Hi Mark,
These are long time caregivers of Montreal. We did verify that other them
which number they are calling. They only know the Montreal office line
which was confirmed. Something isn’t right. These caregivers are not
calling Toronto directly. Most of them didn’t even know there was a Toronto
office.
Hope this helps,
Cheryl
On Wed, Jul 12, 2023 at 11:48 AM Mark Warner <itsupport@thekey.com> wrote:
> Hi Cheryl,
> I have reviewed your call records and all of them indicate that the caller
> dialed directly to Toronto. There very well could be something amiss with
> routing, but looking over the reports and verifying Montreal's / Toronto's
> call flow set up, nothing appears out of sorts. Unfortunately, the reports
> don't show me what phone number the person dialed. The next few times this
> happens, please confirm with the caller what phone number they dialed when
> calling in and let me know.
>
> Thanks,
> Mark Warner
>
>
> On Wed, 12 Jul at 10:00 AM , CherylCartwright <
> ccartwright@homecareassistance.com> wrote:
> Hi Mark,
>
> We are still experiencing a lot of misdirected calls from Montreal into
> Toronto. Below are a list of caregivers calling the Montreal line but being
> directed to Toronto.
>
> Help?
>
> Cheryl
>
> On Wed, Jul 12, 2023 at 10:58 AM Kathryn Nester <knester@thekey.com>
> wrote:
>
>> Hi Cheryl,
>> Here are the calls from Montreal that have been coming in:
>> *Friday (7th)*
>>
>> - 11:07am 438-337-1105
>> - 2:44 and 2:45pm Analyn Casao 514-575-4562
>> - 2:47pm 514-924-2913
>> - 3:16pm Noemi Fernandez 514-570-3116
>> - 3:34pm Carol Duldulao 514-463-1544
>> - 4:26pm 514-799-8054
>>
>> *Monday: *
>>
>> - 9:08am and 9:12am 514-924-2913,
>> - 4:23pm 514-653-1266
>>
>> *Tuesday: *
>>
>> - 10:38am and 2:48pm - Analyn Casao 515-575-4562
>>
>> *Wednesday (today): *
>>
>> - 9:45am 514-705-5185
>>
>>
>> Thanks,
>> Kathryn
>> --
>> Kathryn Nester
>> Caregiver Ambassador
>> ___________________
>>
>> Office: 416-488-8777
>>
>> TheKey.ca <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>> 352027:611100
>