Nice work team, loved reading these! It's the heart and people behind the
work that makes the difference, and I loved hearing all of the feedback
about the impact you are making.
On Thu, Mar 19, 2026 at 6:56 AM Scott Viscomi <sviscomi@thekey.com> wrote:
> This is very exciting news! Great job everyone!
>
> On Thu, Mar 19, 2026 at 8:17 AM Emily Kraeter <emily.kraeter@thekey.com>
> wrote:
>
>> You all make us so proud!!! ♥️
>>
>> Emily
>>
>> On Wed, Mar 18, 2026 at 2:08 PM Bridgett Scherer <bscherer@thekey.com>
>> wrote:
>>
>>> Hi Everyone,
>>>
>>> We have a *LOT* of wins to cover, so bear with us on the length of this
>>> email!
>>>
>>> Our CSM Pulse NPS continues to stay strong at *90.4*—our
>>> highest-performing metric to date. To celebrate, the Quality Team wanted to
>>> highlight a few "best-in-class" moments from our recent surveys. We see
>>> every score that comes through, and while we can't fit everyone in this
>>> thread, your hard work does not go unnoticed.
>>>
>>> Check out these highlights:
>>> *🌟 Maria Licoudis, Montreal*: “Professional, thorough evaluation of
>>> client, very accommodating with changing schedule requests, and excellent
>>> customer service, excellent follow-up
>>>
>>> *✨ Cameron MacGregor, Napa:* “Cameron was very good at explaining Key
>>> and the benefits of using your services. He worked very quickly to find a
>>> caregiver that would be a good fit for my wife.”
>>>
>>> *💫 Yara Tiznado, San Diego: *“I think a rating of 10 means she's the
>>> best - that's what I intend to convey. She's kind, compassionate,
>>> responsive, efficient, and on top of things. She takes extra care to make
>>> sure things are done right. She's a lovely person and a terrific case
>>> manager. The Key is fortunate to have her, and so are we.”
>>>
>>> *⭐ Kristen Bantam, Nebraska:* “Kristen has been so helpful,
>>> knowledgeable, professional and genuine. She is a great listener,
>>> communicator and and is committed to building a team that connects with
>>> Philip's personality and needs. I know that scheduling in this business is
>>> challenging...I appreciate her willingness to work with us on this journey.
>>> Her compassion and commitment to both the client and family and the team is
>>> inspiring and much appreciated.”
>>>
>>> *🌟 Katelynne Kline, Spokane:* “Katelynn was wonderful. She took time
>>> explaining how the long term health insurance works with my Dad. She was
>>> warm and friendly putting both my Mom and Dad at ease.”
>>>
>>> *✨ Sherrie Wright, Connecticut: *“Sherrie is excellent. She is always
>>> willing to talk about the care given to my mom. Sherrie even makes and
>>> receives calls over the weekend. She listens to all the concerns I have
>>> about my mom’s care. I never feel rushed off the phone and she always has
>>> suggestions and solutions to any issue that may arise. Sherrie and the
>>> other staff at the key maintain excellent communication about the care they
>>> provide for my mom.”
>>>
>>> *💫 Ashley Alford, Milwaukee: *“Ashley is everything you’d want in a
>>> care liaison- friendly, kind, communicative, etc. she really made this
>>> process easy!”
>>>
>>> *⭐ Laurie Brangi, Connecticut: *“I really enjoy working with Laurie
>>> Brangi. She understands what I am going through and does her best to match
>>> us with caregivers who can help us. She checks in with us regularly and is
>>> always upbeat and positive.”
>>>
>>> *🌟 Moriya Ozer, Austin*: “She's an asset to [TheKey]. She came to my
>>> mother's house back on 12/30/25, where my brother and I interviewed her. We
>>> were impressed with her expertise and genuineness. Unfortunately at that
>>> time we decided to stay with Home Instead. We are now part of your family
>>> and happy with Moriya's results and promptness. Definitely an A+. Thank you
>>> TheKey.”
>>>
>>> *✨ Rita Mayorga, San Diego:* “As a new client I found Rita Mayorga very
>>> professional in appearance and in her conversation with myself as well as
>>> the patient. Rita has been extremely prompt with communication. Rita has
>>> checked in frequently to see that all goals are being reached. Rita has a
>>> gift for trouble shooting circumstances and then submitting solutions that
>>> are very reasonable but always open to further discuss. Rita is an asset to
>>> your company.”
>>>
>>> *💫 Andora Alvarez, Los Gatos*: “It is always nice to have an
>>> occasional face to face. Adds dimension to who we are working with. Andora
>>> always has our backs. She is very responsive to our calls and comments. We
>>> appreciate her knowledge and advice. She helps us to understand the Key.
>>> IOHO: Andora is a TRUE Key asset”
>>>
>>> *⭐ Kristal Parris, Toronto:* “Kristal has been attentive, has strong
>>> communication skills and been very helpful in getting me up to speed with
>>> plans & possible changes to my grandmother’s care. Her responsiveness to
>>> emails has been very quick and aligned with prioritization. I understand
>>> not every email is as urgent as another but I feel her organization has
>>> been fantastic so far.”
>>>
>>> *🌟 Jennifer Hitchcock, Los Gatos: *“Have already given Jennifer's
>>> phone number to a friend needing caregiver help!”
>>>
>>> *✨ Jodi Ranses, Sarasota:* “Jodi is such a lifesaver! She has always
>>> been available and gets us what is needed. She is so friendly and pleasant
>>> to deal with. She is a great source of information and is very
>>> professional.”
>>>
>>> *💫 Dominique Jacobs, Montreal: *“We've had an excellent working
>>> relationship. There have been a number of challenging situations and we
>>> have come up with excellent strategies and solutions. Dominique is great!”
>>>
>>> *⭐ Kymberly Moran, Sacramento:* “Kymberly demonstrated a rare passion
>>> and dedication to her work. The time she spent getting to know my mom and
>>> me was greatly appreciated and refreshing in the current environment of
>>> poor work ethic and lack of accountability I have observed at recent
>>> assisted living facilities. I am grateful to have met her and the company
>>> is fortunate to have her.”
>>>
>>> *🌟 Shannon Sorenson, Portland: *“Shannon was thoughtful, easy to talk
>>> to, answered all my questions and brought a feeling of calm reassurance
>>> with her. She has been very helpful and tolerant of all my questions and
>>> insecurities, and always offers reassurance that what I am feeling is
>>> "normal" and that my husband's reactions are expected and that it will all
>>> work out and be fine.”
>>>
>>> *✨ Tina Sawyer, Raleigh: *“Tina really listened to me. Very attentive
>>> and understands the challenges of a caregiver.”
>>>
>>> *💫 Melissa Lancaster, Nashville:* “Melissa is prompt, responsive,
>>> friendly, professional, and easy to work with. She listens and asks
>>> appropriate questions.”
>>>
>>> *⭐ Krista Lalonde, Toronto*: “Krista has been very easy to work with
>>> and has been a wealth of information. She continues to guide us
>>> exceptionally well as we navigate the world of professional caregivers. We
>>> trust that this level of support will continue.”
>>>
>>> *🌟 Shawntel Sousa, Calgary:* “Shawntel as always provided outstanding
>>> service, and rapid response. A top performer who should be recognize for
>>> his on going efforts.”
>>>
>>> *✨ Ama Danesi, Central LA:* “Ama was very professional. She covered all
>>> bases for future services, in detail. Ama was very comforting in making us
>>> feel like we made the right choice. She is definitely an asset to the
>>> company. Even though we receive an account manager, Ama reassured us that
>>> she would be available for any additional assistance.”
>>>
>>> *✨Keep shining, superstars!✨*
>>>
>>>
>>> Bee Scherer
>>>
>>> National Director, Client Experience | TheKey
>>>
>>> Mobile: 425.429.1064
>>> <https://thekey.com>
>>>
>>
>>
>> --
>>
>> *Emily Kraeter*
>> Chief People Officer | *TheKey*
>>
>> [image: TheKey]
>>
>
>
> --
>
> *Scott A. Viscomi, MBA*
>
> Head of Enterprise Partnerships | TheKey
>
> Mobile: 760.622.5056
> https://thekey.com
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>
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>
>
--
*Jessica Thomas *
Sr. Regional Director, Northern California| TheKey
Mobile: 925.639.9290
<http://www.thekey.com>