Thank you for the follow up!
On Wed, Aug 14, 2024 at 11:08 AM Audra Williams <audraw@thekey.com> wrote:
> Good morning!
>
> We will officially transition recruitment off of Carrie’s plate beginning
> 9/3. You can share with Carrie that will begin on 9/3 but she does not need
> to reach out to anyone about this. We will update as needed and keep you in
> the loop.
>
> After speaking to HR the plan for Andraya is still the same and currently
> set for 9/3. If that changes I will let you know.
>
> Best,
>
> Audra Williams
> Director, Divisional Operations
> (425) 757-7027
> TheKey.com <https://www.thekey.com/>
>
>
> [image: TheKey] <https://homecareassistance.com/>
>
>
> On Wed, Aug 14, 2024 at 7:10 AM Brooke Justiniano <brookej@thekey.com>
> wrote:
>
>> Good morning! Thank you for the notes- we had a really great
>> conversation. I already let Kendra and Mikey know yesterday about the
>> change in plans. I think once I get going as a CSM and find the changes- I
>> am positive I will be able to adjust. I am excited to work with a cohort
>> again- it has always been such a valuable tool in every position I have
>> held- please let me know when I can start joining the group! ( Also Tim,if
>> you could share the SLA checklist with me please.)
>>
>> Regarding Carrie and recruitment...at first she helped with the Nashville
>> office in addition to the Columbus office. She is the one working in iCIMS,
>> calling the applicants, interviews, orientation, the whole process. She has
>> been working with recruitment for 3 years and has been doing dual roles of
>> Recruitment and GC Manager for just short of 9 months. I have been asking
>> to have her out of the recruitment role ever since- it is just too much for
>> one person to handle. We could not get the support our team needed so we
>> have pulled back on recruitment until we have the right amount of hours to
>> offer. She has received some bonuses along the way but not many and truly
>> has not had much direction in the recruitment role.
>>
>> The only thing I see missing from the list is the situation with Andraya
>> Armstrong- she returns on Monday and I would like to have a plan in place.
>> If you could follow up on this that would be helpful.
>>
>> As you probably could tell from yesterday, I am super excited to return
>> to my previous role as CSM and am also excited to lead our office back to
>> being the best by closing the back door of our current Client list and
>> increasing revenue with new Clients . I understand we are in a moment of
>> transition and I am just thrilled that we have the new leadership
>> supporting us and the opportunities it will bring!
>>
>> Have a great day to you both!
>>
>> On Wed, Aug 14, 2024 at 8:09 AM Audra Williams <audraw@thekey.com> wrote:
>>
>>> Hi Brooke!
>>>
>>> Thank you for connecting with me today. It was great to catch up! I
>>> wanted to update you on a few things that we discussed. Please let me know
>>> if I forgot anything that I owe you.
>>>
>>> - Columbus Lease: Tim and I will connect with Madonna and see where
>>> we are at in the process but at this time we are month to month for the
>>> Columbus office. We will let the team know ASAP what the plan will be for
>>> the office.
>>> - CSM training: I will let Kendra and Mikey know that we are
>>> canceling your trip to Grand Rapids to shadow Mikey. It is important that
>>> you continue to follow the SLA as a CSM and that our care plans set our
>>> clients up for success. Some processes may have changed within the CSM
>>> role, but I am confident that we can work through any of those differences
>>> that we identify. It will be great to have you own the client start to
>>> finish, said in another way, assessment to SOC!! If you feel you need any
>>> additional training, please let me know and I can help to get you what you
>>> need.
>>> - GM Training: I will make sure that the new GM is set up with
>>> training so that you can fully devote time to your new role too! We will
>>> make sure that this is a smooth transition for all.
>>> - Carrie Cleland- I see that we have her listed as a Caregiver
>>> Manager. I do not see her on any of our recruitment data. I have sent an
>>> email to our recruitment leaders to see if they have insight into this and
>>> when we can offboard the recruitment responsibilities. *Can you
>>> help to explain further what all her recruitment responsibilities are
>>> current state? *
>>>
>>> Best,
>>>
>>>
>>> --
>>> Audra Williams
>>> Director, Divisional Operations
>>> (425) 757-7027
>>> TheKey.com <https://www.thekey.com/>
>>>
>>>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>