. Are caregivers
>>>>>>>> allowed to transport clients in their own vehicles or client vehicles or
>>>>>>>> does it depend on licensing?
>>>>>>>>
>>>>>>>> Best,
>>>>>>>> Cristal Munoz
>>>>>>>> Inside Sales Manager
>>>>>>>> cmunoz@thekey.com
>>>>>>>> Mobile: (616) 729-8114
>>>>>>>> https://thekey.com
>>>>>>>> <https://thekey.com>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>> Cristal Munoz
>>>>>> Inside Sales Manager
>>>>>> cmunoz@thekey.com
>>>>>> Mobile: (616) 729-8114
>>>>>> https://thekey.com
>>>>>> <https://thekey.com>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Cristal Munoz
>>>>>> Inside Sales Manager
>>>>>> cmunoz@thekey.com
>>>>>> Mobile: (616) 729-8114
>>>>>> https://thekey.com
>>>>>> <https://thekey.com>
>>>>>>
>>>>>
>>>
>>> --
>>> Cristal Munoz
>>> Inside Sales Manager
>>> cmunoz@thekey.com
>>> Mobile: (616) 729-8114
>>> https://thekey.com
>>> <https://thekey.com>
>>>
>>
>
> --
> Cristal Munoz
> Inside Sales Manager
> cmunoz@thekey.com
> Mobile: (616) 729-8114
> https://thekey.com
> <https://thekey.com>
>
--
Cristal Munoz
Inside Sales Manager
cmunoz@thekey.com
Mobile: (616) 729-8114
https://thekey.com
<https://thekey.com>