RE: Anne Kober

I will look into this some more tomorrow and see what I can figure out. 

 

From: Sharon Speirs <sspeirs@thekey.com> 
Sent: Monday, December 4, 2023 4:18 PM
To: lisa.barker@thekey.com
Cc: Timothy Thomas <tt@thekey.com>; Bridget Peppers <bridget.peppers@thekey.com>; Carolina Orosa <corosa@thekey.com>; Daniel Barakat <daniel.barakat@thekey.com>; brian.fialko@thekey.com
Subject: Re: Anne Kober

 

Hi Lisa

I have to trust accounting but I have attached a picture ( scroll down) of bambora where there is a debit and a credit  got the same amount but different accounts so how does that balance out and how was it accounted for in Clear care? There was also an EFT payment that was processed on September 21 but we cannot see that it was ever applied to any invoice. I cannot go to this client unless I have all the answers and I really do not feel I have what I need to do that.

He needs to be walked thru every transaction 

Sharon

 

On Mon, Dec 4, 2023 at 2:09 PM <lisa.barker@thekey.com <mailto:lisa.barker@thekey.com> > wrote:

I have access to it, but I don’t know enough about the system really, I will have to investigate it. The system just shows a bunch of dollar amounts. I was asking if I needed to investigate it more, but I think everything is posted. We just refunded it back to the daughter. The credits that have not been refunded have been applied. I was able to account for everything that is on the account in clear care. 

 

Do you not think they owe the balance that is showing on the account? Is that what the issue is?

 

From: Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> > 
Sent: Monday, December 4, 2023 4:07 PM
To: Sharon Speirs <sspeirs@thekey.com <mailto:sspeirs@thekey.com> >
Cc: Bridget Peppers <bridget.peppers@thekey.com <mailto:bridget.peppers@thekey.com> >; Carolina Orosa <corosa@thekey.com <mailto:corosa@thekey.com> >; Daniel Barakat <daniel.barakat@thekey.com <mailto:daniel.barakat@thekey.com> >; brian.fialko@thekey.com <mailto:brian.fialko@thekey.com> ; lisa.barker@thekey.com <mailto:lisa.barker@thekey.com> 
Subject: Re: Anne Kober

 

Who does?

 

On Mon, Dec 4, 2023 at 4:32 PM Sharon Speirs <sspeirs@thekey.com <mailto:sspeirs@thekey.com> > wrote:

I really think Bambara needs to be looked into as there were credits and debits in there that do not look like they were applied but I cannot investigate as I don’t have access.

 

Sharon 

On Mon, Dec 4, 2023 at 1:19 PM Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> > wrote:

Sharon, can you make it work with the spreadsheet? We can put it on letterhead if that works.

 

On Mon, Dec 4, 2023 at 3:26 PM <lisa.barker@thekey.com <mailto:lisa.barker@thekey.com> > wrote:

Since those invoices are not paid now the only thing, I can do is create a spreadsheet. Which is why I am sending the spreadsheet. I do have payment dates on it, but all the payments say check, but I know that isn’t how they were paid. We are having problems getting into Converge right now. I am in the process of trying to fix that. I do know the $4447.65 was from the daughter’s credit card.

 

Unfortunately, there isn’t much more I can provide right now. 

 

From: Sharon Speirs <sspeirs@thekey.com <mailto:sspeirs@thekey.com> > 
Sent: Monday, December 4, 2023 2:11 PM
To: lisa.barker@thekey.com <mailto:lisa.barker@thekey.com> 
Cc: Carolina Orosa <corosa@thekey.com <mailto:corosa@thekey.com> >; Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> >; brian.fialko@thekey.com <mailto:brian.fialko@thekey.com> ; Bridget Peppers <bridget.peppers@thekey.com <mailto:bridget.peppers@thekey.com> >; Daniel Barakat <daniel.barakat@thekey.com <mailto:daniel.barakat@thekey.com> >
Subject: Re: Anne Kober

 

Thank you for taking the time with this Lisa and it makes sense to me but I really need something that clearly shows all the invoices paid and how they were paid, then the invoices that were refunded and will clearly show that they were not paid from any other account ( he is saying that other accounts were debited) - is there some kind of statement that will break it all down as everything in clear care is not making sense.

Let me know

Sharon

 

On Mon, Dec 4, 2023 at 7:55 AM <lisa.barker@thekey.com <mailto:lisa.barker@thekey.com> > wrote:

Good Morning everyone,

 

I apologize for the delay I have investigated the issue on this client and attached a spreadsheet of what I can tell happened. 

 

It looks like in September we received $3719.10 in payments which we refunded on 10/19/2023 per a request from Roxanne in ticket 532377. I cannot tell if we did a refund on our end, I did attempt to pull it up, but I couldn’t find a refund anywhere for this amount in Bambora. If you would like I can have someone on my team research this further. They have used this system a little more than I have. 

 

I can see that we did a payment on 10/20/2023 for $4,446.75 that we refunded on 11/7/2023 per Ticket#541109 raised by the daughter. 

 

Currently the account has a total due of $8246.70 unless we have some checks in transit that we have not received yet. 

 

Take a look at the spreadsheet and let me know if you have any questions or would like me to look into this further. 

 

Thank you, 

 

 

Lisa Barker 

Manager, Accounts Receivable

lisa.barker@thekey.com <mailto:lisa.barker@thekey.com> 


 <https://homecareassistance.com/> 

 

 




 

-- 


Tim Thomas


Head of Canada Division


Please note my email has changed:


 <mailto:tt@thekey.com> tt@TheKey.com


(514) 591-9387

	

 <https://www.thekey.ca/> TheKey.ca


 <https://www.thekey.com/> 




 

-- 


Tim Thomas


Head of Canada Division


Please note my email has changed:


 <mailto:tt@thekey.com> tt@TheKey.com


(514) 591-9387

	

 <https://www.thekey.ca/> TheKey.ca


 <https://www.thekey.com/>