Re: Mavencare Customer Care Fax

Hi Tim!  I've been monitoring this fax number and since our original
conversation there has been zero traffic for faxes on this line.  Received
this fax today.  Now that we have had at least one fax come in on it,
should we consider setting up permanent routing to one of the Mavencare
group emails?  Let me know how you'd like to proceed.  Thanks!  (fax
attached)

On Wed, Jul 5, 2023 at 5:31 PM Mark Warner <mark.warner@thekey.com> wrote:

> Hi Tim!
>
> Received an email from Gabe requesting I check on something.  It appears
> that Mavencare has a fax number (888-220-8249) that when it receives a fax
> it forwards the email/attachment notification of that fax to a third party (
> customer-care@vivtechnologies.com).  Not finding a whole lot of helpful
> history on this number or vivtechnologies.  Viv Technologies is a Home Care
> software platform and I'm thinking that maybe the faxes were sent there to
> be integrated into the platform for easy recall by those who use their
> product?
>
> Do you know anything about this number?
>
> Should we continue to have it notify Viv of faxes or should we redirect
> that number to internal Mavencare folks?
>
> Any guidance you can provide would be greatly appreciated!  Thanks!
>
>
> Mark Warner
>
> *VoIP Administrator402.356.0259*
> *TheKey.com <http://TheKey.com>*
> ****  Please send all service requests to:* ITSupport@TheKey.com ***
>