Re: Carolyn Lewis - Calgary - [#600892]

Hi Shawntel,      Thank you for your patience while we investigated this further for you, we have updated the invoice to show the correct client portion owed of $324.00. Our system was calculating the totals based off of an older authorization that has now been updated on our end. Please do not hesitate to contact us with any questions or concerns.        Thanks,      Alejandro Aponte          Billing@thekey.com  866-226-1702

                            On
                            Thu, 21 Dec at  4:55 PM
                            ,  Alejandro Aponte <billing@thekey.com>  wrote:

 Hi Shawntel,

 Thank you for your email, we are forwarding this inquiry over to our invoicing team so they can investigate that we invoiced the correct amount to the client. Once we have an update one will be provided here to you.

 Thanks,

 Alejandro Aponte

 Billing@thekey.com
 866-226-1702

                            On
                            Thu, 21 Dec at  3:37 PM
                            ,  Shawntel Sousa <ssousa@homecareassistance.com>  wrote:

 Hi Team,

 Client Carolyn Lewis's husband Bob has concerns with their most recent invoice for November.

 Client only had 70 hours of their client directed home care funds used but they are allotted 95.25 hour per month, client was billed 10 hours at regular rate. Client wants to better understand why his hours were not used and they were billed 10 hours at regular time.

 Thank you for your help.

    Thank you,
 Shawntel Sousa, LPN
 Client Success Manager

 Direct: 403-305-6588

Calgary Office: 403-301-3777
Vancouver Office: 778-279-3634
 TheKey.ca