Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA Licence Application - Request for Additional Information

Hi Seth,

Has this been paid?.

Sean

On Sat, Jan 31, 2026 at 3:10 PM Seth Poindexter <seth.poindexter@thekey.com>
wrote:

> The balance due will be remitted next week.
>
> On Sat, Jan 31, 2026, 11:57 AM Seth Poindexter <seth.poindexter@thekey.com>
> wrote:
>
>> We will need to confirm with KPMG. Yesterday they provided the balance
>> for Arya Healthy Living Inc and we are in compliance with only our current
>> GST payable due 1/31.
>>
>>
>> On Sat, Jan 31, 2026, 11:47 AM Sean Cygan <scygan@thekey.com> wrote:
>>
>>> Hi Michael and Seth
>>>
>>> The attached TCV letter that Tim gave me shows that we still owe a
>>> balance of 17K which means we are not compliant since we owe money.   We
>>> need the balance paid off *ASAP*.
>>>
>>> Thanks
>>>
>>> On Mon, Jan 19, 2026 at 12:22 PM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> Thank you for your help.
>>>>
>>>> On Mon, Jan 19, 2026 at 2:15 PM Dylan Hodson <dylan.hodson@thekey.com>
>>>> wrote:
>>>>
>>>>> Hi Tim,
>>>>>
>>>>> I have escalated it to both the VP of our relationship team as well as
>>>>> the individual responsible for all of our Letters of Credit.
>>>>>
>>>>> I agree that this is taking much longer than it should. The delay is
>>>>> attributable to this being a new entity that had to by identified by the
>>>>> bank, having to establish new signer authorities with the bank for that
>>>>> entity, and this occurring over several holidays where the bank has been
>>>>> closed or in a "blackout" period where things slow down substantially.
>>>>>
>>>>> I will continue to escalate with calls and emails to get this
>>>>> completed and as soon as I have the letter we will send it over.
>>>>>
>>>>> Thank you,
>>>>> Dylan
>>>>>
>>>>> On Mon, Jan 19, 2026 at 10:56 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>>
>>>>>> Hi Dylan,
>>>>>>
>>>>>> We're at the point of potentially losing our permit. Given our size,
>>>>>> I imagine we are a decent client of JPM. Are you able to escalate this
>>>>>> request? It's been 2 months now and it's no longer acceptable for us to
>>>>>> wait.
>>>>>>
>>>>>> Thanks
>>>>>> Tim
>>>>>>
>>>>>> On Mon, Jan 19, 2026 at 1:31 PM Dylan Hodson <dylan.hodson@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Sean,
>>>>>>>
>>>>>>> Yes, I've still been asking the bank for updates nearly every day.
>>>>>>> The last update I had was on Thursday of last week but I followed up with
>>>>>>> them this morning and am requesting it ASAP.
>>>>>>>
>>>>>>> Thank you,
>>>>>>> Dylan
>>>>>>>
>>>>>>> On Mon, Jan 19, 2026 at 9:18 AM Sean Cygan <scygan@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Dylan,
>>>>>>>>
>>>>>>>> Has the bank sent you the letter yet?   If not, can you push them
>>>>>>>> to have it done ASAP?
>>>>>>>>
>>>>>>>> Sean
>>>>>>>>
>>>>>>>> On Fri, Jan 9, 2026 at 12:44 PM Dylan Hodson <
>>>>>>>> dylan.hodson@thekey.com> wrote:
>>>>>>>>
>>>>>>>>> Hello,
>>>>>>>>>
>>>>>>>>> The bank reached out for an additional request as well as a second
>>>>>>>>> form of ID for a signer, both of which have been provided.
>>>>>>>>>
>>>>>>>>> They are still indicating they are working as quickly as they can,
>>>>>>>>> but that is the last update I have, as of this morning.
>>>>>>>>>
>>>>>>>>> Thank you,
>>>>>>>>> Dylan
>>>>>>>>>
>>>>>>>>> *Dylan Hodson*
>>>>>>>>>
>>>>>>>>> Manager, Treasury | TheKey
>>>>>>>>>
>>>>>>>>> Mobile: 620.842.2991
>>>>>>>>>
>>>>>>>>> <http://www.thekey.com>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, Jan 9, 2026 at 2:42 PM Sean Cygan <scygan@thekey.com>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Dylan
>>>>>>>>>>
>>>>>>>>>> Did you have a chance to read the email??
>>>>>>>>>>
>>>>>>>>>> Sean
>>>>>>>>>>
>>>>>>>>>> On Fri, Jan 9, 2026 at 7:52 AM Sean Cygan <scygan@thekey.com>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Dylan,
>>>>>>>>>>>
>>>>>>>>>>> We received the following email regarding the credit letter.
>>>>>>>>>>>
>>>>>>>>>>> Sean
>>>>>>>>>>>
>>>>>>>>>>> ---------- Forwarded message ---------
>>>>>>>>>>> From: Dragan, Katia (MLITSD) <Katia.Dragan@ontario.ca>
>>>>>>>>>>> Date: Fri, Jan 9, 2026 at 5:37 AM
>>>>>>>>>>> Subject: Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD
>>>>>>>>>>> THA Licence Application - Request for Additional Information
>>>>>>>>>>> To: Sean Cygan <scygan@thekey.com>
>>>>>>>>>>> Cc: compliance@thekey.com <compliance@thekey.com>, tt@thekey.com
>>>>>>>>>>> <tt@thekey.com>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hello,
>>>>>>>>>>>
>>>>>>>>>>> I am writing for an update on your letter of credit.
>>>>>>>>>>>
>>>>>>>>>>> Thank you,
>>>>>>>>>>>
>>>>>>>>>>> *Katia Dragan*
>>>>>>>>>>>
>>>>>>>>>>> Bilingual Licensing Review Assessor |  Temporary Help Agency &
>>>>>>>>>>> Recruiter Licensing Unit
>>>>>>>>>>>
>>>>>>>>>>> Ministry of Labour, Immigration, Training & Skills Development
>>>>>>>>>>> |  Ontario Public Service
>>>>>>>>>>>
>>>>>>>>>>> *katia.dragan@ontario.ca <katia.dragan@ontario.ca>*
>>>>>>>>>>>
>>>>>>>>>>> *Taking pride in strengthening Ontario, its places and its
>>>>>>>>>>> people*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Katia Dragan*
>>>>>>>>>>>
>>>>>>>>>>> Évaluatrice bilingue des demandes de permis  |  Permis d’agence
>>>>>>>>>>> de placement et de recruteur
>>>>>>>>>>>
>>>>>>>>>>> Ministère du Travail, de l’Immigration, de la Formation et du
>>>>>>>>>>> Développement des compétences |  Fonction publique de l’Ontario
>>>>>>>>>>>
>>>>>>>>>>> *katia.dragan@ontario.ca <katia.dragan@ontario.ca>*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Fiers de renforcer l'Ontario, ses lieux et sa population*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> ------------------------------
>>>>>>>>>>> *From:* Dragan, Katia (MLITSD) <Katia.Dragan@ontario.ca>
>>>>>>>>>>> *Sent:* Thursday, December 18, 2025 9:47 AM
>>>>>>>>>>> *To:* Sean Cygan <scygan@thekey.com>
>>>>>>>>>>> *Cc:* compliance@thekey.com <compliance@thekey.com>;
>>>>>>>>>>> tt@thekey.com <tt@thekey.com>
>>>>>>>>>>> *Subject:* Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. -
>>>>>>>>>>> MLITSD THA Licence Application - Request for Additional Information
>>>>>>>>>>>
>>>>>>>>>>> Hello Sean,
>>>>>>>>>>>
>>>>>>>>>>> Thank you for this update.
>>>>>>>>>>>
>>>>>>>>>>> I will reach out on January 9th for an update if I do not hear
>>>>>>>>>>> from you before then.
>>>>>>>>>>>
>>>>>>>>>>> Warm regards,
>>>>>>>>>>>
>>>>>>>>>>> *Katia Dragan*
>>>>>>>>>>>
>>>>>>>>>>> Bilingual Licensing Review Assessor |  Temporary Help Agency &
>>>>>>>>>>> Recruiter Licensing Unit
>>>>>>>>>>>
>>>>>>>>>>> Ministry of Labour, Immigration, Training & Skills Development
>>>>>>>>>>> |  Ontario Public Service
>>>>>>>>>>>
>>>>>>>>>>> *katia.dragan@ontario.ca <katia.dragan@ontario.ca>*
>>>>>>>>>>>
>>>>>>>>>>> *Taking pride in strengthening Ontario, its places and its
>>>>>>>>>>> people*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Katia Dragan*
>>>>>>>>>>>
>>>>>>>>>>> Évaluatrice bilingue des demandes de permis  |  Permis d’agence
>>>>>>>>>>> de placement et de recruteur
>>>>>>>>>>>
>>>>>>>>>>> Ministère du Travail, de l’Immigration, de la Formation et du
>>>>>>>>>>> Développement des compétences |  Fonction publique de l’Ontario
>>>>>>>>>>>
>>>>>>>>>>> *katia.dragan@ontario.ca <katia.dragan@ontario.ca>*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Fiers de renforcer l'Ontario, ses lieux et sa population*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> ------------------------------
>>>>>>>>>>> *From:* Sean Cygan <scygan@thekey.com>
>>>>>>>>>>> *Sent:* Wednesday, December 17, 2025 5:50 PM
>>>>>>>>>>> *To:* Dragan, Katia (MLITSD) <Katia.Dragan@ontario.ca>
>>>>>>>>>>> *Cc:* compliance@thekey.com <compliance@thekey.com>;
>>>>>>>>>>> tt@thekey.com <tt@thekey.com>
>>>>>>>>>>> *Subject:* Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. -
>>>>>>>>>>> MLITSD THA Licence Application - Request for Additional Information
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *CAUTION -- EXTERNAL E-MAIL - Do not click links or open
>>>>>>>>>>> attachments unless you recognize the sender.*
>>>>>>>>>>>
>>>>>>>>>>> Dear Ms. Dragan,
>>>>>>>>>>>
>>>>>>>>>>> I am writing to update you on the Know Your Customer (KYC)
>>>>>>>>>>> process for Arya Healthy Living Inc.
>>>>>>>>>>>
>>>>>>>>>>> Our bank has indicated that the process is almost complete. Once
>>>>>>>>>>> we receive the final confirmation letter, I will send it over to you as
>>>>>>>>>>> soon as possible.  Will this delay in receiving the letter cause any issues
>>>>>>>>>>> with our application?
>>>>>>>>>>>
>>>>>>>>>>> Thank you for your understanding. Please let me know if you have
>>>>>>>>>>> any questions or concerns regarding the KYC process for Arya Healthy Living
>>>>>>>>>>> Inc.
>>>>>>>>>>>
>>>>>>>>>>> Sean
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Nov 17, 2025 at 10:47 AM Dragan, Katia (MLITSD) <
>>>>>>>>>>> Katia.Dragan@ontario.ca> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hello,
>>>>>>>>>>>
>>>>>>>>>>> Thank you your message.
>>>>>>>>>>>
>>>>>>>>>>> I will touch based with you regarding the amendment on December
>>>>>>>>>>> 17th, 2025.
>>>>>>>>>>>
>>>>>>>>>>> We can see from there if additional time is required.
>>>>>>>>>>>
>>>>>>>>>>> Warm regards,
>>>>>>>>>>>
>>>>>>>>>>> *Katia Dragan*
>>>>>>>>>>>
>>>>>>>>>>> Bilingual Licensing Review Assessor |  Temporary Help Agency &
>>>>>>>>>>> Recruiter Licensing Unit
>>>>>>>>>>>
>>>>>>>>>>> Ministry of Labour, Immigration, Training & Skills Development
>>>>>>>>>>> |  Ontario Public Service
>>>>>>>>>>>
>>>>>>>>>>> *katia.dragan@ontario.ca <katia.dragan@ontario.ca>*
>>>>>>>>>>>
>>>>>>>>>>> *Taking pride in strengthening Ontario, its places and its
>>>>>>>>>>> people*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Katia Dragan*
>>>>>>>>>>>
>>>>>>>>>>> Évaluatrice bilingue des demandes de permis  |  Permis d’agence
>>>>>>>>>>> de placement et de recruteur
>>>>>>>>>>>
>>>>>>>>>>> Ministère du Travail, de l’Immigration, de la Formation et du
>>>>>>>>>>> Développement des compétences |  Fonction publique de l’Ontario
>>>>>>>>>>>
>>>>>>>>>>> katia.dragan@ontario.ca
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Fiers de renforcer l'Ontario, ses lieux et sa population*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> ------------------------------
>>>>>>>>>>> *From:* Sean Cygan <scygan@thekey.com>
>>>>>>>>>>> *Sent:* Monday, November 17, 2025 1:14 PM
>>>>>>>>>>> *To:* Dragan, Katia (MLITSD) <Katia.Dragan@ontario.ca>
>>>>>>>>>>> *Cc:* compliance@thekey.com <compliance@thekey.com>;
>>>>>>>>>>> tt@thekey.com <tt@thekey.com>
>>>>>>>>>>> *Subject:* Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. -
>>>>>>>>>>> MLITSD THA Licence Application - Request for Additional Information
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *CAUTION -- EXTERNAL E-MAIL - Do not click links or open
>>>>>>>>>>> attachments unless you recognize the sender.*
>>>>>>>>>>> Dear Ms. Dragan,
>>>>>>>>>>>
>>>>>>>>>>> Thank you for your prompt response regarding the Irrevocable
>>>>>>>>>>> Letter of Credit (ILOC) amendment.
>>>>>>>>>>>
>>>>>>>>>>> We understand and acknowledge the Ministry's position, as
>>>>>>>>>>> confirmed by your Legal Services Branch, that the letter must be amended
>>>>>>>>>>> according to the security requirements set out by the Employment Standards
>>>>>>>>>>> Act, 2000.
>>>>>>>>>>>
>>>>>>>>>>> As we mentioned in our previous email on November 13th, making
>>>>>>>>>>> the required amendment typically takes 4–6 weeks to complete.
>>>>>>>>>>>
>>>>>>>>>>> We are proceeding with initiating the KYC process for Arya
>>>>>>>>>>> Healthy Living Inc. to allow the bank to issue an amended ILOC fully in the
>>>>>>>>>>> name of the company.
>>>>>>>>>>>
>>>>>>>>>>> Given the necessary timeline, can you please confirm that this
>>>>>>>>>>> delay will be acceptable?
>>>>>>>>>>>
>>>>>>>>>>> Please let me know if you have any questions or concerns.
>>>>>>>>>>>
>>>>>>>>>>> Kind regards,
>>>>>>>>>>> Sean
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Nov 17, 2025 at 6:50 AM Dragan, Katia (MLITSD) <
>>>>>>>>>>> Katia.Dragan@ontario.ca> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hello,
>>>>>>>>>>>
>>>>>>>>>>> Thank you for your response.
>>>>>>>>>>>
>>>>>>>>>>> We have discussed your situation with our Legal Services Branch.
>>>>>>>>>>>
>>>>>>>>>>> Unfortunately, under the security requirements as set out by the *Employment
>>>>>>>>>>> Standards Act, 2000*, the letter must be amended.
>>>>>>>>>>>
>>>>>>>>>>> Alternatively, the current letter can be cancelled, and you can
>>>>>>>>>>> choose to pursue a surety bond
>>>>>>>>>>> <https://www.ontario.ca/page/licensing-temporary-help-agencies-and-recruiters#section-4>.
>>>>>>>>>>> It is entirely up to your preference, but surety bonds generally have a
>>>>>>>>>>> faster turnaround when compared to the letters of credit.
>>>>>>>>>>>
>>>>>>>>>>> Thank you for your understanding,
>>>>>>>>>>>
>>>>>>>>>>> *Katia Dragan*
>>>>>>>>>>>
>>>>>>>>>>> Bilingual Licensing Review Assessor |  Temporary Help Agency &
>>>>>>>>>>> Recruiter Licensing Unit
>>>>>>>>>>>
>>>>>>>>>>> Ministry of Labour, Immigration, Training & Skills Development
>>>>>>>>>>> |  Ontario Public Service
>>>>>>>>>>>
>>>>>>>>>>> *katia.dragan@ontario.ca <katia.dragan@ontario.ca>*
>>>>>>>>>>>
>>>>>>>>>>> *Taking pride in strengthening Ontario, its places and its
>>>>>>>>>>> people*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Katia Dragan*
>>>>>>>>>>>
>>>>>>>>>>> Évaluatrice bilingue des demandes de permis  |  Permis d’agence
>>>>>>>>>>> de placement et de recruteur
>>>>>>>>>>>
>>>>>>>>>>> Ministère du Travail, de l’Immigration, de la Formation et du
>>>>>>>>>>> Développement des compétences |  Fonction publique de l’Ontario
>>>>>>>>>>>
>>>>>>>>>>> katia.dragan@ontario.ca
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Fiers de renforcer l'Ontario, ses lieux et sa population*
>>>>>>>>>>> ------------------------------
>>>>>>>>>>> *From:* Sean Cygan <scygan@thekey.com>
>>>>>>>>>>> *Sent:* Friday, November 14, 2025 10:58 AM
>>>>>>>>>>> *To:* Dragan, Katia (MLITSD) <Katia.Dragan@ontario.ca>
>>>>>>>>>>> *Cc:* compliance@thekey.com <compliance@thekey.com>;
>>>>>>>>>>> tt@thekey.com <tt@thekey.com>
>>>>>>>>>>> *Subject:* Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. -
>>>>>>>>>>> MLITSD THA Licence Application - Request for Additional Information
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *CAUTION -- EXTERNAL E-MAIL - Do not click links or open
>>>>>>>>>>> attachments unless you recognize the sender.*
>>>>>>>>>>>
>>>>>>>>>>> Dear Ms. Dragan
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Attached you will find the completed Temporary Help Agency
>>>>>>>>>>> Additional Information Form.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> The legal name of the entity is Arya Healthy Living Inc. There
>>>>>>>>>>> are two registered business names (DBAs) for this entity: TheKey and Home
>>>>>>>>>>> Care Assistance Waterloo. Documentation for both registrations is attached.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please note that Melissa Reyes has been removed from the Ontario
>>>>>>>>>>> Business Registry and Chris Gerard has been added. The supporting
>>>>>>>>>>> documentation for this change is also attached.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please let me know if you have any questions.
>>>>>>>>>>>
>>>>>>>>>>> Kind regards,
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Nov 13, 2025 at 4:41 PM Sean Cygan <scygan@thekey.com>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Dear Ms. Dragon,
>>>>>>>>>>>
>>>>>>>>>>> Thank you for your email and for identifying the amendment
>>>>>>>>>>> required to the Irrevocable Letter of Credit (ILOC) associated with our
>>>>>>>>>>> application for Arya Healthy Living Inc.
>>>>>>>>>>>
>>>>>>>>>>> We have reviewed your feedback with our issuing bank, JPMorgan
>>>>>>>>>>> Chase Bank, N.A. (Toronto Branch). The bank has indicated that removing the
>>>>>>>>>>> reference to “HCA Home Care Assistance Canada Inc.” would require Arya
>>>>>>>>>>> Healthy Living Inc. to undergo a full Know-Your-Client (KYC) process, which
>>>>>>>>>>> typically takes 4–6 weeks to complete and would substantially delay the
>>>>>>>>>>> licensing process.
>>>>>>>>>>>
>>>>>>>>>>> To expedite resolution while ensuring the security remains fully
>>>>>>>>>>> enforceable for the benefit of the Ministry, the bank has proposed
>>>>>>>>>>> retaining the current language in the first paragraph of the ILOC, which
>>>>>>>>>>> reads as follows:
>>>>>>>>>>>
>>>>>>>>>>> “FOR THE ACCOUNT HCA HOME CARE ASSISTANCE CANADA INC., 1100-1055
>>>>>>>>>>> West Georgia Street, Vancouver, British Columbia, V6E 3P3
>>>>>>>>>>> <https://www.google.com/maps/search/1055+West+Georgia+Street,+Vancouver,+British+Columbia,+V6E+3P3?entry=gmail&source=g>
>>>>>>>>>>> FOR AND ON BEHALF OF ARYA HEALTHY LIVING INC., 375 University
>>>>>>>>>>> Avenue East, Unit 104, Waterloo, Ontario, N2K 3M7
>>>>>>>>>>> <https://www.google.com/maps/search/375+University+Avenue+East,%0D%0A+Unit+104,+Waterloo,+Ontario,+N2K+3M7?entry=gmail&source=g>
>>>>>>>>>>> (the ‘Customer’)…”
>>>>>>>>>>>
>>>>>>>>>>> The bank has confirmed that this structure does *not* change
>>>>>>>>>>> the legal or financial obligations under the Letter of Credit and that the
>>>>>>>>>>> Ministry remains the direct beneficiary with the same right to draw on the
>>>>>>>>>>> full CAD $25,000 amount. The wording simply reflects the administrative
>>>>>>>>>>> banking arrangement under which Arya Healthy Living Inc. operates its
>>>>>>>>>>> financial accounts through its parent company.
>>>>>>>>>>>
>>>>>>>>>>> We would like to confirm whether the Ministry can accept this
>>>>>>>>>>> alternate wording, given that:
>>>>>>>>>>>
>>>>>>>>>>>    -
>>>>>>>>>>>
>>>>>>>>>>>    The ILOC remains irrevocable, unconditional, and payable on
>>>>>>>>>>>    demand to the Ministry.
>>>>>>>>>>>    -
>>>>>>>>>>>
>>>>>>>>>>>    The amount, beneficiary, and enforceability are unchanged.
>>>>>>>>>>>    -
>>>>>>>>>>>
>>>>>>>>>>>    The inclusion of “for and on behalf of Arya Healthy Living
>>>>>>>>>>>    Inc.” clearly identifies the applicant entity as the obligor.
>>>>>>>>>>>
>>>>>>>>>>> If this wording cannot be accepted, we will proceed with
>>>>>>>>>>> initiating the KYC process for Arya Healthy Living Inc. to allow the bank
>>>>>>>>>>> to issue an amended ILOC fully in its name; however, we would appreciate
>>>>>>>>>>> confirmation to avoid unnecessary delays if the current structure is
>>>>>>>>>>> permissible.
>>>>>>>>>>>
>>>>>>>>>>> Please let us know whether this version of the ILOC will satisfy
>>>>>>>>>>> the Ministry’s security requirements or if a new ILOC must be issued.
>>>>>>>>>>>
>>>>>>>>>>> Thank you for your time and consideration.
>>>>>>>>>>>
>>>>>>>>>>> Kind regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Nov 6, 2025 at 8:28 AM Sean Cygan <scygan@thekey.com>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Katia,
>>>>>>>>>>>
>>>>>>>>>>> Yes we have received the email and we are working on the request.
>>>>>>>>>>>
>>>>>>>>>>> Sean
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Nov 6, 2025 at 5:52 AM 'Dragan, Katia (MLITSD)' via
>>>>>>>>>>> Compliance <compliance@thekey.com> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hello,
>>>>>>>>>>>
>>>>>>>>>>> I am just writing to ask that you confirm having received this
>>>>>>>>>>> email.
>>>>>>>>>>>
>>>>>>>>>>> Thank you,
>>>>>>>>>>>
>>>>>>>>>>> *Katia Dragan*
>>>>>>>>>>>
>>>>>>>>>>> Bilingual Licensing Review Assessor |  Temporary Help Agency &
>>>>>>>>>>> Recruiter Licensing Unit
>>>>>>>>>>>
>>>>>>>>>>> Ministry of Labour, Immigration, Training & Skills Development
>>>>>>>>>>> |  Ontario Public Service
>>>>>>>>>>>
>>>>>>>>>>> *katia.dragan@ontario.ca <katia.dragan@ontario.ca>*
>>>>>>>>>>>
>>>>>>>>>>> *Taking pride in strengthening Ontario, its places and its
>>>>>>>>>>> people*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Katia Dragan*
>>>>>>>>>>>
>>>>>>>>>>> Évaluatrice bilingue des demandes de permis  |  Permis d’agence
>>>>>>>>>>> de placement et de recruteur
>>>>>>>>>>>
>>>>>>>>>>> Ministère du Travail, de l’Immigration, de la Formation et du
>>>>>>>>>>> Développement des compétences |  Fonction publique de l’Ontario
>>>>>>>>>>>
>>>>>>>>>>> katia.dragan@ontario.ca
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Fiers de renforcer l'Ontario, ses lieux et sa population*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> ------------------------------
>>>>>>>>>>> *From:* Katia Dragan <katia.dragan@ontario.ca>
>>>>>>>>>>> *Sent:* Thursday, October 30, 2025 8:46 AM
>>>>>>>>>>> *To:* compliance@thekey.com <compliance@thekey.com>;
>>>>>>>>>>> tt@thekey.com <tt@thekey.com>
>>>>>>>>>>> *Subject:* BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD
>>>>>>>>>>> THA Licence Application - Request for Additional Information
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> 10/30/2025
>>>>>>>>>>>
>>>>>>>>>>> ARYA HEALTHY LIVING INC.
>>>>>>>>>>> unit 104-375 University Avenue East
>>>>>>>>>>> <https://www.google.com/maps/search/375+University+Avenue+East+%0D%0AWaterloo,+ON+N2K+3M7+%0D%0ACanada?entry=gmail&source=g>
>>>>>>>>>>> Waterloo, ON N2K 3M7
>>>>>>>>>>> <https://www.google.com/maps/search/375+University+Avenue+East+%0D%0AWaterloo,+ON+N2K+3M7+%0D%0ACanada?entry=gmail&source=g>
>>>>>>>>>>> Canada
>>>>>>>>>>> <https://www.google.com/maps/search/375+University+Avenue+East+%0D%0AWaterloo,+ON+N2K+3M7+%0D%0ACanada?entry=gmail&source=g>
>>>>>>>>>>>
>>>>>>>>>>> *By Email compliance@thekey.com <compliance@thekey.com>;
>>>>>>>>>>> tt@thekey.com <tt@thekey.com>*
>>>>>>>>>>>
>>>>>>>>>>> *Re: Application ID BLA-0000002955, ARYA HEALTHY LIVING INC.*
>>>>>>>>>>>
>>>>>>>>>>> This is in regards to the above-noted application under the
>>>>>>>>>>> Employment Standards Act, 2000 for a licence to operate as a temporary help
>>>>>>>>>>> agency.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *We require the following additional information:*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Irrevocable Letter of Credit*
>>>>>>>>>>> I have reviewed the security provided in connection with your
>>>>>>>>>>> application. The ILOC requires an amendment.
>>>>>>>>>>>
>>>>>>>>>>> *The first paragraph of your ILOC states: *
>>>>>>>>>>>
>>>>>>>>>>>    - WE, JPMORGAN CHASE BANK, N.A., TORONTO BRANCH, ATTN:
>>>>>>>>>>>    STANDBY LETTER OF CREDIT UNIT, SUITE 4500, TD BANK TOWER, 66
>>>>>>>>>>>    WELLINGTON STREET WEST, TORONTO, ONTARIO M5K
>>>>>>>>>>>    <https://www.google.com/maps/search/66+WELLINGTON+STREET+WEST,+TORONTO,+ONTARIO+M5K?entry=gmail&source=g>
>>>>>>>>>>>    1 E7, CANADA (EITHER "WE" OR THE "BANK") HEREBY ISSUE TO AND IN YOUR FAVOUR
>>>>>>>>>>>    OUR IRREVOCABLE STANDBY LETTER OF CREDIT* FOR THE ACCOUNT
>>>>>>>>>>>    HCA HOME CARE ASSISTANCE CANADA INC., 1100 - 1055 WEST GEORGIA STREET,
>>>>>>>>>>>    VANCOUVER, BRITISH COLUMBIA, V6E 3P3
>>>>>>>>>>>    <https://www.google.com/maps/search/1055+WEST+GEORGIA+STREET,+VANCOUVER,+BRITISH+COLUMBIA,+V6E+3P3?entry=gmail&source=g>
>>>>>>>>>>>    FOR AND ON BEHALF OF ARYA HEALTHY LIVING INC. *375
>>>>>>>>>>>    UNIVERSITY AVENUE EAST, UNIT 104, WATERLOO, ONTARIO, N2K 3M7
>>>>>>>>>>>    <https://www.google.com/maps/search/375+UNIVERSITY+AVENUE+EAST,+UNIT+104,+WATERLOO,+ONTARIO,+N2K+3M7?entry=gmail&source=g> (THE
>>>>>>>>>>>    "CUSTOMER") FOR AN AMOUNT NOT TO EXCEED CAD 25,000.00 (CANADIAN TWENTY-FIVE
>>>>>>>>>>>    THOUSAND AND 00/100 DOLLARS) IN LAWFUL MONEY OF CANADA.
>>>>>>>>>>>
>>>>>>>>>>> *Per the ministry template
>>>>>>>>>>> <https://u46563450.ct.sendgrid.net/ls/click?upn=u001.zQSaZ-2FKAhVS1v07ioc6WKo-2BeJwv3PapSvlpyFiirF0SmcAj8qNdh6ri-2BEP3XfvDYpNsSVYfr9V2wrAcaoYMHQg-3D-3Dwdzh_utKfyxUK-2BPqBvpA03OySq6-2FcQjwhnl0pJ0NKpESjjbJ1oGQgX4zJBjHlTK-2BJCQ0ev0Zsr3I4-2BNuKbmrni8kyVUKRa2OUG9mqvE6UBMQCQlwqjHWQIrzcEqrpBxEQlrf0WHwDrDckz94nXocICm2nvfzH-2B659NGPckOeLiruGPkmDynRy0ZiClZGw7YPr1BloEIceZlGO-2FVKQ8B5-2B4x3p5g-3D-3D>,
>>>>>>>>>>> the first paragraph must be replaced with the following:*
>>>>>>>>>>>
>>>>>>>>>>>    - WE, JPMORGAN CHASE BANK, N.A., TORONTO BRANCH, ATTN:
>>>>>>>>>>>    STANDBY LETTER OF CREDIT UNIT, SUITE 4500, TD BANK TOWER, 66
>>>>>>>>>>>    WELLINGTON STREET WEST, TORONTO, ONTARIO M5K
>>>>>>>>>>>    <https://www.google.com/maps/search/66+WELLINGTON+STREET+WEST,+TORONTO,+ONTARIO+M5K?entry=gmail&source=g>
>>>>>>>>>>>    1 E7, CANADA (EITHER "WE" OR THE "BANK") HEREBY ISSUE TO AND IN YOUR FAVOUR
>>>>>>>>>>>    OUR IRREVOCABLE STANDBY LETTER OF CREDIT* FOR THE ACCOUNT OF
>>>>>>>>>>>    ARYA HEALTHY LIVING INC.* 375 UNIVERSITY AVENUE EAST, UNIT
>>>>>>>>>>>    104, WATERLOO, ONTARIO, N2K 3M7
>>>>>>>>>>>    <https://www.google.com/maps/search/375+UNIVERSITY+AVENUE+EAST,+UNIT+104,+WATERLOO,+ONTARIO,+N2K+3M7?entry=gmail&source=g> (THE
>>>>>>>>>>>    "CUSTOMER") FOR AN AMOUNT NOT TO EXCEED CAD 25,000.00 (CANADIAN TWENTY-FIVE
>>>>>>>>>>>    THOUSAND AND 00/100 DOLLARS) IN LAWFUL MONEY OF CANADA.
>>>>>>>>>>>
>>>>>>>>>>> In other words, the security must be issued to the account of
>>>>>>>>>>> the applicant business. We cannot accept a security issued to the account
>>>>>>>>>>> of another business on behalf of the applicant.
>>>>>>>>>>>
>>>>>>>>>>> Kindly ask the bank to issue an amendment to resolve this issue.
>>>>>>>>>>>
>>>>>>>>>>> If this is not possible, you may wish to look into a new ILOC,
>>>>>>>>>>> or a surety bond, in order to meet the security requirement.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Tax Compliance Verification (TCV)*
>>>>>>>>>>>
>>>>>>>>>>> I have completed a TCV check using the Ministry of Finance's
>>>>>>>>>>> (MoF) online portal. *The TCV check we conducted for
>>>>>>>>>>> 23-019689-TCV has returned a result of: Non-compliant. *
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> In my previous experience, this generally occurs because the
>>>>>>>>>>> applicant has not entered the TCV portal
>>>>>>>>>>> <https://u46563450.ct.sendgrid.net/ls/click?upn=u001.zQSaZ-2FKAhVS1v07ioc6WKuR8JhXXad2gTwsFXjpdAA-2BUQs-2BaT9Ilng2p99i4RAdFgEYDWl1LU-2BWY3nsZn-2FqrE-2B6qwS4ZCk1rR6sULMGhffkSCVfj2CgFOV1eVLH1i14UzqVFimGF-2FPp-2BPUq6Z2w-2BstxzctuUcvTeLYYFzmYqfwdfdyJdohCLODWX5Hq61cy4tTVWA5jcoWIWl0nCJqBdgFbVreQMEQrik4mWozaPa6SszmL-2B7all-2FO2B-2FWRE-2FG2BwlIAfCwj758-2Bq52viUFErCfelMIwOOioeH-2Ba1jbHh9NCyL-2BRKtRo3cVaP5LHBER1Pa7-2FGUdoAqZoMa6vaK5519IuNsRlmM1kn-2Baj3rZOw0GbYFeHXRzDUlxzSxclbRLd2FXGpUZiOOEVD96C6kQxpasTh-2FEpiwGHShgVlqU1aDPvyGjvWLIbwQ5bEwe7ZCp9ALU-2FZ7WyaQ6SGDjJGN7ZPf8Nw-2FmXliis05LrD-2Fc9rXl9o1-2F39pAAjyIrhRiJh01UrM0Y0NTcfZSAY6lGMemNLcEsWqvwtuaTthoGkcsS1N5BVvILmiIwKFRPBRzn3P9hIa5U_utKfyxUK-2BPqBvpA03OySq6-2FcQjwhnl0pJ0NKpESjjbJ1oGQgX4zJBjHlTK-2BJCQ0ev0Zsr3I4-2BNuKbmrni8kyVSj4Mwy-2FSeUuCxAerVKQukCFoIUV-2BJhlCKnMSyV84AxnVU0ghJ4MtX5bbWIHQ1j4K13CY-2Fb2EwBxd2X5iRZ3r2QJCNVQMTt480GLjVHDRJfw5q5DlVF6mT5AtxWv1HpdNQ-3D-3D> to
>>>>>>>>>>> upload *an up-to-date Filling and Balance Confirmation (FBC)
>>>>>>>>>>> letter from the CRA* showing that the legal entity is *up to
>>>>>>>>>>> date on filing their returns and do not have any balances owed*.
>>>>>>>>>>> However, the Ministry of Finance and the CRA are the ultimate authorities
>>>>>>>>>>> on this matter.
>>>>>>>>>>>
>>>>>>>>>>> More information regarding the TCV process can be found *here
>>>>>>>>>>> <https://u46563450.ct.sendgrid.net/ls/click?upn=u001.zQSaZ-2FKAhVS1v07ioc6WKuR8JhXXad2gTwsFXjpdAA-2BUQs-2BaT9Ilng2p99i4RAdFgEYDWl1LU-2BWY3nsZn-2FqrE-2B6qwS4ZCk1rR6sULMGhffkSCVfj2CgFOV1eVLH1i14UzqVFimGF-2FPp-2BPUq6Z2w-2BstxzctuUcvTeLYYFzmYqfwdfdyJdohCLODWX5Hq61cy4tTVWA5jcoWIWl0nCJqBdgLTzInSowq6mxMi5gsmox1P7FfTAn1OgW5ECRWFrV8GFUWHi055tVhQ3tQKGHoi-2B2bRh9TuR7iLqLpxdBMsUZxSYpwQ5xq15H-2FNjOA-2FkNOGU-2FdOkqD-2FcS2cHrMpkDIzR46b7G-2B2FyPvAal3-2BrokCMSX9A3KRO7wToxlvYZZRhJEHZNStvRXuiG8gBPXD0AEiUMMuLolCr3l1I7M70vtJIb6L1EpuVIvEQlhGG9tkA-2BXiEcI5NRGP9-2FLbHpitHCT9Ex54Owl3ASYIKXW5-2F90moSzel1VClMGuVv2K5qlbBzjMTH4g55Xq73MRSLkQasA0hqTWnn2BxEAKWExWg69idXDDph9v1HCA13a6hLBmM-2BX43tWa_utKfyxUK-2BPqBvpA03OySq6-2FcQjwhnl0pJ0NKpESjjbJ1oGQgX4zJBjHlTK-2BJCQ0ev0Zsr3I4-2BNuKbmrni8kyVYm-2FXHvDEtwPliNRX7RVLbcRTyLXwru1Eoo9cyUV4hI-2FMHHDj2OMYhaMg-2FZc5SNYyJBvkDjnvJs-2BJl8EkyQdazXm-2FhYUrVAJrOM5-2BzFFSujjbC2Mv63k6Yid8hYp2epSOQ-3D-3D>.* You
>>>>>>>>>>> can contact the dedicated TCV team at:
>>>>>>>>>>>
>>>>>>>>>>>    - 1-866-ONT-TAXS (668-8297)
>>>>>>>>>>>    - Toll-free TTY: TTY: 1-800-263-7776
>>>>>>>>>>>    - By email - TCV@ontario.ca
>>>>>>>>>>>
>>>>>>>>>>> *Business Structure Details*
>>>>>>>>>>> The application submission form you submitted indicates that
>>>>>>>>>>> there are is one individual registered as
>>>>>>>>>>> a corporate director(s) and/or officer(s):
>>>>>>>>>>>
>>>>>>>>>>>    - Chen Xie
>>>>>>>>>>>
>>>>>>>>>>> However, our search with the Ontario Business Registry indicates
>>>>>>>>>>> that there are two individual registered as
>>>>>>>>>>> a corporate director(s) and/or officer(s):
>>>>>>>>>>>
>>>>>>>>>>>    - MELISSA REYES
>>>>>>>>>>>    - TIMOTHY THOMAS
>>>>>>>>>>>
>>>>>>>>>>> *Kindly complete each attached form to confirm your business
>>>>>>>>>>> structure information. Please ensure that all pages are completed, and that
>>>>>>>>>>> you indicate the following for all individuals:*
>>>>>>>>>>>
>>>>>>>>>>>    - The director(s)/officer(s)'s *full name*
>>>>>>>>>>>    - The director(s)/officer(s)'s *title*
>>>>>>>>>>>    - The director(s)/officer(s)'s *address*
>>>>>>>>>>>
>>>>>>>>>>> *Business Address: *
>>>>>>>>>>>
>>>>>>>>>>> The business address provided for the applicant in the
>>>>>>>>>>> Ontario Business Registry is:
>>>>>>>>>>>
>>>>>>>>>>>    - 130 Adelaide Street West, Suite 701, Toronto, Ontario, M5H
>>>>>>>>>>>    2K4, Canada
>>>>>>>>>>>    <https://www.google.com/maps/search/130+Adelaide+Street+West,+Suite+701,+Toronto,+Ontario,+M5H+2K4,+Canada?entry=gmail&source=g>
>>>>>>>>>>>
>>>>>>>>>>> The business address provided for the applicant in the
>>>>>>>>>>> application is:
>>>>>>>>>>>
>>>>>>>>>>>    - unit 104-375 University Avenue East, Waterloo, ON N2K 3M7,
>>>>>>>>>>>    Canada
>>>>>>>>>>>    <https://www.google.com/maps/search/375+University+Avenue+East,+Waterloo,+ON+N2K+3M7,+Canada?entry=gmail&source=g>
>>>>>>>>>>>
>>>>>>>>>>> *Please confirm your complete business address by responding to
>>>>>>>>>>> this email. *
>>>>>>>>>>>
>>>>>>>>>>> *Operating Names: *
>>>>>>>>>>> The following operating name is present in the Ontario
>>>>>>>>>>> Business Registry, but does not seem to appear in your application:
>>>>>>>>>>>
>>>>>>>>>>>    - HOME CARE ASSISTANCE WATERLOO
>>>>>>>>>>>
>>>>>>>>>>> *Please confirm the operating names of the applicant business by
>>>>>>>>>>> responding to this email.*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> We would appreciate your attention to these matters by: *November
>>>>>>>>>>> 13, 2025*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thank you in advance.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Katia Dragan
>>>>>>>>>>> MLITSD Reviewer
>>>>>>>>>>> Temporary Help Agency & Recruiter Licensing Unit
>>>>>>>>>>> Ministry of Labour, Immigration, Training and Skills Development
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> *Dylan Hodson*
>>>>>>>
>>>>>>> Manager, Treasury | TheKey
>>>>>>>
>>>>>>> Mobile: 620.842.2991
>>>>>>>
>>>>>>> <http://www.thekey.com>
>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Dylan Hodson*
>>>>>
>>>>> Manager, Treasury | TheKey
>>>>>
>>>>> Mobile: 620.842.2991
>>>>>
>>>>> <http://www.thekey.com>
>>>>>
>>>>>