Re: Fwd: Assistance et Soins à Domicile (Montréal) Inc 785976853 - [#1213560]

Hi Team,

Please see the attached. We populated what we can based on their names in
workday.


Thanks,

On Wed, Oct 22, 2025 at 11:56 AM Gabriel La <it@thekey.com> wrote:

> Apologies for the delay. My team and I are reviewing this now and will
> confirm the line breakdowns.
>
> On Thu, Oct 16, 2025 at 6:55 PM Trish Nguyen <utility_rent@thekey.com>
> wrote:
>
>> Hi Joe/Tim/Gabe
>>
>> The vendor is reaching out to us for payments on these invoices.
>> Please provide the breakdowns per locations when you have a moment for
>> payment processing to avoid further collections/service interruptions.
>>
>> 3040619125 <https://thekey.coupahost.com/invoices/45709>  CAD 1,232.25
>> 3026159733 <https://thekey.coupahost.com/invoices/45707> CAD 1,076.93
>>
>> Location Subsidiary
>> Montreal Home Care Assistance (Montreal) Inc.
>> Vancouver Orofresh Enterprises Inc.
>> Toronto SJD Care Services, Inc.
>> Winnipeg Prairie Senior Care Inc.
>> Calgary 2004437 Alberta Ltd.
>> Oakville Arya Healthy Living Oakville Inc.
>> Waterloo Arya Healthy Living Inc.
>>
>>
>>
>> Thanks,
>> AP Team
>>
>>
>> On Wed, 15 Oct at 10:43 AM , Wesley Yip <wesley.yip@rci.rogers.com>
>> wrote:
>> Hi Timothy,
>>
>> I hope all is well.
>>
>> Any news on the payment?
>>
>> Thanks.
>>
>>
>> From: Timothy Thomas <tt@thekey.com>
>> *Sent:* 19 septembre 2025 19:03
>> *To:* Rogers Business Support <Rogers.BusinessSupport@rci.rogers.com>
>> *Cc:* Wesley Yip <Wesley.Yip@rci.rogers.com>; joey.taylor@thekey.com;
>> utility_rent@thekey.com
>> *Subject:* Re: Fwd: Assistance et Soins à Domicile (Montréal) Inc
>> 785976853 - [#1213560] (Case #10944143)
>>
>> Please hold on this request. We sourced a phone elsewhere given the
>> delay. Thanks.
>>
>> On Fri, Sep 19, 2025 at 6:33 PM Rogers Business Support <
>> rogers.businesssupport@rci.rogers.com> wrote:
>>
>> Hi Trish / Wesley,
>>
>> Good day! Hope all is well.
>>
>> As requested, setup BSS access for account # 785976853 as per below:
>>
>> *An email has been sent to utility_rent@thekey.com
>> <utility_rent@thekey.com>. The new user will need to select Set Password in
>> the body of the email to set their password and access their new profile.*
>> *The email will come from Rogers (notifications@rci.rogers.com
>> <notifications@rci.rogers.com>) and the subject will be Set your Rogers
>> Business password. They will need to look for this email in their inbox, or
>> in their filtered/Spam folders if it is not in their inbox.*
>>
>> Thank you for contacting Rogers Business Support Wireless, have a
>> wonderful day!
>>
>> Kind regards,
>> Shobana N
>> Account Consultant, Enterprise Customer Service Wireless
>> t 1-877-274-3375
>>
>> You may receive a Customer Survey requesting feedback on your experience
>> from this interaction with us. We appreciate your feedback and pride
>> ourselves on your willingness to recommend Rogers.
>>
>> Payments made easy - add a credit card and save it for one time payments
>> or for pre authorized payments
>> New reports for improved bill & device management, including hardware
>> upgrade information
>>
>> Log into your Business Self-Serve account and check out these new
>> features today!
>> https://bssinternal.rogers.com/bizonline/bss-login-menu.do
>>
>>
>>
>> --------------- Original Message ---------------
>> *From:* Wesley Yip [wesley.yip@rci.rogers.com]
>> *Sent:* 9/18/2025 1:43 PM
>> *To:* joey.taylor@thekey.com; utility_rent@thekey.com;
>> rogers.businesssupport@rci.rogers.com
>> *Cc:* tt@thekey.com
>> *Subject:* RE: Fwd: Assistance et Soins à Domicile (Montréal) Inc
>> 785976853 - [#1213560]
>> Hi,
>>
>> Thank you for your reply.
>>
>> I will send an email to our business support team to set up the portal
>> with utility_rent@thekey.com.
>>
>> Here is the EFT info.
>>
>> Please send the remittance to agenad@rci.rogers.com.
>>
>> Thank you.
>>
>> *From:* Trish Nguyen <utility_rent@thekey.com>
>> *Sent:* 18 septembre 2025 13:18
>> *To:* joey.taylor@thekey.com
>> *Cc:* joey.taylor@thekey.com; tt@thekey.com; Wesley Yip <
>> Wesley.Yip@rci.rogers.com>
>> *Subject:* Re: Fwd: Assistance et Soins à Domicile (Montréal) Inc
>> 785976853 - [#1213560]
>>
>> Hi Westley,
>>
>> ?The billing email on this account has been updated but we could not make
>> that change in the portal.
>> Would you be able to help and update the monthly billing notification
>> should be sent to utility_rent@thekey.com?
>>
>> We are working for the payment to go out and they will be sent via ACH.
>> Please confirm the banking details and remittance email address for payment
>> notification.
>>
>> Thanks,
>> AP Team
>>
>>
>>
>>
>> On Wed, 17 Sep at 4:52 PM , JosephTaylor <joey.taylor@thekey.com> wrote:
>> There seems to be an outstanding balance on our Canadian Rogers account.
>> Has this been set up in coupa?
>> ---------- Forwarded message ---------
>> From: *Joey Taylor* <joey.taylor@thekey.com>
>> Date: Wed, Sep 17, 2025 at 4:43?PM
>> Subject: Fwd: Assistance et Soins à Domicile (Montréal) Inc 785976853
>> To: Timothy Thomas <tt@thekey.com>
>>
>> Phishing?
>> ---------- Forwarded message ---------
>> From: *Wesley Yip* <Wesley.Yip@rci.rogers.com>
>> Date: Wed, Sep 17, 2025 at 3:35?PM
>> Subject: Assistance et Soins à Domicile (Montréal) Inc 785976853
>> To: joey.taylor@homecareassistance.com <
>> joey.taylor@homecareassistance.com>
>>
>>
>> Hi,
>>
>> We noticed a past due of 2309.18$ on account 785976853.
>>
>> You could view your invoices through the business portal Online Business
>> Billing and Reporting (rogers.com)
>> <https://bss.rogers.com/bizonline/bss-login-menu.do>
>>
>> Thank you and have a great day.
>>
>>
>> *Wesley Yip*
>> *Rogers For Business*
>> Credit Operations
>> 800 De La Gauchetiere
>> <https://www.google.com/maps/search/800+De+La+Gauchetiere?entry=gmail&source=g>
>> W
>> Montreal QC H5A 1K8
>> 1-800-757-2773 ext. 1218
>> Wesley.yip@rci.rogers.ca
>>
>> [image: Image removed by sender.]
>>
>>
>>
>> ------------------------------
>> Canada's Largest and Most Reliable 5G Network
>>
>> This communication is confidential. We only send and receive email on the
>> basis of the terms set out at https://www.rogers.com/emailnotice
>> <https://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=NEW_GCT&_nfls=true&setLanguage=en&template=emailnotice>
>>
>>
>>
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>>
>> ------------------------------
>>
>>
>> --
>> *Joey Taylor*
>> *Directeur Général/General Manager*
>> 514-907-5065
>> *TheKey.ca*   <https://thekey.ca/>
>> [image: Image removed by sender. TheKey]
>>
>> 1213560:611100
>>
>>
>>
>> ------------------------------
>> Canada's Largest and Most Reliable 5G Network
>>
>> This communication is confidential. We only send and receive email on the
>> basis of the terms set out at https://www.rogers.com/emailnotice
>> <https://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=NEW_GCT&_nfls=true&setLanguage=en&template=emailnotice>
>>
>>
>>
>> Le réseau 5G le plus étendu et le plus fiable au pays
>>
>> Ce message est confidentiel. Notre transmission et réception de courriels
>> se fait strictement suivant les modalités énoncées dans l’avis publié à www.rogers.com/aviscourriel
>>
>> ------------------------------
>>
>>
>>
>>
>>
>> ------------------------------
>> Canada's Largest and Most Reliable 5G Network
>>
>> This communication is confidential. We only send and receive email on the
>> basis of the terms set out at https://www.rogers.com/emailnotice
>> <https://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=NEW_GCT&_nfls=true&setLanguage=en&template=emailnotice>
>>
>>
>>
>> Le réseau 5G le plus étendu et le plus fiable au pays
>>
>> Ce message est confidentiel. Notre transmission et réception de courriels
>> se fait strictement suivant les modalités énoncées dans l’avis publié à www.rogers.com/aviscourriel
>>
>> ------------------------------
>>
>> 1213560:611100
>>
>
>
> --
> Gabriel La
> Head of IT Operations
> it@thekey.com <https://brand.thekey.com/esg/it@thekey.com>
> Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>


-- 
Gabriel La
Head of IT Operations
it@thekey.com <https://brand.thekey.com/esg/it@thekey.com>
Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>