--000000000000e8532605f9bd4c5a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Alex On Thu, Apr 20, 2023 at 12:48=E2=80=AFAM Alex Hodges w= rote: > Ok. I=E2=80=99ll send you a preview of how one client survey would look t= omorrow > afternoon. > > We=E2=80=99ll still have to do the work to set up and test triaging separ= ate > emails for Montreal locations.this will be to ensure we=E2=80=99re aligne= d on what > works. > > On Wed, Apr 19, 2023 at 4:53 PM Timothy Thomas wrote: > >> As long as we lead with french it will comply. We can show both >> languages. >> >> Could i get an example sent to me? >> >> On Wed, Apr 19, 2023 at 7:38 PM Chen Xie wrote: >> >>> Tim, any sense why that wouldn=E2=80=99t meet the requirements? Let=E2= =80=99s just show >>> them both French and English >>> >>> Sent from my iPad >>> >>> On Apr 19, 2023, at 4:15 PM, Alex Hodges wrote: >>> >>> =EF=BB=BF >>> My understanding was that wouldn't meet the requirements. We needed to >>> deliver French from name/subject/body copy to people who opt for French= and >>> vice versa for English. If that meets the requirements, the exercise >>> becomes much easier. >>> >>> On Wed, Apr 19, 2023 at 11:45=E2=80=AFAM Chen Xie wro= te: >>> >>>> Hi Alex, >>>> Can you help me understand the french issue with Montreal? >>>> >>>> Hypthothetically, can we control the words that get sent from that >>>> location set? >>>> >>>> In other words, is it as simple as (I imagine), just doubling up the >>>> content in the email body to include a french version right under the >>>> english one. >>>> >>> >>>> >>>> -- >>>> >>>> >>>> *Chen Xie*CSO | >>>> *TheKey*650-208-2390 >>>> [image: TheKey] >>>> >>> >>> >>> -- >>> Alex Hodges >>> Manager Customer Experience >>> * Please note my email has changed: * >>> ahodges@thekey.com >>> TheKey.com >>> [image: TheKey] >>> >>> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.ca >> [image: TheKey] >> > -- > Alex Hodges > Manager Customer Experience > * Please note my email has changed: * > ahodges@thekey.com > TheKey.com > [image: TheKey] > --000000000000e8532605f9bd4c5a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Alex On Thu, Apr 20, 2023 at 12:48=E2=80=AFAM Alex= Hodges < ahodges@thekey.com >= ; wrote: Ok. I=E2=80=99ll send you a preview of how one client survey wou= ld look tomorrow afternoon.=C2=A0 We=E2=80=99ll still have to do the work to set up and test triagi= ng separate emails for Montreal locations.this will be to ensure we=E2=80= =99re aligned on what works.=C2=A0 On Wed, Apr 19, 2023 at 4:53 PM Timo= thy Thomas < tt@thekey= .com > wrote: As long as we lead with french it will comply. We can= show both languages.=C2=A0 Could i get an example sent to me? On Wed, Apr 19, 2023 at 7:38 PM = Chen Xie < chen@thek= ey.com > wrote: Tim, any sense why that wouldn=E2=80=99t meet the