Re: Re: Requested Information from HostGator Support

From
Micah Killgore <itsupport@homecareassistance.com>
To
agraziani@thekey.com
CC
tt@homecareassistance.com, dev@thekey.com
Date
2022-05-02 20:12:12
Folder
INBOX
----==_mimepart_62703b1c94fb1_1db2b113002d4e410047477 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Alexa,=C2=A0 Thank you for the clarification. Legal has granted ap= proval. Please note the email and password below, and let us know when th= e password has been received so we can adjust the account again. =E2=80=8B= edward@homecareassistance.com Welcome123!! Micah Killgore IT H= elp Desk Specialist (984) 240-2362=C2=A0 TheKey.com =C2=A0 = = On Mon, 2 May at 3:53 PM , Alexa Graziani wro= te: He was a former franchise owner (whom the To= ronto location was purchased from). He originally set up the domain and w= e need access to it.=C2=A0 = = = On Mon, May 2, 2022 at 11:01 AM Micah Killgore wrote: = = = = = Hi team,=C2=A0 = = What role did Edward Lee hold? Legal is inquiring. = = = = = Micah Killgore IT Help Desk Specialist (984) 240-2362=C2=A0 TheKey.com =C2= =A0 = = = = = = On Mon, 2 May at 1:50 PM , Alexa Graziani wro= te: Hi IT Team, = Is it possible to gain access to=C2=A0edward@homecareassistance.com to g= et a password reset email? = = Thanks, = = = On Mon, May 2, 2022 at 10:36 AM Timothy Thomas wrote: = = = Yes can we reactivate his email and try another password reset? = = = On Mon, May 2, 2022 at 8:40 AM Alexa Graziani wro= te: = = = Hi Dev Team, = What are our options from a tech perspective here? = = Timothy - it's possible IT to get us access to the Edward email to get a= verification=C2=A0code but I'm not sure. = = Sincerely,=C2=A0 = = = On Mon, May 2, 2022 at 5:45 AM Steve Darley wrote: = = = I have attempted to retrieve information from Enom on this to no avail s= o far. = Edward Lee was the original franchisee of the Toronto location in 2013 a= nd created/ registered the domain. We took it over in 2014. He hasn't bee= n involved at all since then. = = I asked for a password=C2=A0reset -=C2=A0 but my suspicion is that enom = still has Edward Lee's contact information on file.=C2=A0 = = Will keep you posted. = = Steve = = = = On Fri, Apr 29, 2022 at 7:18 PM Alexa Graziani wr= ote: = = = Thank you, Hafiz! = Steve - please coordinate with the dev team on this. = = Sincerely,=C2=A0 = = = On Fri, Apr 29, 2022 at 4:15 PM Hafiz Bahramzi wrote= : = = = = = Happy Friday Team, = = =C2=A0 = The torontohomecareassistance.ca domain is not in hostgator. It was regi= stered by Steve with a company called enom and it=E2=80=99s still registe= red with enom. The login information we have on file are no longer workin= g. Steve can do a reset of password. = = =C2=A0 = Here is the whois lookup info: = = https://www.godaddy.com/whois/results.aspx?checkAvail=3D1&domain=3Dtoront= ohomecareassistance.ca = = =C2=A0 = The domain Fayaz mentioned is homecareassistancetoronto.ca which was nev= er used. We are happy to transfer that over to you as long as any domain = registration fees are paid. = = =C2=A0 = Here is the enom login page: = https://access.enom.com/default.aspx?action=3Dlogin = = =C2=A0 = Have a great weekend

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