Re: Detractor Alert: Demetri Kontzamanis | 1000000000022546

Hi, team!


Hope everyone is doing well. As you are aware, our Service Quality
department will take the lead on responding to all client detractor
Medallia surveys. As part of our pre-planning, requesting for any context
or background information about client Demetri Kontzamanis. This is
Demetri's relationship2 survey which tells us that they have been a client
for 90+ days. We plan to reach out to speak to Helen Kontzamanis (indicated
as primary contact in Clear Care) via phone and attempt to gather more
information so that we as a team can determine how to turn their experience
around, partnering with your operations.

On Fri, Sep 9, 2022 at 3:00 AM Medallia <noreply@app.medallia.com> wrote:

> Client Name: Demetri Kontzamanis
>
>
> CC ID: 1000000000022546
>
> Primary Contact: Helen Kontzamanis
>
> PC Contact Info: heleneathena@gmail.com /
>
> Survey Delivery: Email
>
>
> Division: Canada
>
> Business Unit: Winnipeg
>
> Tenure: More Than 52 Weeks
>
> Actual Customer Segment: Elephant
>
> Stated Customer Segment:
>
>
>
> Survey: Relationship 2
>
> Main Score: 5
>
> Comments: Difficult to communicate. Had easier contact with the office
> when I started with this agency. Also, not getting enough caregivers who
> are good at their job and not getting help when a caregiver is absent.
>
>
> Please click here to see the full survey response and learn more about the
> client: https://hca.medallia.com/hca/respInvForm.do?surveyid=130186
>