Re: Uber Issues Canada
- From
- Lyndsey Organ <lyndsey.organ@thekey.com>
- To
- Timothy Thomas <tt@thekey.com>, Higinio Lopez <higinio.lopez@thekey.com>, An Ly <an.ly@thekey.com>
- CC
- Sharon Speirs <sspeirs@thekey.com>, Chuck Terlesky <cterlesky@thekey.com>, Dennis Fancy <dfancy@thekey.com>, Joey Taylor <joey.taylor@thekey.com>, Timon Page <timon.page@thekey.com>
- Date
- Wed, 25 Feb 2026 11:38:08 -0600
- Folder
- INBOX
📎 noname; noname
@An Ly <an.ly@thekey.com> - Can you work with our Uber rep to see why we are down and send an update to this group once it's figured out? *Thank you!* *Lyndsey Organ* Senior Manager, Accounting | *TheKey* Mobile: 316.253.6494 On Wed, Feb 25, 2026 at 10:52 AM Timothy Thomas <tt@thekey.com> wrote: > Hi Lyndsey, > > It appears Uber is down again in Canada. Could you please investigate? > > On Mon, Feb 9, 2026 at 2:38 PM Lyndsey Organ <lyndsey.organ@thekey.com> > wrote: > >> Hi Tim, >> >> Access should be restored now. Let us know if there are any issues. >> >> >> *Thank you!* >> >> >> >> *Lyndsey Organ* >> >> Senior Manager, Accounting | *TheKey* >> >> Mobile: 316.253.6494 >> >> >> >> >> On Mon, Feb 9, 2026 at 10:46 AM Timothy Thomas <tt@thekey.com> wrote: >> >>> Please try and expedite. Certain clients rely on this regularly and it's >>> a significant disruption to the field. Thanks >>> >>> On Mon, Feb 9, 2026 at 11:06 AM Lyndsey Organ <lyndsey.organ@thekey.com> >>> wrote: >>> >>>> Hi Tim, >>>> >>>> We sent payment for our account; however, I think that Uber misapplied >>>> the payment. They sent an email this weekend saying they received our >>>> payment and will let us know when it's applied. I will follow up to have >>>> them unlock the account. >>>> >>>> >>>> *Thank you!* >>>> >>>> >>>> >>>> *Lyndsey Organ* >>>> >>>> Senior Manager, Accounting | *TheKey* >>>> >>>> Mobile: 316.253.6494 >>>> >>>> >>>> >>>> >>>> On Mon, Feb 9, 2026 at 9:47 AM Timothy Thomas <tt@thekey.com> wrote: >>>> >>>>> Good morning, >>>>> >>>>> My team reports they are locked out of Uber Canada. Are there any >>>>> issues with the account or payments? >>>>> >>>>> Please advise ASAP. >>>>> >>>>> -- >>>>> >>>>> *Tim Thomas* >>>>> Head of Midwest & Canada Divisions | *TheKey* >>>>> Mobile: 514.591.9387 >>>>> [image: TheKey] <https://homecareassistance.com/> >>>>> >>>>