Thanks so much, Tim!
On Thu, Feb 26, 2026 at 9:52 AM Timothy Thomas <tt@thekey.com> wrote:
> Hi Cristal.
>
> I did not hear back from our broker. I followed up again this morning.
>
> On Thu, Feb 26, 2026 at 8:00 AM Cristal Munoz <cmunoz@thekey.com> wrote:
>
>> Hi Tim,
>> Just following up on the below. Were you able to get
>> confirmation insurance broker to validate by chance?
>>
>>
>> Best,
>> Cristal
>>
>> On Thu, Feb 19, 2026 at 12:11 PM Cristal Munoz <cmunoz@thekey.com> wrote:
>>
>>> Thank you so much,Tim. That sounds good!
>>>
>>> Cristal Munoz
>>> Inside Sales Manager
>>> cmunoz@thekey.com
>>> Mobile: (616) 729-8114
>>> https://thekey.com
>>> <https://thekey.com>
>>>
>>>
>>> On Thu, Feb 19, 2026 at 12:10 PM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> I’ve reached out to our insurance broker to validate. Once confirmed
>>>> I’ll let you know and update the teams.
>>>>
>>>> Thanks
>>>>
>>>> On Thu, Feb 19, 2026 at 11:49 AM Cristal Munoz <cmunoz@thekey.com>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>> See below. Amanda Fults (Director of Compliance stated insurance
>>>>> follows the vehicle. Our caregivers may use their own vehicle to drive
>>>>> clients if we verify and have on file a valid driver's license and active
>>>>> insurance with the appropriate coverage. They can also drive the client's
>>>>> vehicle if they have a valid driver's license and the client's insurance
>>>>> covers them as a driver.
>>>>>
>>>>> @Timothy Thomas <tt@thekey.com> Do you want to handle the
>>>>> communication to your GMS and I will relay to Desiree?
>>>>>
>>>>>
>>>>> ---------- Forwarded message ---------
>>>>> From: Cristal Munoz <cmunoz@thekey.com>
>>>>> Date: Thu, Feb 19, 2026 at 11:44 AM
>>>>> Subject: Re: Canada Licensing
>>>>> To: Amanda Fults <amanda.fults@thekey.com>
>>>>> Cc: Sean Cygan <scygan@thekey.com>
>>>>>
>>>>>
>>>>> Thank you for the guidance and support, Amanda!
>>>>>
>>>>> On Thu, Feb 19, 2026 at 11:42 AM Amanda Fults <amanda.fults@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hi Cristal,
>>>>>>
>>>>>> Caregivers may use their own vehicle to drive clients if we verify
>>>>>> and have on file a valid driver's license and active insurance with the
>>>>>> appropriate coverage. They can also drive the client's vehicle if they have
>>>>>> a valid driver's license and the client's insurance covers them as a driver.
>>>>>>
>>>>>> Best,
>>>>>> Amanda Fults
>>>>>> Director of Compliance
>>>>>> 714-623-6918
>>>>>>
>>>>>>
>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>> CONFIDENTIALITY NOTICE: The information in the Email is confidential
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>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Feb 19, 2026 at 6:40 AM Cristal Munoz <cmunoz@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Amanda and Sean,
>>>>>>> I hope you all are doing well. Does your team oversee compliance
>>>>>>> in Canada as well? I have a question about transportation. Are caregivers
>>>>>>> allowed to transport clients in their own vehicles or client vehicles or
>>>>>>> does it depend on licensing?
>>>>>>>
>>>>>>> Best,
>>>>>>> Cristal Munoz
>>>>>>> Inside Sales Manager
>>>>>>> cmunoz@thekey.com
>>>>>>> Mobile: (616) 729-8114
>>>>>>> https://thekey.com
>>>>>>> <https://thekey.com>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> Cristal Munoz
>>>>> Inside Sales Manager
>>>>> cmunoz@thekey.com
>>>>> Mobile: (616) 729-8114
>>>>> https://thekey.com
>>>>> <https://thekey.com>
>>>>>
>>>>>
>>>>> --
>>>>> Cristal Munoz
>>>>> Inside Sales Manager
>>>>> cmunoz@thekey.com
>>>>> Mobile: (616) 729-8114
>>>>> https://thekey.com
>>>>> <https://thekey.com>
>>>>>
>>>>
>>
>> --
>> Cristal Munoz
>> Inside Sales Manager
>> cmunoz@thekey.com
>> Mobile: (616) 729-8114
>> https://thekey.com
>> <https://thekey.com>
>>
>
--
Cristal Munoz
Inside Sales Manager
cmunoz@thekey.com
Mobile: (616) 729-8114
https://thekey.com
<https://thekey.com>