2nd request URGENT ++ CORRECTION TO INVOICE ++ URGENT- (1st notice) BILLING FOR DAYS CAREGIVER DID NOT WORK - INCORRECT AMT ++ Facture no 990628 du TheKey

That was immediately cancelled - please resend invoice to reflect 33.5 hours

     On Thursday, March 13, 2025 at 10:49:40 a.m. EDT, Kim McConnell <kim.mcconnell@thekey.com> wrote:

 Hello,
Please note , The schedule on Thursday evenings was five hours long as you requested to accommodate your mother‘s religious services from 5:15 to 10:15 PM.
Thank you

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Kim McConnell LPN

Gestionnaire des soins /

Client Success Manager
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kim.mcconnell@TheKey.com

514-907-5065
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TheKey.ca
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On Thu, Mar 13, 2025 at 10:45 AM Sweetness at La Cite <zacmerc@yahoo.com> wrote:

 Note the hours for Thursday was 4 hours, confirmed!

Why are we charged 5 hours on the Thursday night that was cancelled when it was 4 hours only that were scheduled; hence, total hours to pay are 33.5

Please send revised invoice

Regards,

     On Thursday, March 13, 2025 at 09:29:10 a.m. EDT, Kim McConnell <kim.mcconnell@thekey.com> wrote:

 Dear Zia,
As per the care agreement that you signed when care started:
"Cancellations of scheduled shifts must be made during normal business hours for your designated Company office and more than forty-eight (48) hours prior to the start of the shift. Cancellations during non-business hours are recorded as of the next business day. Cancellations for weekend Services must be made by no later than close of business the previous Friday. Cancellations not received within the timeframes provided herein will be subject to a cancellation fee equivalent to the Billing Rate for the entire scheduled shift. A Client who sends a Caregiver home before the end of their scheduled shift will be billed for the entire shift"
I received text and email notification from you on March 5th cancelling all shifts.  We did charge for March 6th and though we technically did not have 48 hour notice, we did not charge you for March 7th.
The invoice is accurate as is with a total of 34.5 hours of care being billed between March 3 - 6, 2025.
I hope this helps clarify the situation.
Regards,
Kim McConnell
On Wed, Mar 12, 2025 at 11:48 PM Sweetness at La Cite <zacmerc@yahoo.com> wrote:

Good day:

1st URGENT NOTICE

Ms. McConnell the attached invoice is incorrect as it does not include the days of cancellation we discussed.

Did you not relay that there were days of cancellation to the respective individuals, as you promised?

Please send the corrected and updated invoice, with the new amount and that does not include the days cancelled.

Regards,

From: TheKey <no-reply@versapay.com>
To: "zacmerc@yahoo.com" <zacmerc@yahoo.com>
Sent: Wednesday, March 12, 2025 at 12:45:42 p.m. EDT
Subject: Facture no 990628 du TheKey

Nous venons d'émettre une facture no 990628 à Zia Merchant (165661) avec un solde de 1,427.99 $ exigible au plus tard le 14-03-2025.

Cette facture sera payée automatiquement le 2025-03-14.

Merci de votre confiance.
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Kim McConnell LPN

Gestionnaire des soins /

Client Success Manager
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kim.mcconnell@TheKey.com

514-907-5065
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TheKey.ca
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