Apologies for the delay. My team and I are reviewing this now and will
confirm the line breakdowns.
On Thu, Oct 16, 2025 at 6:55 PM Trish Nguyen <utility_rent@thekey.com>
wrote:
> Hi Joe/Tim/Gabe
>
> The vendor is reaching out to us for payments on these invoices.
> Please provide the breakdowns per locations when you have a moment for
> payment processing to avoid further collections/service interruptions.
>
> 3040619125 <https://thekey.coupahost.com/invoices/45709> CAD 1,232.25
> 3026159733 <https://thekey.coupahost.com/invoices/45707> CAD 1,076.93
>
> Location Subsidiary
> Montreal Home Care Assistance (Montreal) Inc.
> Vancouver Orofresh Enterprises Inc.
> Toronto SJD Care Services, Inc.
> Winnipeg Prairie Senior Care Inc.
> Calgary 2004437 Alberta Ltd.
> Oakville Arya Healthy Living Oakville Inc.
> Waterloo Arya Healthy Living Inc.
>
>
>
> Thanks,
> AP Team
>
>
> On Wed, 15 Oct at 10:43 AM , Wesley Yip <wesley.yip@rci.rogers.com>
> wrote:
> Hi Timothy,
>
> I hope all is well.
>
> Any news on the payment?
>
> Thanks.
>
>
> From: Timothy Thomas <tt@thekey.com>
> *Sent:* 19 septembre 2025 19:03
> *To:* Rogers Business Support <Rogers.BusinessSupport@rci.rogers.com>
> *Cc:* Wesley Yip <Wesley.Yip@rci.rogers.com>; joey.taylor@thekey.com;
> utility_rent@thekey.com
> *Subject:* Re: Fwd: Assistance et Soins à Domicile (Montréal) Inc
> 785976853 - [#1213560] (Case #10944143)
>
> Please hold on this request. We sourced a phone elsewhere given the delay.
> Thanks.
>
> On Fri, Sep 19, 2025 at 6:33 PM Rogers Business Support <
> rogers.businesssupport@rci.rogers.com> wrote:
>
> Hi Trish / Wesley,
>
> Good day! Hope all is well.
>
> As requested, setup BSS access for account # 785976853 as per below:
>
> *An email has been sent to utility_rent@thekey.com
> <utility_rent@thekey.com>. The new user will need to select Set Password in
> the body of the email to set their password and access their new profile.*
> *The email will come from Rogers (notifications@rci.rogers.com
> <notifications@rci.rogers.com>) and the subject will be Set your Rogers
> Business password. They will need to look for this email in their inbox, or
> in their filtered/Spam folders if it is not in their inbox.*
>
> Thank you for contacting Rogers Business Support Wireless, have a
> wonderful day!
>
> Kind regards,
> Shobana N
> Account Consultant, Enterprise Customer Service Wireless
> t 1-877-274-3375
>
> You may receive a Customer Survey requesting feedback on your experience
> from this interaction with us. We appreciate your feedback and pride
> ourselves on your willingness to recommend Rogers.
>
> Payments made easy - add a credit card and save it for one time payments
> or for pre authorized payments
> New reports for improved bill & device management, including hardware
> upgrade information
>
> Log into your Business Self-Serve account and check out these new features
> today!
> https://bssinternal.rogers.com/bizonline/bss-login-menu.do
>
>
>
> --------------- Original Message ---------------
> *From:* Wesley Yip [wesley.yip@rci.rogers.com]
> *Sent:* 9/18/2025 1:43 PM
> *To:* joey.taylor@thekey.com; utility_rent@thekey.com;
> rogers.businesssupport@rci.rogers.com
> *Cc:* tt@thekey.com
> *Subject:* RE: Fwd: Assistance et Soins à Domicile (Montréal) Inc
> 785976853 - [#1213560]
> Hi,
>
> Thank you for your reply.
>
> I will send an email to our business support team to set up the portal
> with utility_rent@thekey.com.
>
> Here is the EFT info.
>
> Please send the remittance to agenad@rci.rogers.com.
>
> Thank you.
>
> *From:* Trish Nguyen <utility_rent@thekey.com>
> *Sent:* 18 septembre 2025 13:18
> *To:* joey.taylor@thekey.com
> *Cc:* joey.taylor@thekey.com; tt@thekey.com; Wesley Yip <
> Wesley.Yip@rci.rogers.com>
> *Subject:* Re: Fwd: Assistance et Soins à Domicile (Montréal) Inc
> 785976853 - [#1213560]
>
> Hi Westley,
>
> ?The billing email on this account has been updated but we could not make
> that change in the portal.
> Would you be able to help and update the monthly billing notification
> should be sent to utility_rent@thekey.com?
>
> We are working for the payment to go out and they will be sent via ACH.
> Please confirm the banking details and remittance email address for payment
> notification.
>
> Thanks,
> AP Team
>
>
>
>
> On Wed, 17 Sep at 4:52 PM , JosephTaylor <joey.taylor@thekey.com> wrote:
> There seems to be an outstanding balance on our Canadian Rogers account.
> Has this been set up in coupa?
> ---------- Forwarded message ---------
> From: *Joey Taylor* <joey.taylor@thekey.com>
> Date: Wed, Sep 17, 2025 at 4:43?PM
> Subject: Fwd: Assistance et Soins à Domicile (Montréal) Inc 785976853
> To: Timothy Thomas <tt@thekey.com>
>
> Phishing?
> ---------- Forwarded message ---------
> From: *Wesley Yip* <Wesley.Yip@rci.rogers.com>
> Date: Wed, Sep 17, 2025 at 3:35?PM
> Subject: Assistance et Soins à Domicile (Montréal) Inc 785976853
> To: joey.taylor@homecareassistance.com <joey.taylor@homecareassistance.com
> >
>
>
> Hi,
>
> We noticed a past due of 2309.18$ on account 785976853.
>
> You could view your invoices through the business portal Online Business
> Billing and Reporting (rogers.com)
> <https://bss.rogers.com/bizonline/bss-login-menu.do>
>
> Thank you and have a great day.
>
>
> *Wesley Yip*
> *Rogers For Business*
> Credit Operations
> 800 De La Gauchetiere
> <https://www.google.com/maps/search/800+De+La+Gauchetiere?entry=gmail&source=g>
> W
> Montreal QC H5A 1K8
> 1-800-757-2773 ext. 1218
> Wesley.yip@rci.rogers.ca
>
> [image: Image removed by sender.]
>
>
>
> ------------------------------
> Canada's Largest and Most Reliable 5G Network
>
> This communication is confidential. We only send and receive email on the
> basis of the terms set out at https://www.rogers.com/emailnotice
> <https://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=NEW_GCT&_nfls=true&setLanguage=en&template=emailnotice>
>
>
>
> Le réseau 5G le plus étendu et le plus fiable au pays
>
> Ce message est confidentiel. Notre transmission et réception de courriels
> se fait strictement suivant les modalités énoncées dans l’avis publié à www.rogers.com/aviscourriel
>
> ------------------------------
>
>
> --
> *Joey Taylor*
> *Directeur Général/General Manager*
> 514-907-5065
> *TheKey.ca* <https://thekey.ca/>
> [image: Image removed by sender. TheKey]
>
> 1213560:611100
>
>
>
> ------------------------------
> Canada's Largest and Most Reliable 5G Network
>
> This communication is confidential. We only send and receive email on the
> basis of the terms set out at https://www.rogers.com/emailnotice
> <https://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=NEW_GCT&_nfls=true&setLanguage=en&template=emailnotice>
>
>
>
> Le réseau 5G le plus étendu et le plus fiable au pays
>
> Ce message est confidentiel. Notre transmission et réception de courriels
> se fait strictement suivant les modalités énoncées dans l’avis publié à www.rogers.com/aviscourriel
>
> ------------------------------
>
>
>
>
>
> ------------------------------
> Canada's Largest and Most Reliable 5G Network
>
> This communication is confidential. We only send and receive email on the
> basis of the terms set out at https://www.rogers.com/emailnotice
> <https://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=NEW_GCT&_nfls=true&setLanguage=en&template=emailnotice>
>
>
>
> Le réseau 5G le plus étendu et le plus fiable au pays
>
> Ce message est confidentiel. Notre transmission et réception de courriels
> se fait strictement suivant les modalités énoncées dans l’avis publié à www.rogers.com/aviscourriel
>
> ------------------------------
>
> 1213560:611100
>
--
Gabriel La
Head of IT Operations
it@thekey.com <https://brand.thekey.com/esg/it@thekey.com>
Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>