Love seeing the amazing feedback on such great CSMs! A testament to all of
your hard work and passion.
BA
On Thu, Mar 19, 2026 at 12:11 PM Samantha Smith <samantha.smith@thekey.com>
wrote:
> Congratulation 🎉💜@Ama Danesi <adanesi@thekey.com>
>
> *Samantha Smith*
> Client Success Manager | *TheKey*
> 24/7 Office: (626)773-4490
>
> https://thekey.com
>
>
>
> On Thu, Mar 19, 2026 at 9:05 AM Maria Montejano <mmontejano@thekey.com>
> wrote:
>
>> congratulations! @Ama Danesi <adanesi@thekey.com> 🎉🎉🎉🎉
>>
>> On Thu, Mar 19, 2026 at 8:58 AM Jessica Thomas <jessica.thomas@thekey.com>
>> wrote:
>>
>>> Nice work team, loved reading these! It's the heart and people behind
>>> the work that makes the difference, and I loved hearing all of the feedback
>>> about the impact you are making.
>>>
>>>
>>>
>>> On Thu, Mar 19, 2026 at 6:56 AM Scott Viscomi <sviscomi@thekey.com>
>>> wrote:
>>>
>>>> This is very exciting news! Great job everyone!
>>>>
>>>> On Thu, Mar 19, 2026 at 8:17 AM Emily Kraeter <emily.kraeter@thekey.com>
>>>> wrote:
>>>>
>>>>> You all make us so proud!!! ♥️
>>>>>
>>>>> Emily
>>>>>
>>>>> On Wed, Mar 18, 2026 at 2:08 PM Bridgett Scherer <bscherer@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hi Everyone,
>>>>>>
>>>>>> We have a *LOT* of wins to cover, so bear with us on the length of
>>>>>> this email!
>>>>>>
>>>>>> Our CSM Pulse NPS continues to stay strong at *90.4*—our
>>>>>> highest-performing metric to date. To celebrate, the Quality Team wanted to
>>>>>> highlight a few "best-in-class" moments from our recent surveys. We see
>>>>>> every score that comes through, and while we can't fit everyone in this
>>>>>> thread, your hard work does not go unnoticed.
>>>>>>
>>>>>> Check out these highlights:
>>>>>> *🌟 Maria Licoudis, Montreal*: “Professional, thorough evaluation of
>>>>>> client, very accommodating with changing schedule requests, and excellent
>>>>>> customer service, excellent follow-up
>>>>>>
>>>>>> *✨ Cameron MacGregor, Napa:* “Cameron was very good at explaining
>>>>>> Key and the benefits of using your services. He worked very quickly to find
>>>>>> a caregiver that would be a good fit for my wife.”
>>>>>>
>>>>>> *💫 Yara Tiznado, San Diego: *“I think a rating of 10 means she's
>>>>>> the best - that's what I intend to convey. She's kind, compassionate,
>>>>>> responsive, efficient, and on top of things. She takes extra care to make
>>>>>> sure things are done right. She's a lovely person and a terrific case
>>>>>> manager. The Key is fortunate to have her, and so are we.”
>>>>>>
>>>>>> *⭐ Kristen Bantam, Nebraska:* “Kristen has been so helpful,
>>>>>> knowledgeable, professional and genuine. She is a great listener,
>>>>>> communicator and and is committed to building a team that connects with
>>>>>> Philip's personality and needs. I know that scheduling in this business is
>>>>>> challenging...I appreciate her willingness to work with us on this journey.
>>>>>> Her compassion and commitment to both the client and family and the team is
>>>>>> inspiring and much appreciated.”
>>>>>>
>>>>>> *🌟 Katelynne Kline, Spokane:* “Katelynn was wonderful. She took
>>>>>> time explaining how the long term health insurance works with my Dad. She
>>>>>> was warm and friendly putting both my Mom and Dad at ease.”
>>>>>>
>>>>>> *✨ Sherrie Wright, Connecticut: *“Sherrie is excellent. She is
>>>>>> always willing to talk about the care given to my mom. Sherrie even makes
>>>>>> and receives calls over the weekend. She listens to all the concerns I have
>>>>>> about my mom’s care. I never feel rushed off the phone and she always has
>>>>>> suggestions and solutions to any issue that may arise. Sherrie and the
>>>>>> other staff at the key maintain excellent communication about the care they
>>>>>> provide for my mom.”
>>>>>>
>>>>>> *💫 Ashley Alford, Milwaukee: *“Ashley is everything you’d want in a
>>>>>> care liaison- friendly, kind, communicative, etc. she really made this
>>>>>> process easy!”
>>>>>>
>>>>>> *⭐ Laurie Brangi, Connecticut: *“I really enjoy working with Laurie
>>>>>> Brangi. She understands what I am going through and does her best to match
>>>>>> us with caregivers who can help us. She checks in with us regularly and is
>>>>>> always upbeat and positive.”
>>>>>>
>>>>>> *🌟 Moriya Ozer, Austin*: “She's an asset to [TheKey]. She came to
>>>>>> my mother's house back on 12/30/25, where my brother and I interviewed her.
>>>>>> We were impressed with her expertise and genuineness. Unfortunately at that
>>>>>> time we decided to stay with Home Instead. We are now part of your family
>>>>>> and happy with Moriya's results and promptness. Definitely an A+. Thank you
>>>>>> TheKey.”
>>>>>>
>>>>>> *✨ Rita Mayorga, San Diego:* “As a new client I found Rita Mayorga
>>>>>> very professional in appearance and in her conversation with myself as well
>>>>>> as the patient. Rita has been extremely prompt with communication. Rita has
>>>>>> checked in frequently to see that all goals are being reached. Rita has a
>>>>>> gift for trouble shooting circumstances and then submitting solutions that
>>>>>> are very reasonable but always open to further discuss. Rita is an asset to
>>>>>> your company.”
>>>>>>
>>>>>> *💫 Andora Alvarez, Los Gatos*: “It is always nice to have an
>>>>>> occasional face to face. Adds dimension to who we are working with. Andora
>>>>>> always has our backs. She is very responsive to our calls and comments. We
>>>>>> appreciate her knowledge and advice. She helps us to understand the Key.
>>>>>> IOHO: Andora is a TRUE Key asset”
>>>>>>
>>>>>> *⭐ Kristal Parris, Toronto:* “Kristal has been attentive, has strong
>>>>>> communication skills and been very helpful in getting me up to speed with
>>>>>> plans & possible changes to my grandmother’s care. Her responsiveness to
>>>>>> emails has been very quick and aligned with prioritization. I understand
>>>>>> not every email is as urgent as another but I feel her organization has
>>>>>> been fantastic so far.”
>>>>>>
>>>>>> *🌟 Jennifer Hitchcock, Los Gatos: *“Have already given Jennifer's
>>>>>> phone number to a friend needing caregiver help!”
>>>>>>
>>>>>> *✨ Jodi Ranses, Sarasota:* “Jodi is such a lifesaver! She has always
>>>>>> been available and gets us what is needed. She is so friendly and pleasant
>>>>>> to deal with. She is a great source of information and is very
>>>>>> professional.”
>>>>>>
>>>>>> *💫 Dominique Jacobs, Montreal: *“We've had an excellent working
>>>>>> relationship. There have been a number of challenging situations and we
>>>>>> have come up with excellent strategies and solutions. Dominique is great!”
>>>>>>
>>>>>> *⭐ Kymberly Moran, Sacramento:* “Kymberly demonstrated a rare
>>>>>> passion and dedication to her work. The time she spent getting to know my
>>>>>> mom and me was greatly appreciated and refreshing in the current
>>>>>> environment of poor work ethic and lack of accountability I have observed
>>>>>> at recent assisted living facilities. I am grateful to have met her and the
>>>>>> company is fortunate to have her.”
>>>>>>
>>>>>> *🌟 Shannon Sorenson, Portland: *“Shannon was thoughtful, easy to
>>>>>> talk to, answered all my questions and brought a feeling of calm
>>>>>> reassurance with her. She has been very helpful and tolerant of all my
>>>>>> questions and insecurities, and always offers reassurance that what I am
>>>>>> feeling is "normal" and that my husband's reactions are expected and that
>>>>>> it will all work out and be fine.”
>>>>>>
>>>>>> *✨ Tina Sawyer, Raleigh: *“Tina really listened to me. Very
>>>>>> attentive and understands the challenges of a caregiver.”
>>>>>>
>>>>>> *💫 Melissa Lancaster, Nashville:* “Melissa is prompt, responsive,
>>>>>> friendly, professional, and easy to work with. She listens and asks
>>>>>> appropriate questions.”
>>>>>>
>>>>>> *⭐ Krista Lalonde, Toronto*: “Krista has been very easy to work with
>>>>>> and has been a wealth of information. She continues to guide us
>>>>>> exceptionally well as we navigate the world of professional caregivers. We
>>>>>> trust that this level of support will continue.”
>>>>>>
>>>>>> *🌟 Shawntel Sousa, Calgary:* “Shawntel as always provided
>>>>>> outstanding service, and rapid response. A top performer who should be
>>>>>> recognize for his on going efforts.”
>>>>>>
>>>>>> *✨ Ama Danesi, Central LA:* “Ama was very professional. She covered
>>>>>> all bases for future services, in detail. Ama was very comforting in making
>>>>>> us feel like we made the right choice. She is definitely an asset to the
>>>>>> company. Even though we receive an account manager, Ama reassured us that
>>>>>> she would be available for any additional assistance.”
>>>>>>
>>>>>> *✨Keep shining, superstars!✨*
>>>>>>
>>>>>>
>>>>>> Bee Scherer
>>>>>>
>>>>>> National Director, Client Experience | TheKey
>>>>>>
>>>>>> Mobile: 425.429.1064
>>>>>> <https://thekey.com>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Emily Kraeter*
>>>>> Chief People Officer | *TheKey*
>>>>>
>>>>> [image: TheKey]
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> *Scott A. Viscomi, MBA*
>>>>
>>>> Head of Enterprise Partnerships | TheKey
>>>>
>>>> Mobile: 760.622.5056
>>>> https://thekey.com
>>>> Book a 30 minute meeting with me!
>>>> <https://calendar.app.google/USLDH2ig4WDj7nyVA>
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>>>> <https://www.linkedin.com/company/thekeycare> [image: Click to go to
>>>> TheKey's Facebook page.] <https://www.facebook.com/TheKeyCare> [image:
>>>> Click to go to TheKey's Instagram page.]
>>>> <https://www.instagram.com/thekeyhomecare>
>>>> <https://thekey.com/>
>>>>
>>>>
>>>>
>>>>
>>>
>>> --
>>>
>>> *Jessica Thomas *
>>>
>>> Sr. Regional Director, Northern California| TheKey
>>>
>>> Mobile: 925.639.9290
>>>
>>> <http://www.thekey.com>
>>>
>>>
>>