Thanks, Maria. As I mentioned in Slack, I will take care of this today as
well as your other email. Do you want an update or should I just let Mel
know?
-C
On Mon, Jun 26, 2023 at 2:14 AM Maria Licoudis <mlicoudis@thekey.com> wrote:
> Hello Cheryl,
>
> Would it be possible for you to speak to one of the sons, normally,
> Philippe is the primary contact. I know that Denny is the one that wrote
> the email, but normally I would call Philippe and if Philippe thinks it’s
> necessary, then I would speak to Denny.
> The other son, Mark, is away in Greece.
> Thank you so much, it’s a live in case, and the family is aware that it
> was very difficult to find a replacement. We had suggested hourly care in
> the past with Philippe, for the shifts of Safuratu, but the family did not
> want to do it.
> The other caregiver, Pricilla, who works live in with Mrs Laporta is
> working out extremely well.
> Thank you so much, if you have any questions, let me know.
>
> *Maria Licoudis RN*
>
> *Client Success Manager*
>
> 514-907-5065
>
> TheKey.ca <https://thekey.ca/>
>
> [image: TheKey]
>
>
> Begin forwarded message:
>
> *From:* Denny Laporta <denny.laporta@gmail.com>
> *Date:* June 26, 2023 at 5:31:30 AM GMT+3
> *To:* Maria Licoudis RN <mlicoudis@thekey.com>, Melissa Caltagirone <
> mcaltagirone@homecareassistance.com>
> *Cc:* "Marc Laporta, Dr." <marc.laporta@mcgill.ca>, Philippe Laporta <
> philippe.laporta@gmail.com>
> *Subject:* *Caregiver inadequacy - a never event has occurred*
>
>
>
> Hello Maria,
>
>
> I understand that you are in Greece and wish you restful and surely
> well-deserved holidays. I nevertheless feel compelled to share this recent
> event with you as Care Manager of the Montreal Division of The Key, as it
> relates to *caregiver mistreatment* towards our Mother.
>
>
> I returned from a 5-day vacation this Thursday and looked over the home
> camera system to see how our Mother (Lina) and Saferatu were doing,
> especially that Lina had just recently recovered from a bout of
> debilitating lumbar/rib cage pain which had lasted over 2 weeks and
> complicated by delirium. This was obviously quite challenging for Lina as
> well as our caregivers. In addition to our (the three sons) usual visits, I
> supervised Mom’s care during this period by phone and extra visits to
> optimize her analgesia and mobility.
>
>
> Last evening, Mom stayed in the living room when Saferatu went up to her
> room at 9pm, leaving Lina alone for the rest of the evening and night.
> During this time, Lina got up a few times, but once tried to go up the
> stairs, only to choose instead to go to the adjacent kitchen where she
> removed her pants and diaper in her usual dining chair - and she d*efecated
> on the chair*. Safuratu was only seen again around 6am the next morning. *Yes,
> Lina stayed 9 hours without supervision - seated in the living room ! *
>
>
> When I asked Priscilla what was discussed at handover today, she was not
> told about the 9 hours of non-supervision but instead told her that Lina
> had left her room and came downstairs in the night to defecate in the
> kitchen - even though the cameras did not see Safuratu for 9 hours ! In
> addition, she mentioned to Priscilla this was the 3rd time that Lina had
> done this. I can only wonder: *where was *Safuratu* at these times ?*
>
>
> Before going to sleep, the caregiver must ensure that the client is safe.
> Lina could have fallen or otherwise suffered an unsafe mishap during those
> 9 hours. Of note, during the preceding evening, the cameras showed that
> Lina was left alone in the kitchen at 8:25pm until she decided to go
> upstairs to her room at 10:20 pm - all this time without any sign of visual
> supervision by Safuratu. In fact, the caregiver is only seen at 1:15am
> going to the kitchen and back upstairs, hopefully - but not seen -
> checking up on Lina before going to bed.
>
>
> The above events, particularly last night’s, are inexcusably unsafe. If
> anything even similar to these were to recur, it will entail immediate
> termination of employment of this caregiver at our home.
>
>
> I take this opportunity to thank all your caregivers who do this job with
> empathy and kind patience with their clients: their work is often
> difficult, and requires adaptability, particularly with dementia, in order
> to maintain a functional relationship with their client. This job, far from *minding
> granny*, has expectations, which Safuratu does not meet.
>
> I hope that you, or in your absence, your replacement (Melissa), will have
> made her aware of this and will find us a replacement for her in a timely
> fashion.
>
>
> Sincerely
>
>
> Denny Laporta MD, son of Lina Mosca
>
> In the name of Lina and her three sons.
>
>
>
>