----==_mimepart_6217eeb9cf112_2422adb81f7dfa0101693cc Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Chuck,=C2=A0 We have found some issues within our workbooks t= hat had some outdated information being utilized, and that data does not = properly include your office. We have been systematically working through= to resolve these issues. Hopefully as we move forward with our productio= n releases you will notice more reports becoming available and displaying= correctly.=C2=A0 We have been able to update the CCM scorecard and this= should be a good test of the underlying setup for the AP.=C2=A0 Please= let me know if the CCM scorecard is displaying correctly, and then the o= ther reports will start to work on a rolling basis. Thanks,=C2=A0 = Lucas Hynes = = On Fri, 11 Feb at 2:00 PM , Timothy Thomas = wrote: Hi Lucas, = For Maria Licoudis she's seeing this when attempting to view the report.= She's in private browsing mode so no cache issue.=C2=A0 = = = = = = = = On Fri, Feb 11, 2022 at 10:54 AM Lucas Hynes wrote: = = = = = Hi All,=C2=A0 = = Tim I have adjusted the permissions in your and Maria's account to fix t= hose problems highlighted, but please let me know if this resolves the is= sues on your end = = = =E2=80=8BCheryl, I have added Taylor to access the ap report so she shou= ld now be able to view it within the ap so please have her try and login.= If this fails then please have her clear her cache, cookies, and history= and then try again. Please reach out if there are any issues = = = Thanks,=C2=A0 = = Lucas Hynes = = = = = = On Fri, 11 Feb at 10:00 AM , Timothy Thomas = wrote: Lucas, sorry to bombard you with emails but = my CCM in Montreal Maria Licoudis=C2=A0mlicoudis@homecareassistance.com i= s receiving the error=C2=A0message "=C2=A0speak to the administrator" whe= n trying to access office reports.=C2=A0 = Thanks! = Tim = = = = On Fri, Feb 11, 2022 at 9:50 AM Timothy Thomas wrote: = = = Hi Lucas, = My team in Montreal now has access to the CCM Incentive data, but I don'= t. I have cleared cache etc and