Great job Ama!!! 🎊🙌
Codi Hall
General Manager
Greater Los Angeles
chall@thekey.com
(949) 485-9531
TheKey.com
On Thu, Mar 19, 2026 at 9:27 AM BethAnn Rosario <bethann.rosario@thekey.com>
wrote:
> Love seeing the amazing feedback on such great CSMs! A testament to all of
> your hard work and passion.
>
> BA
>
>
> On Thu, Mar 19, 2026 at 12:11 PM Samantha Smith <samantha.smith@thekey.com>
> wrote:
>
>> Congratulation 🎉💜@Ama Danesi <adanesi@thekey.com>
>>
>> *Samantha Smith*
>> Client Success Manager | *TheKey*
>> 24/7 Office: (626)773-4490
>>
>> https://thekey.com
>>
>>
>>
>> On Thu, Mar 19, 2026 at 9:05 AM Maria Montejano <mmontejano@thekey.com>
>> wrote:
>>
>>> congratulations! @Ama Danesi <adanesi@thekey.com> 🎉🎉🎉🎉
>>>
>>> On Thu, Mar 19, 2026 at 8:58 AM Jessica Thomas <
>>> jessica.thomas@thekey.com> wrote:
>>>
>>>> Nice work team, loved reading these! It's the heart and people behind
>>>> the work that makes the difference, and I loved hearing all of the feedback
>>>> about the impact you are making.
>>>>
>>>>
>>>>
>>>> On Thu, Mar 19, 2026 at 6:56 AM Scott Viscomi <sviscomi@thekey.com>
>>>> wrote:
>>>>
>>>>> This is very exciting news! Great job everyone!
>>>>>
>>>>> On Thu, Mar 19, 2026 at 8:17 AM Emily Kraeter <
>>>>> emily.kraeter@thekey.com> wrote:
>>>>>
>>>>>> You all make us so proud!!! ♥️
>>>>>>
>>>>>> Emily
>>>>>>
>>>>>> On Wed, Mar 18, 2026 at 2:08 PM Bridgett Scherer <bscherer@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Everyone,
>>>>>>>
>>>>>>> We have a *LOT* of wins to cover, so bear with us on the length of
>>>>>>> this email!
>>>>>>>
>>>>>>> Our CSM Pulse NPS continues to stay strong at *90.4*—our
>>>>>>> highest-performing metric to date. To celebrate, the Quality Team wanted to
>>>>>>> highlight a few "best-in-class" moments from our recent surveys. We see
>>>>>>> every score that comes through, and while we can't fit everyone in this
>>>>>>> thread, your hard work does not go unnoticed.
>>>>>>>
>>>>>>> Check out these highlights:
>>>>>>> *🌟 Maria Licoudis, Montreal*: “Professional, thorough evaluation
>>>>>>> of client, very accommodating with changing schedule requests, and
>>>>>>> excellent customer service, excellent follow-up
>>>>>>>
>>>>>>> *✨ Cameron MacGregor, Napa:* “Cameron was very good at explaining
>>>>>>> Key and the benefits of using your services. He worked very quickly to find
>>>>>>> a caregiver that would be a good fit for my wife.”
>>>>>>>
>>>>>>> *💫 Yara Tiznado, San Diego: *“I think a rating of 10 means she's
>>>>>>> the best - that's what I intend to convey. She's kind, compassionate,
>>>>>>> responsive, efficient, and on top of things. She takes extra care to make
>>>>>>> sure things are done right. She's a lovely person and a terrific case
>>>>>>> manager. The Key is fortunate to have her, and so are we.”
>>>>>>>
>>>>>>> *⭐ Kristen Bantam, Nebraska:* “Kristen has been so helpful,
>>>>>>> knowledgeable, professional and genuine. She is a great listener,
>>>>>>> communicator and and is committed to building a team that connects with
>>>>>>> Philip's personality and needs. I know that scheduling in this business is
>>>>>>> challenging...I appreciate her willingness to work with us on this journey.
>>>>>>> Her compassion and commitment to both the client and family and the team is
>>>>>>> inspiring and much appreciated.”
>>>>>>>
>>>>>>> *🌟 Katelynne Kline, Spokane:* “Katelynn was wonderful. She took
>>>>>>> time explaining how the long term health insurance works with my Dad. She
>>>>>>> was warm and friendly putting both my Mom and Dad at ease.”
>>>>>>>
>>>>>>> *✨ Sherrie Wright, Connecticut: *“Sherrie is excellent. She is
>>>>>>> always willing to talk about the care given to my mom. Sherrie even makes
>>>>>>> and receives calls over the weekend. She listens to all the concerns I have
>>>>>>> about my mom’s care. I never feel rushed off the phone and she always has
>>>>>>> suggestions and solutions to any issue that may arise. Sherrie and the
>>>>>>> other staff at the key maintain excellent communication about the care they
>>>>>>> provide for my mom.”
>>>>>>>
>>>>>>> *💫 Ashley Alford, Milwaukee: *“Ashley is everything you’d want in
>>>>>>> a care liaison- friendly, kind, communicative, etc. she really made this
>>>>>>> process easy!”
>>>>>>>
>>>>>>> *⭐ Laurie Brangi, Connecticut: *“I really enjoy working with Laurie
>>>>>>> Brangi. She understands what I am going through and does her best to match
>>>>>>> us with caregivers who can help us. She checks in with us regularly and is
>>>>>>> always upbeat and positive.”
>>>>>>>
>>>>>>> *🌟 Moriya Ozer, Austin*: “She's an asset to [TheKey]. She came to
>>>>>>> my mother's house back on 12/30/25, where my brother and I interviewed her.
>>>>>>> We were impressed with her expertise and genuineness. Unfortunately at that
>>>>>>> time we decided to stay with Home Instead. We are now part of your family
>>>>>>> and happy with Moriya's results and promptness. Definitely an A+. Thank you
>>>>>>> TheKey.”
>>>>>>>
>>>>>>> *✨ Rita Mayorga, San Diego:* “As a new client I found Rita Mayorga
>>>>>>> very professional in appearance and in her conversation with myself as well
>>>>>>> as the patient. Rita has been extremely prompt with communication. Rita has
>>>>>>> checked in frequently to see that all goals are being reached. Rita has a
>>>>>>> gift for trouble shooting circumstances and then submitting solutions that
>>>>>>> are very reasonable but always open to further discuss. Rita is an asset to
>>>>>>> your company.”
>>>>>>>
>>>>>>> *💫 Andora Alvarez, Los Gatos*: “It is always nice to have an
>>>>>>> occasional face to face. Adds dimension to who we are working with. Andora
>>>>>>> always has our backs. She is very responsive to our calls and comments. We
>>>>>>> appreciate her knowledge and advice. She helps us to understand the Key.
>>>>>>> IOHO: Andora is a TRUE Key asset”
>>>>>>>
>>>>>>> *⭐ Kristal Parris, Toronto:* “Kristal has been attentive, has
>>>>>>> strong communication skills and been very helpful in getting me up to speed
>>>>>>> with plans & possible changes to my grandmother’s care. Her responsiveness
>>>>>>> to emails has been very quick and aligned with prioritization. I understand
>>>>>>> not every email is as urgent as another but I feel her organization has
>>>>>>> been fantastic so far.”
>>>>>>>
>>>>>>> *🌟 Jennifer Hitchcock, Los Gatos: *“Have already given Jennifer's
>>>>>>> phone number to a friend needing caregiver help!”
>>>>>>>
>>>>>>> *✨ Jodi Ranses, Sarasota:* “Jodi is such a lifesaver! She has
>>>>>>> always been available and gets us what is needed. She is so friendly and
>>>>>>> pleasant to deal with. She is a great source of information and is very
>>>>>>> professional.”
>>>>>>>
>>>>>>> *💫 Dominique Jacobs, Montreal: *“We've had an excellent working
>>>>>>> relationship. There have been a number of challenging situations and we
>>>>>>> have come up with excellent strategies and solutions. Dominique is great!”
>>>>>>>
>>>>>>> *⭐ Kymberly Moran, Sacramento:* “Kymberly demonstrated a rare
>>>>>>> passion and dedication to her work. The time she spent getting to know my
>>>>>>> mom and me was greatly appreciated and refreshing in the current
>>>>>>> environment of poor work ethic and lack of accountability I have observed
>>>>>>> at recent assisted living facilities. I am grateful to have met her and the
>>>>>>> company is fortunate to have her.”
>>>>>>>
>>>>>>> *🌟 Shannon Sorenson, Portland: *“Shannon was thoughtful, easy to
>>>>>>> talk to, answered all my questions and brought a feeling of calm
>>>>>>> reassurance with her. She has been very helpful and tolerant of all my
>>>>>>> questions and insecurities, and always offers reassurance that what I am
>>>>>>> feeling is "normal" and that my husband's reactions are expected and that
>>>>>>> it will all work out and be fine.”
>>>>>>>
>>>>>>> *✨ Tina Sawyer, Raleigh: *“Tina really listened to me. Very
>>>>>>> attentive and understands the challenges of a caregiver.”
>>>>>>>
>>>>>>> *💫 Melissa Lancaster, Nashville:* “Melissa is prompt, responsive,
>>>>>>> friendly, professional, and easy to work with. She listens and asks
>>>>>>> appropriate questions.”
>>>>>>>
>>>>>>> *⭐ Krista Lalonde, Toronto*: “Krista has been very easy to work
>>>>>>> with and has been a wealth of information. She continues to guide us
>>>>>>> exceptionally well as we navigate the world of professional caregivers. We
>>>>>>> trust that this level of support will continue.”
>>>>>>>
>>>>>>> *🌟 Shawntel Sousa, Calgary:* “Shawntel as always provided
>>>>>>> outstanding service, and rapid response. A top performer who should be
>>>>>>> recognize for his on going efforts.”
>>>>>>>
>>>>>>> *✨ Ama Danesi, Central LA:* “Ama was very professional. She covered
>>>>>>> all bases for future services, in detail. Ama was very comforting in making
>>>>>>> us feel like we made the right choice. She is definitely an asset to the
>>>>>>> company. Even though we receive an account manager, Ama reassured us that
>>>>>>> she would be available for any additional assistance.”
>>>>>>>
>>>>>>> *✨Keep shining, superstars!✨*
>>>>>>>
>>>>>>>
>>>>>>> Bee Scherer
>>>>>>>
>>>>>>> National Director, Client Experience | TheKey
>>>>>>>
>>>>>>> Mobile: 425.429.1064
>>>>>>> <https://thekey.com>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> *Emily Kraeter*
>>>>>> Chief People Officer | *TheKey*
>>>>>>
>>>>>> [image: TheKey]
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Scott A. Viscomi, MBA*
>>>>>
>>>>> Head of Enterprise Partnerships | TheKey
>>>>>
>>>>> Mobile: 760.622.5056
>>>>> https://thekey.com
>>>>> Book a 30 minute meeting with me!
>>>>> <https://calendar.app.google/USLDH2ig4WDj7nyVA>
>>>>> [image: Click to go to TheKey's LinkedIn page.]
>>>>> <https://www.linkedin.com/company/thekey