Re: Manitoba Employment Standards - 143824

Irin,

Thanks, for the follow up.

*Germaine Daniels*

Director Payroll | TheKey

Email: germaine.daniels@thekey.com

Mobile: 562.784.1800

<http://www.thekey.com>



On Thu, Oct 2, 2025 at 1:35 PM Irin Eva <irin.eva@thekey.com> wrote:

> Good afternoon Germaine,
>>
>> Regarding Anthonia Uwajeh's pay in Manitoba, our system calculates
>> overtime at 1.5 times the rate, not the hours, and based on her timesheet,
>> she was paid correctly.
>>
>
>
>> Please see the attached screenshot for details.
>>
>
>
> [image: image.png]
>
> [image: image.png]
>
>
>> Best regards,
>> Irin Eva
>>
>> *Germaine Daniels*
>>
>> Director Payroll | TheKey
>>
>> Email: germaine.daniels@thekey.com
>>
>> Mobile: 562.784.1800
>>
>> <http://www.thekey.com>
>>
>>
>>
>> On Thu, Oct 2, 2025 at 1:04 PM Nina Kani <nkani@thekey.com> wrote:
>>
>>> +Canada Payroll and Tim to address this question.
>>>
>>> On Thu, Oct 2, 2025 at 12:52 PM Kathryn Nester <
>>> hrconfidential@thekey.com> wrote:
>>>
>>>> Hi Nina
>>>>
>>>> In addition to the health and safety inspectors response. The
>>>> Employment standards board has also responded with the below.
>>>>
>>>> From what I could tell as well it does look like the caregiver has
>>>> missing overtime pay and is owed this.
>>>>
>>>>
>>>> Thank you,
>>>>
>>>> Kathryn Nester
>>>> HR Business Support Team
>>>>
>>>> If you require immediate assistance, please contact the HR Service
>>>> Center at 1.888.874.8088
>>>>
>>>> On Thu, Oct 2 3:44 PM , Marina <marina.caillier-zimberg@gov.mb.ca>
>>>> wrote:
>>>> Kathryn,
>>>>
>>>> I am in receipt of your email and fifteen (15) attachments.
>>>>
>>>> At a glance, I noticed that Anthonia was not paid any overtime; does
>>>> The Keys have an Averaging Agreement in place? If so, please provide
>>>> pertinent record(s) by end of day October 7, 2025.
>>>>
>>>> Please also advise as to why Anthonia wasn’t paid the overtime rate
>>>> when she worked on a general holiday.
>>>>
>>>> Regards,
>>>>
>>>> *Marina Caillier-Zimberg (she/her/elle)*
>>>> Bilingual Employment Standards Officer/ Agente bilingue de la Direction
>>>> des normes d’emploi
>>>> *T 204-945-1734/1-800-821-4307*   *F* 204-948-3046
>>>> marina.caillier-zimberg@gov.mb.ca    www.manitoba.ca/labour/standards
>>>>
>>>> Employment Standards
>>>> Department of Labour and Immigration
>>>> 604-401 York Avenue, Winnipeg, Manitoba, Canada  R3C 0P8
>>>> Les bureaux de la Direction des normes de travail se trouvent sur un
>>>> territoire visé par les traités nos 1 et 2 et servent la population de
>>>> ce qu’on appelle aujourd’hui le Manitoba. La province comprend des
>>>> territoires visés par les traités nos 1, 2, 3, 4, 5, 6 et 10, qui sont
>>>> des terres traditionnelles des peuples Anishinaabe, Cri, Ojibwe-Cri,
>>>> Dakota, Déné, Inuit et Métis, ainsi que le foyer national métis. Notre eau
>>>> potable provient d’un territoire visé par le Traité no 3. Nous
>>>> reconnaissons que les habitants du Manitoba comprennent des peuples
>>>> autochtones de toutes les régions de l’Île de la Tortue, qu’on appelle
>>>> aujourd’hui Canada.
>>>> The contents of this communication, including any attachment(s), are
>>>> confidential and may be privileged. If you are not the intended recipient
>>>> (or are not receiving this communication on behalf of the intended
>>>> recipient), please notify the sender immediately and delete or destroy this
>>>> communication without reading it, and without making, forwarding, or
>>>> retaining any copy or record of it or its contents. Thank you
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> From: Kathryn Nester <hrconfidential@thekey.com>
>>>>  *Sent:* September 30, 2025 12:57 PM
>>>>  *To:* Caillier-Zimberg, Marina <Marina.Caillier-Zimberg@gov.mb.ca>
>>>>  *Subject:* Re: Manitoba Employment Standards - 143824
>>>>
>>>> Hi Marina Caillier-Zimberg, Below is the request information for
>>>> Anthonia Uwajeh Dates of Employment Date of Hire: March 11, 2025. Last
>>>> shift worked: September 2nd 6: 30am-9: 30am Date of Termination:
>>>> September 4, 2025 Daily records of Hours from
>>>> Hi Marina Caillier-Zimberg,
>>>>
>>>>  Below is the request information for Anthonia Uwajeh
>>>>
>>>>
>>>>    - *Dates of Employment*
>>>>
>>>>
>>>>    - Date of Hire: March 11, 2025.
>>>>
>>>>
>>>>    - Last shift worked: September 2nd 6:30am-9:30am
>>>>
>>>>
>>>>    - Date of Termination: September 4, 2025
>>>>
>>>>
>>>>
>>>>    - *Daily records of Hours from March 13, 2025 to Sept 4, 2025 * -
>>>>    See Attached
>>>>
>>>>
>>>>    - *Record of payment from March 13, 2025 to Sept 4, 2025 *- See
>>>>    Attached
>>>>
>>>>
>>>>    - *Reason for Termination: *
>>>>
>>>>
>>>>    - See attached corrective action for termination. Anthonia did not
>>>>       show up to her second shift on September 2, 2025 12:30pm-3:30pm. She did
>>>>       not follow protocol to call the office and report the absence. Anthonia
>>>>       sent Dennis (General Manager) a message after the shift had already started
>>>>       indicating that she was upset regarding a scheduling change and wanted her
>>>>       shift time restored. Anthonia did not call the office per protocol to
>>>>       discuss this and the text message was not seen until later. After half an
>>>>       hour of Nancy (Caregiver Manager) trying to reach Anthonia and confirming
>>>>       from the family and building that she was not on site Nancy cancelled the
>>>>       shift in WellSky and went to the clients home to cover the shift herself.
>>>>       Anthonia told Dennis she did not call the office because she was upset with
>>>>       Nancy. Anthonia withheld care from a client and refused communication with
>>>>       Nancy in retaliation to a scheduling change.
>>>>
>>>>
>>>> Thank you,
>>>>
>>>> Kathryn Nester
>>>> HR Business Support Team
>>>>
>>>> If you require immediate assistance, please contact the HR Service
>>>> Center at 1.888.874.8088
>>>>
>>>> On Mon, Sep 29 4:18 PM , HR Business Support wrote:
>>>> Hi Marina,
>>>>
>>>> This is Kathryn with TheKey.
>>>>
>>>> We have received your email and the requested information. Your request
>>>> has been forwarded to our legal team for review.
>>>>
>>>> This is being worked on and we will follow up with you soon.
>>>>
>>>> Thank you,
>>>>
>>>> Kathryn Nester
>>>> HR Business Support Team
>>>>
>>>> If you require immediate assistance, please contact the HR Service
>>>> Center at 1.888.874.8088
>>>>
>>>> On Thu, Sep 25 9:40 AM , Marina wrote:
>>>> As per my email yesterday, a claim has been filed by Anthonia Uwajeh
>>>> for wages in lieu and overtime.
>>>>
>>>> Please confirm if this email can be used to send and/or serve documents
>>>> and other information related to the claim or indicate if there is another
>>>> email you would prefer to use instead.
>>>>
>>>> Please provide me with the following records:
>>>>
>>>> a.      Anthonia’s period of employment (start date to end date)
>>>> b.      Daily records of hours Anthonia worked from March 13, 2025 to
>>>> September 4, 2025
>>>> c.      Records of payments to Anthonia from March 13, 2025 to
>>>> September 4, 2025
>>>> d.      Reasons for Anthonia’s termination
>>>>
>>>>       i.          if wages in lieu were not paid, please provide
>>>> evidence to support Just Cause, if applicable (see attached Fact Sheet)
>>>>
>>>> I will require this information by close of business October 1, 2025.
>>>> If you are unable to meet this deadline, please provide a date on which you
>>>> anticipate being able to do so.
>>>>
>>>> Thank you for your anticipated cooperation.
>>>>
>>>> *Marina Caillier-Zimberg (she/her/elle)*
>>>> Bilingual Employment Standards Officer/ Agente bilingue de la Direction
>>>> des normes d’emploi
>>>> *T 204-945-1734/1-800-821-4307*   *F* 204-948-3046
>>>> marina.caillier-zimberg@gov.mb.ca    www.manitoba.ca/labour/standards
>>>>
>>>> Employment Standards
>>>> Department of Labour and Immigration
>>>> 604-401 York Avenue, Winnipeg, Manitoba, Canada  R3C 0P8
>>>> Les bureaux de la Direction des normes de travail se trouvent sur un
>>>> territoire visé par les traités nos 1 et 2 et servent la population de
>>>> ce qu’on appelle aujourd’hui le Manitoba. La province comprend des
>>>> territoires visés par les traités nos 1, 2, 3, 4, 5, 6 et 10, qui sont
>>>> des terres traditionnelles des peuples Anishinaabe, Cri, Ojibwe-Cri,
>>>> Dakota, Déné, Inuit et Métis, ainsi que le foyer national métis. Notre eau
>>>> potable provient d’un territoire visé par le Traité no 3. Nous
>>>> reconnaissons que les habitants du Manitoba comprennent des peuples
>>>> autochtones de toutes les régions de l’Île de la Tortue, qu’on appelle
>>>> aujourd’hui Canada.
>>>> The contents of this communication, including any attachment(s), are
>>>> confidential and may be privileged. If you are not the intended recipient
>>>> (or are not receiving this communication on behalf of the intended
>>>> recipient), please notify the sender immediately and delete or destroy this
>>>> communication without reading it, and without making, forwarding, or
>>>> retaining any copy or record of it or its contents. Thank you
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> [#CASE-188126]:424188:fs[#CASE-188126]:424188:4:fs
>>>>
>>>
>>>
>>> --
>>> Nina Kani
>>> Chief Legal & Compliance Officer
>>> * Please note my email has changed: *
>>> nkani@thekey.com <https://brand.thekey.com/esg/nkani@thekey.com>
>>> 650-416-1496
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>
>
> --
>
> *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email
> - canadapayroll@thekey.com <canadapayroll@thekey.com>*
>
>
> Irin Nahar Eva, PCP, PLP (CPM)
>
> Payroll Manager - Canada
>
> *647-932-6409 *
>
> irin.eva@thekey.com
>
>
>