Thank you, Ben!
On Fri, Feb 17, 2023 at 8:23 AM Benjamin Lewis <benjamin.lewis@thekey.com>
wrote:
> The letters were not, in fact, sent by the vendor. To avoid confusion,
> please revert and rate changes that were made in Clearcare. I will
> communicate further in the session on Monday, but in the interim, please
> provide any instances where the rates cannot be increased to your division
> head and myself.
>
> On Thu, Feb 16, 2023 at 10:22 PM Benjamin Lewis <benjamin.lewis@thekey.com>
> wrote:
>
>> Hello all,
>>
>> Previously I had been advised that letters were distributed to these
>> clients. Given that there wasn't a lot of feedback from clients on these
>> letters already, we have a message out to the vendor to confirm if they did
>> in fact send them.
>>
>> In the interim, please do not take any additional action on these
>> clients. When we get confirmation on whether or not they were sent, I will
>> communicate next steps and will provide the proofs to the group.
>>
>> Apologies for the clunky process.
>>
>> Ben
>>
>> On Wed, Feb 15, 2023 at 11:50 PM Benjamin Lewis <
>> benjamin.lewis@thekey.com> wrote:
>>
>>> Hello all,
>>>
>>> I am reaching out as there are two batches of pricing increases that the
>>> organization needs to push through in the coming weeks:
>>>
>>> 1. In the attached, you will find a list of clients where communication
>>> was sent out to clients who had not had rate increases since prior to June
>>> of last year. This was an executive team decision and approved by the
>>> division heads. Most of these rates will have effective dates of 2/20 or
>>> 3/6 depending on the office's local regulations (the effective date that
>>> was sent to the client is detailed in the file). These will need to be
>>> implemented over the next few weeks, so please let me know if you have any
>>> questions.
>>>
>>> 2. There is a meeting scheduled for 2/20 to help ensure these rates are
>>> being implemented, but to also kick off a more robust pricing
>>> increase process that will mimic the exercise we did back in October. I
>>> will plan to cover the timeline, expected population and then we will go
>>> through a review process for you all to help identify any exceptions that
>>> need to be made.
>>>
>>> Please let me know if I can help clarify anything before that meeting.
>>>
>>> Thanks,
>>>
>>> Ben
>>>
>>
Audra Williams
Director, Divisional Operations
*Please note my email has changed:*
audraw@TheKey.com <https://brand.thekey.com/esg/Audra.Williams@TheKey.com>
(425) 757-7027
TheKey.com <https://www.thekey.com/>
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