Fwd: 165661 Zia Merchant - [#1074894]

----==_mimepart_67d9858546853_22a3fd188013ea416666 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Joey, Good morning. I just spoke with the client. She will not pro= vide us with a credit card number to process the payment. She stated she = sent out a payment via check to the PO Box I provided. Thank you. = Respectfully, =C2=A0 Sophia Jantz Client Support Specialist II|=C2=A0= TheKey Phone: 866-226-1702 billing@thekey.com = = = On Mon, 17 Mar at 5:58 PM , JosephTaylor wrote: Hi Sophia, Then they need to provide anothe= r card or pay by e-transfer.=C2=A0 We do not approve a wire transfer for = a one time payment and I do not trust the client to drop off a cheque at = the office (she is not well mentally and I do not want her interacting wi= th our office team). = = = On Mon, Mar 17, 2025 at 5:47=E2=80=AFPM Sophia Jantz wrote: = = = = = Hi Joey, = = The credit card they provided us with was declined and was flagged as lo= st by the cardholder. = = = Respectfully, = =C2=A0 = Sophia Jantz = = Client Support Specialist II|=C2=A0TheKey = Phone: 866-226-1702 = billing@thekey.com = = = = = = = = = = = = = = = = = = = = = = On Mon, 17 Mar at 5:43 PM , JosephTaylor wrote: Hi Sophia, The client signed a Credit Card = Authorization form for payment. The consent form stipulates in the contra= ct that they must pay by the payment method they agreed on. Why can't we = just use this credit card? " Invoices are sent weekly and are due upon receipt. We accept payment by p= re-authorized bank debit or e-transfer only. A credit card may be requested as backup and used under special circumstances" " By signing below, I certify that I am the Client or Responsible Party und= er the Client Consent Agreement entered into with TheKey (=E2=80=9CCompany=E2=80=9D) and authorize Company to charge the credit/de= bit card below for each invoice amount on the due date for services provided by Company and to maintain the credit/debit card information on = Company=E2=80=99s payment system." = = = On Mon, Mar 17, 2025 at 5:35=E2=80=AFPM Sophia Jantz wrote: = = = = = =E2=80=8BHi Joey, = = Good afternoon. May you please assist with this client. We need for the = payment to go to the PO Box that I provided in order for payment to not b= e delayed. They are asking for a contact and physical address which I am = unable to provide. How would you like to proceed, please advise. Thank yo= u! = = = = = Respectfully, = =C2=A0 = Sophia Jantz = = Client Support Specialist II|=C2=A0TheKey = Phone: 866-226-1702 = billing@thekey.com = = = = = = = = = = = = = = = = = = = = = = = = = = = = -- Joey Taylor = Directeur G=C3=A9n=C3=A9ral/General Manager = 514-907-5065 = TheKey.ca=C2=A0=C2=A0 = = = = = = = = = = = -- Joey Taylor = Directeur G=C3=A9n=C3=A9ral/General Manager = 514-907-5065 = TheKey.ca=C2=A0=C2=A0 ----==_mimepart_67d9858546853_22a3fd188013ea416666 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Joey, Good mornin