Re: Re: Requested Information from HostGator Support

He was a former franchise owner (whom the Toronto location was purchased
from). He originally set up the domain and we need access to it.

On Mon, May 2, 2022 at 11:01 AM Micah Killgore <
itsupport@homecareassistance.com> wrote:

> Hi team,
>
> What role did Edward Lee hold? Legal is inquiring.
>
> Micah Killgore
> IT Help Desk Specialist
> (984) 240-2362
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>
> On Mon, 2 May at 1:50 PM , Alexa Graziani <agraziani@thekey.com> wrote:
> Hi IT Team,
>
> Is it possible to gain access to edward@homecareassistance.com to get a
> password reset email?
>
> Thanks,
>
> On Mon, May 2, 2022 at 10:36 AM Timothy Thomas <tt@homecareassistance.com>
> wrote:
>
>> Yes can we reactivate his email and try another password reset?
>>
>> On Mon, May 2, 2022 at 8:40 AM Alexa Graziani <agraziani@thekey.com>
>> wrote:
>>
>>> Hi Dev Team,
>>>
>>> What are our options from a tech perspective here?
>>>
>>> Timothy - it's possible IT to get us access to the Edward email to get a
>>> verification code but I'm not sure.
>>>
>>> Sincerely,
>>>
>>> On Mon, May 2, 2022 at 5:45 AM Steve Darley <
>>> sdarley@homecareassistance.com> wrote:
>>>
>>>> I have attempted to retrieve information from Enom on this to no avail
>>>> so far.
>>>>
>>>> Edward Lee was the original franchisee of the Toronto location in 2013
>>>> and created/ registered the domain. We took it over in 2014. He hasn't been
>>>> involved at all since then.
>>>>
>>>> I asked for a password reset -  but my suspicion is that enom still has
>>>> Edward Lee's contact information on file.
>>>>
>>>> Will keep you posted.
>>>>
>>>> Steve
>>>>
>>>>
>>>> On Fri, Apr 29, 2022 at 7:18 PM Alexa Graziani <agraziani@thekey.com>
>>>> wrote:
>>>>
>>>>> Thank you, Hafiz!
>>>>>
>>>>> Steve - please coordinate with the dev team on this.
>>>>>
>>>>> Sincerely,
>>>>>
>>>>> On Fri, Apr 29, 2022 at 4:15 PM Hafiz Bahramzi <hafiz@sabaseo.com>
>>>>> wrote:
>>>>>
>>>>>> Happy Friday Team,
>>>>>>
>>>>>> The torontohomecareassistance.ca domain is not in hostgator. It was
>>>>>> registered by Steve with a company called enom and it’s still registered
>>>>>> with enom. The login information we have on file are no longer working.
>>>>>> Steve can do a reset of password.
>>>>>>
>>>>>> Here is the whois lookup info:
>>>>>>
>>>>>> https://www.godaddy.com/whois/results.aspx?checkAvail=1&domain=torontohomecareassistance.ca
>>>>>>
>>>>>> The domain Fayaz mentioned is homecareassistancetoronto.ca which was
>>>>>> never used. We are happy to transfer that over to you as long as any domain
>>>>>> registration fees are paid.
>>>>>>
>>>>>> Here is the enom login page:
>>>>>> https://access.enom.com/default.aspx?action=login
>>>>>>
>>>>>> Have a great weekend everyone.
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> Hafiz Bahramzi
>>>>>> Saba, Inc.
>>>>>> 3954 Murphy Canyon Rd | Suite D 201
>>>>>> <https://www.google.com/maps/search/3954+Murphy+Canyon+Rd+%7C+Suite+D+201+%0D%0A+%0D%0A+%0D%0A+San+Diego,+CA+92123+%0D%0A+%0D%0A+%0D%0A+Office?entry=gmail&source=g>
>>>>>>
>>>>>> <https://www.google.com/maps/search/3954+Murphy+Canyon+Rd+%7C+Suite+D+201+%0D%0A+%0D%0A+%0D%0A+San+Diego,+CA+92123+%0D%0A+%0D%0A+%0D%0A+Office?entry=gmail&source=g>
>>>>>>
>>>>>> <https://www.google.com/maps/search/3954+Murphy+Canyon+Rd+%7C+Suite+D+201+%0D%0A+%0D%0A+%0D%0A+San+Diego,+CA+92123+%0D%0A+%0D%0A+%0D%0A+Office?entry=gmail&source=g>
>>>>>> San Diego, CA 92123
>>>>>> <https://www.google.com/maps/search/3954+Murphy+Canyon+Rd+%7C+Suite+D+201+%0D%0A+%0D%0A+%0D%0A+San+Diego,+CA+92123+%0D%0A+%0D%0A+%0D%0A+Office?entry=gmail&source=g>
>>>>>>
>>>>>> <https://www.google.com/maps/search/3954+Murphy+Canyon+Rd+%7C+Suite+D+201+%0D%0A+%0D%0A+%0D%0A+San+Diego,+CA+92123+%0D%0A+%0D%0A+%0D%0A+Office?entry=gmail&source=g>
>>>>>>
>>>>>> <https://www.google.com/maps/search/3954+Murphy+Canyon+Rd+%7C+Suite+D+201+%0D%0A+%0D%0A+%0D%0A+San+Diego,+CA+92123+%0D%0A+%0D%0A+%0D%0A+Office?entry=gmail&source=g>
>>>>>>
>>>>>> <https://www.google.com/maps/search/3954+Murphy+Canyon+Rd+%7C+Suite+D+201+%0D%0A+%0D%0A+%0D%0A+San+Diego,+CA+92123+%0D%0A+%0D%0A+%0D%0A+Office?entry=gmail&source=g>
>>>>>> Office
>>>>>> <https://www.google.com/maps/search/3954+Murphy+Canyon+Rd+%7C+Suite+D+201+%0D%0A+%0D%0A+%0D%0A+San+Diego,+CA+92123+%0D%0A+%0D%0A+%0D%0A+Office?entry=gmail&source=g>:
>>>>>> 858-277-1717
>>>>>>
>>>>>> <https://www.google.com/maps/search/3954+Murphy+Canyon+Rd+%7C+Suite+D+201+%0D%0A+%0D%0A+%0D%0A+San+Diego,+CA+92123+%0D%0A+%0D%0A+%0D%0A+Office?entry=gmail&source=g>
>>>>>> Mobile: 858-699-2011
>>>>>> Fax:858-815-6887
>>>>>> WWW.SABASEO.COM
>>>>>> Powerful Online Marketing Strategies That Work
>>>>>>
>>>>>>
>>>>>> Disclaimer: This message is intended only for the use of the
>>>>>> Addressee and may contain information that is PRIVILEGED and/or
>>>>>> CONFIDENTIAL. This email is intended only for the personal and confidential
>>>>>> use of the recipient(s) named above. If the reader of this email is not an
>>>>>> intended recipient, you have received this email in error and any review,
>>>>>> dissemination, distribution or copying is strictly prohibited. If you have
>>>>>> received this email in error, please notify the sender immediately by
>>>>>> return mail and permanently delete the copy you received.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From: *Alexa Graziani <agraziani@thekey.com>
>>>>>> *Date: *Friday, April 29, 2022 at 4:11 PM
>>>>>> *To: *Fayaz Rahman <fayaz@sabaseo.com>, "
>>>>>> edward@homecareassistance.com" <edward@homecareassistance.com>
>>>>>> *Cc: *Alexa Graziani <agraziani@thekey.com>, Steve Darley <
>>>>>> sdarley@homecareassistance.com>, Hafiz Bahramzi <hafiz@sabaseo.com>,
>>>>>> Development Team <dev@thekey.com>, Timothy Thomas <
>>>>>> tt@homecareassistance.com>, Cheryl Cartwright <
>>>>>> ccartwright@homecareassistance.com>
>>>>>> *Subject: *Re: Requested Information from HostGator Support
>>>>>>
>>>>>> Hi Edward,
>>>>>>
>>>>>> Did you get an EPP code for the Toronto website? Please coordinate
>>>>>> with Fayaz and our Dev team to get this transferred.
>>>>>>
>>>>>> Sincerely,
>>>>>>
>>>>>> On Fri, Apr 29, 2022 at 4:09 PM Fayaz Rahman <fayaz@sabaseo.com>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Alexa,
>>>>>>
>>>>>> Happy Friday! How are you? I hope all is well.
>>>>>>
>>>>>> I generated the EPP code for HCA Toronto and was sent to the contact
>>>>>> on file which was Edward Lee *edward@homecareassistance.com
>>>>>> <edward@homecareassistance.com>* and communicated that to James.
>>>>>>
>>>>>> James sent an email to Edward to send him the EPP code.
>>>>>>
>>>>>> Please let us know if we need to regenerate the EPP code.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Fayaz*
>>>>>>
>>>>>> *Fayaz Rahman*
>>>>>> Project Manager
>>>>>> *SABA Inc.*
>>>>>> *Office: (858) 277-1717*
>>>>>>
>>>>>> [image: signature_960599189]
>>>>>> Search Engine Marketing & Consulting
>>>>>> *www.sabaseo.com <http://www.sabaseo.com/>*
>>>>>>
>>>>>>
>>>>>> *Helping You Grow Your Revenue through Powerful Online Marketing
>>>>>> Strategies*
>>>>>>
>>>>>>
>>>>>> *From: *Alexa Graziani <agraziani@thekey.com>
>>>>>> *Date: *Friday, April 29, 2022 at 3:55 PM
>>>>>> *To: *Steve Darley <sdarley@homecareassistance.com>, Hafiz Bahramzi <
>>>>>> hafiz@sabaseo.com>, Fayaz <fayaz@sabaseo.com>
>>>>>> *Cc: *Timothy Thomas <tt@homecareassistance.com>, Cheryl Cartwright <
>>>>>> ccartwright@homecareassistance.com>, Development Team <dev@thekey.com
>>>>>> >
>>>>>> *Subject: *Re: Fw: Requested Information from HostGator Support
>>>>>>
>>>>>> Hi Hafiz and Fayaz,
>>>>>>
>>>>>> Happy Friday! I hope you have a lovely weekend.
>>>>>>
>>>>>> When you're back on Monday, can you please work with our Dev Team to
>>>>>> transfer the domain for HCA Toronto? It looks like it's currently under
>>>>>> your account.
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>> On Fri, Apr 29, 2022 at 11:58 AM Steve Darley <
>>>>>> sdarley@homecareassistance.com> wrote:
>>>>>>
>>>>>>
>>>>>> This is the last communication I had with Hafiz re:domains - it's
>>>>>> from 2018.
>>>>>>
>>>>>>
>>>>>> ---------- Forwarded message ---------
>>>>>> From: *Hafiz Bahramzi* <hafiz@sabaseo.com>
>>>>>> Date: Wed, Oct 17, 2018 at 1:41 PM
>>>>>> Subject: Fw: Requested Information from HostGator Support
>>>>>> To: Steve Darley <sdarley@homecareassistance.com>
>>>>>>
>>>>>> here is the email.
>>>>>>
>>>>>> ------------------------------
>>>>>> *From:* HostGator <55172927@tickets.hostgator.com>
>>>>>> *Sent:* Wednesday, October 17, 2018 10:39 AM
>>>>>> *To:* Hafiz Bahramzi
>>>>>> *Subject:* Requested Information from HostGator Support
>>>>>>
>>>>>> Hello,
>>>>>>
>>>>>> Thank you for contacting HostGator Support.  The purpose of this
>>>>>> communication is to provide you with supplementary information as detailed
>>>>>> below.
>>>>>>
>>>>>> It looks as though your domain, torontohomecareassistance.ca, was
>>>>>> not automatically renewed this year due to an issue with the domain in our
>>>>>> billing system. We're terribly sorry for any inconvenience and we are
>>>>>> working to resolve the issue immediately by renewing the domain and
>>>>>> removing it's current redemption status.
>>>>>>
>>>>>>
>>>>>> Please do not reply to this message. Replies to this message are
>>>>>> routed to an unmonitored mailbox. If you have any further questions please
>>>>>> refer to http://support.hostgator.com/
>>>>>>
>>>>>> --
>>>>>> Jake M.
>>>>>> HostGator.com LLC
>>>>>> https://support.hostgator.com
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Alexa Graziani *
>>>>>> Senior Marketing Manager - Consumer Growth
>>>>>> *Please note my email has changed: *
>>>>>> agraziani@thekey.com
>>>>>> <https://brand.thekey.com/esg/agraziani@thekey.com>
>>>>>> (650) 416-1538