Ok. I’ll send you a preview of how one client survey would look tomorrow
afternoon.
We’ll still have to do the work to set up and test triaging separate emails
for Montreal locations.this will be to ensure we’re aligned on what works.
On Wed, Apr 19, 2023 at 4:53 PM Timothy Thomas <tt@thekey.com> wrote:
> As long as we lead with french it will comply. We can show both languages.
>
> Could i get an example sent to me?
>
> On Wed, Apr 19, 2023 at 7:38 PM Chen Xie <chen@thekey.com> wrote:
>
>> Tim, any sense why that wouldn’t meet the requirements? Let’s just show
>> them both French and English
>>
>> Sent from my iPad
>>
>> On Apr 19, 2023, at 4:15 PM, Alex Hodges <ahodges@thekey.com> wrote:
>>
>>
>> My understanding was that wouldn't meet the requirements. We needed to
>> deliver French from name/subject/body copy to people who opt for French and
>> vice versa for English. If that meets the requirements, the exercise
>> becomes much easier.
>>
>> On Wed, Apr 19, 2023 at 11:45 AM Chen Xie <chen@thekey.com> wrote:
>>
>>> Hi Alex,
>>> Can you help me understand the french issue with Montreal?
>>>
>>> Hypthothetically, can we control the words that get sent from that
>>> location set?
>>>
>>> In other words, is it as simple as (I imagine), just doubling up the
>>> content in the email body to include a french version right under the
>>> english one.
>>>
>>
>>>
>>> --
>>>
>>>
>>> *Chen Xie*CSO |
>>> *TheKey*650-208-2390
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>
>>
>> --
>> Alex Hodges
>> Manager Customer Experience
>> * Please note my email has changed: *
>> ahodges@thekey.com <https://brand.thekey.com/esg/ahodges@thekey.com>
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>
--
Alex Hodges
Manager Customer Experience
* Please note my email has changed: *
ahodges@thekey.com <https://brand.thekey.com/esg/ahodges@thekey.com>
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>