--00000000000073f67205d8caf8ec Content-Type: text/plain; charset="UTF-8" Hi Lucas, Our CCM's say that Calgary is still not an option for them to click when trying to access the ccm scorecard. Chuck On Thu, Feb 24, 2022 at 1:46 PM Lucas Hynes wrote: > Hi Chuck, > > We have found some issues within our workbooks that had some outdated > information being utilized, and that data does not properly include your > office. We have been systematically working through to resolve these > issues. Hopefully as we move forward with our production releases you will > notice more reports becoming available and displaying correctly. > We have been able to update the CCM scorecard and this should be a good > test of the underlying setup for the AP. > Please let me know if the CCM scorecard is displaying correctly, and then > the other reports will start to work on a rolling basis. > > Thanks, > > Lucas Hynes > > > On Fri, 11 Feb at 2:00 PM , Timothy Thomas > wrote: > Hi Lucas, > > For Maria Licoudis she's seeing this when attempting to view the report. > She's in private browsing mode so no cache issue. > > [image: IMG_4885.jpeg] > > On Fri, Feb 11, 2022 at 10:54 AM Lucas Hynes data_reporting-support@homecareassistance.com> wrote: > >> Hi All, >> >> Tim I have adjusted the permissions in your and Maria's account to fix >> those problems highlighted, but please let me know if this resolves the >> issues on your end >> >> Cheryl, I have added Taylor to access the ap report so she should now be >> able to view it within the ap so please have her try and login. If this >> fails then please have her clear her cache, cookies, and history and then >> try again. Please reach out if there are any issues >> >> Thanks, >> >> Lucas Hynes >> >> >> On Fri, 11 Feb at 10:00 AM , Timothy Thomas >> wrote: >> Lucas, sorry to bombard you with emails but my CCM in Montreal Maria >> Licoudis mlicoudis@homecareassistance.com is receiving the error message >> " speak to the administrator" when trying to access office reports. >> >> Thanks! >> Tim >> >> On Fri, Feb 11, 2022 at 9:50 AM Timothy Thomas >> wrote: >> >>> Hi Lucas, >>> >>> My team in Montreal now has access to the CCM Incentive data, but I >>> don't. I have cleared cache etc and no luck. Please let me know. >>> >>> Thanks! >>> Tim >>> >>> On Thu, Feb 10, 2022 at 5:15 PM Lucas Hynes >> data_reporting-support@homecareassistance.com> wrote: >>> >>>> Hi All, >>>> >>>> Chuck, I am looking into this issue now and though I currently do not >>>> have a fix, it is something I am actively looking into. >>>> >>>> Tim, those CCM's have been added, please have them try and login to the >>>> ap, if this fails, please have them try and clear their cookies, >>>> cache, and history, and then try to have them login again. >>>> If this fails please reach back out and ill look into it. >>>> >>>>