--0000000000006031b005f4e7bac3 Content-Type: text/plain; charset="UTF-8" The letters were not, in fact, sent by the vendor. To avoid confusion, please revert and rate changes that were made in Clearcare. I will communicate further in the session on Monday, but in the interim, please provide any instances where the rates cannot be increased to your division head and myself. On Thu, Feb 16, 2023 at 10:22 PM Benjamin Lewis wrote: > Hello all, > > Previously I had been advised that letters were distributed to these > clients. Given that there wasn't a lot of feedback from clients on these > letters already, we have a message out to the vendor to confirm if they did > in fact send them. > > In the interim, please do not take any additional action on these clients. > When we get confirmation on whether or not they were sent, I will > communicate next steps and will provide the proofs to the group. > > Apologies for the clunky process. > > Ben > > On Wed, Feb 15, 2023 at 11:50 PM Benjamin Lewis > wrote: > >> Hello all, >> >> I am reaching out as there are two batches of pricing increases that the >> organization needs to push through in the coming weeks: >> >> 1. In the attached, you will find a list of clients where communication >> was sent out to clients who had not had rate increases since prior to June >> of last year. This was an executive team decision and approved by the >> division heads. Most of these rates will have effective dates of 2/20 or >> 3/6 depending on the office's local regulations (the effective date that >> was sent to the client is detailed in the file). These will need to be >> implemented over the next few weeks, so please let me know if you have any >> questions. >> >> 2. There is a meeting scheduled for 2/20 to help ensure these rates are >> being implemented, but to also kick off a more robust pricing >> increase process that will mimic the exercise we did back in October. I >> will plan to cover the timeline, expected population and then we will go >> through a review process for you all to help identify any exceptions that >> need to be made. >> >> Please let me know if I can help clarify anything before that meeting. >> >> Thanks, >> >> Ben >> > --0000000000006031b005f4e7bac3 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The letters were not, in fact, sent by the vendor. To avo= id confusion, please revert and rate changes that were made in Clearcare. I= will communicate further in the session on Monday, but in the interim, ple= ase provide any instances where the rates cannot be increased to your divis= ion head and myself.=C2=A0 On Thu, Feb 16, 2023 at 10:22 PM Benjamin Le= wis < benjamin.lewis@thekey.= com > wrote: Hello all, Previously I had been advised that letters were distribute= d to these clients. Given that there wasn't a lot of feedback from clie= nts on these letters already, we have a message out to the vendor to confir= m if they did in fact send them. In th