Thank you Irin!
On Tue, Oct 21, 2025 at 1:36 PM Germaine Daniels <
germaine.daniels@thekey.com> wrote:
> Irin,
>
> Appreciate the follow-up! Thanks
>
> *Germaine Daniels*
>
> Director Payroll | TheKey
>
> Email: germaine.daniels@thekey.com
>
> Mobile: 562.784.1800
>
> <http://www.thekey.com>
>
>
>
> On Tue, Oct 21, 2025 at 10:29 AM Irin Eva <irin.eva@thekey.com> wrote:
>
>> Hi Kathryn,
>>
>> This confirms that the outstanding payment for Anthonia Uwajeh has been
>> processed and her Record of Employment (ROE) has been updated accordingly.
>> The payment date was October 20, 2025.
>>
>> Please find the payslip and the revised ROE attached for your reference.
>>
>> Thanks,
>> Irin
>>
>> On Wed, Oct 8, 2025 at 11:58 AM Irin Eva <irin.eva@thekey.com> wrote:
>>
>>> Hi Kathryn,
>>>
>>> Please see the attached document for Anthonia's banking details that we
>>> have on file.
>>>
>>> Thanks,
>>> Irin
>>>
>>> On Wed, Oct 8, 2025 at 11:53 AM Kathryn Nester <knester@thekey.com>
>>> wrote:
>>>
>>>> I will let Anthonia know she can expect the pay deposited on 10/20 for
>>>> the missed OT.
>>>>
>>>> Yes if you can please provide the banking details and I will get it
>>>> confirmed.
>>>>
>>>> thanks,
>>>> Kathryn
>>>>
>>>> On Wed, Oct 8, 2025 at 11:49 AM Germaine Daniels <
>>>> germaine.daniels@thekey.com> wrote:
>>>>
>>>>> Hi Tim and Nina,
>>>>>
>>>>> Thank you both. @Kathryn Nester <knester@thekey.com> Please
>>>>> contact the employee to explain the situation and confirm if the
>>>>> direct deposit information we have on file is correct or needs to be
>>>>> updated. @Irin Eva <irin.eva@thekey.com> If Kathryn does not
>>>>> already have it, please provide her with the banking details. Once
>>>>> confirmed, please proceed with entering the payment into payroll for
>>>>> processing.
>>>>>
>>>>> Thanks,
>>>>>
>>>>> *Germaine Daniels*
>>>>>
>>>>> Director Payroll | TheKey
>>>>>
>>>>> Email: germaine.daniels@thekey.com
>>>>>
>>>>> Mobile: 562.784.1800
>>>>>
>>>>> <http://www.thekey.com>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Oct 8, 2025 at 8:42 AM Nina Kani <nkani@thekey.com> wrote:
>>>>>
>>>>>> That is also fine. Please proceed with the process you laid out.
>>>>>>
>>>>>> On Oct 8, 2025, at 2:44 AM, Timothy Thomas <tt@thekey.com> wrote:
>>>>>>
>>>>>>
>>>>>> I suggest we follow the standard process and pay it out on the next
>>>>>> payroll run.
>>>>>>
>>>>>>
>>>>>> On Wed, Oct 8, 2025 at 3:26 AM Germaine Daniels <
>>>>>> germaine.daniels@thekey.com> wrote:
>>>>>>
>>>>>>> Hi team,
>>>>>>>
>>>>>>> The payroll team does not have a process in place to mail payments
>>>>>>> along with a letter of explanation. Therefore, our only options are to
>>>>>>> issue the payment via wire transfer or include it with the regular payroll,
>>>>>>> which would be paid through direct deposit. I recommend that HR contact the
>>>>>>> former employee to inform them of the expected payment.
>>>>>>> Regards,
>>>>>>>
>>>>>>> Germaine DanielsPayroll Director
>>>>>>> germaine.daniels@thekey.com
>>>>>>> Phone: 562-380-3662
>>>>>>> TheKey.com
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Oct 7, 2025 at 6:13 PM Kathryn Nester <knester@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Nina,
>>>>>>>>
>>>>>>>> She is not employed any longer. This is the same caregiver the
>>>>>>>> employment standards board and the health and safety board has been
>>>>>>>> investigating.
>>>>>>>>
>>>>>>>> We are mailing the pay as opposed to wire transferring it then?
>>>>>>>> Would the letter then come from payroll if it’s going out with a check?
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>> Kathryn
>>>>>>>> --
>>>>>>>>
>>>>>>>> *Kathryn Nester*
>>>>>>>>
>>>>>>>> HR Generalist | TheKey
>>>>>>>>
>>>>>>>> Mobile: 647.932.5787
>>>>>>>>
>>>>>>>>
>>>>>>>> <http://www.thekey.com/>
>>>>>>>>
>>>>>>>>
>>>>>>>> I am in the Eastern Time Zone and am sending this email at a time
>>>>>>>> that suits my work schedule; please do not feel obligated to reply outside
>>>>>>>> of your working hours.
>>>>>>>>
>>>>>>>>
>>>>>>>> On Oct 7, 2025, at 7:42 PM, Nina Kani <nkani@thekey.com> wrote:
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Communication can come from HR. Is the caregiver still employed? If
>>>>>>>> so, it should be paid via ordinary payroll. If she is no longer with us, it
>>>>>>>> should be mailed with a letter explanation.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, Oct 7, 2025 at 1:58 PM Kathryn Nester <knester@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> @Nina Kani <nkani@thekey.com> Is there a preference from a legal
>>>>>>>>> standpoint on method of payment or confirming with the caregiver for
>>>>>>>>> preference? I feel like the caregiver needs some kind of communication just
>>>>>>>>> on what's even being issued to her so that she is expecting it. Would you
>>>>>>>>> prefer that come from legal or HR at this point given the claims she has
>>>>>>>>> put in?
>>>>>>>>>
>>>>>>>>> Thanks,
>>>>>>>>> Kathryn
>>>>>>>>>
>>>>>>>>> On Tue, Oct 7, 2025 at 3:15 PM Kathryn Nester <knester@thekey.com>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>> Does it make sense to ask the caregiver how she would prefer to
>>>>>>>>>> receive it since it affects what is available to her in ceridian?
>>>>>>>>>>
>>>>>>>>>> Thanks,
>>>>>>>>>> Kathryn
>>>>>>>>>>
>>>>>>>>>> On Tue, Oct 7, 2025 at 3:07 PM Irin Eva <irin.eva@thekey.com>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>> Hi Kathryn,
>>>>>>>>>>>
>>>>>>>>>>> Could you please confirm your preferred method for processing
>>>>>>>>>>> the payment?
>>>>>>>>>>>
>>>>>>>>>>> Thanks,
>>>>>>>>>>> Irin
>>>>>>>>>>>
>>>>>>>>>>> On Tue, Oct 7, 2025 at 2:37 PM Germaine Daniels <
>>>>>>>>>>> germaine.daniels@thekey.com> wrote:
>>>>>>>>>>>
>>>>>>>>>> Hi Irin,
>>>>>>>>>>>>
>>>>>>>>>>>> Based on our discussions and findings, RBC will accept wire
>>>>>>>>>>>> transfers from JPM. Therefore, we can process the payment via wire transfer
>>>>>>>>>>>> tomorrow morning.
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>
>>>>>>>>>>>> *Germaine Daniels*
>>>>>>>>>>>>
>>>>>>>>>>>> Director Payroll | TheKey
>>>>>>>>>>>>
>>>>>>>>>>>> Email: germaine.daniels@thekey.com
>>>>>>>>>>>>
>>>>>>>>>>>> Mobile: 562.784.1800
>>>>>>>>>>>>
>>>>>>>>>>>> <http://www.thekey.com>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Tue, Oct 7, 2025 at 11:08 AM Irin Eva <irin.eva@thekey.com>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>> Hi Germaine,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Our records indicate that Anthonia's bank is Royal Bank.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Could you please advise if there is a way to confirm this
>>>>>>>>>>>>> directly with the employee?
>>>>>>>>>>>>>
>>>>>>>>>>>>> @Kathryn Nester <knester@thekey.com>
>>>>>>>>>>>>>
>>>>>>>>>>>>> If we proceed with a wire transfer, she will receive a pay
>>>>>>>>>>>>> statement from us, but it will not be accessible under her
>>>>>>>>>>>>> profile in Ceridian.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>> Irin
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, Oct 7, 2025 at 1:58 PM Germaine Daniels <
>>>>>>>>>>>>> germaine.daniels@thekey.com> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>> Irin,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please ensure the employee's bank account can accept a wire
>>>>>>>>>>>>>> transfer prior to committing to process via wire.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks ,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Germaine Daniels*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Director Payroll | TheKey
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Email: germaine.daniels@thekey.com
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Mobile: 562.784.1800
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> <http://www.thekey.com>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, Oct 7, 2025 at 10:51 AM Kathryn Nester <
>>>>>>>>>>>>>> knester@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Irin,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Would she still get a proper paystub with the wire transfer?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>> Kathryn
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Tue, Oct 7, 2025 at 1:42 PM Irin Eva <irin.eva@thekey.com>
>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Kathryn,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> How would you like us to process this payment? We can issue
>>>>>>>>>>>>>>>> it through payroll, which would be processed next week, or send it via wire
>>>>>>>>>>>>>>>> transfer, which could be completed by tomorrow.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please let me know your preference.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>>> Irin
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Tue, Oct 7, 2025 at 1:10 PM Kathryn Nester <
>>>>>>>>>>>>>>>> knester@thekey.com> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Irin,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thank you for calculating this. When will it be paid out
>>>>>>>>>>>>>>>>> to Anthonia? Will we also be updating her ROE accordingly?
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>>>> Kathryn
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Mon, Oct 6, 2025 at 3:23 PM Timothy Thomas <
>>>>>>>>>>>>>>>>> tt@thekey.com> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Yes agreed. It should be fairly straight forward to
>>>>>>>>>>>>>>>>>> configure. I’ll start a new thread with clearcare support to get this
>>>>>>>>>>>>>>>>>> resolved.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Mon, Oct 6, 2025 at 7:50 PM Germaine Daniels <
>>>>>>>>>>>>>>>>>> germaine.daniels@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Dennis,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thanks for meeting with me and Irin to discuss the
>>>>>>>>>>>>>>>>>>> overtime issue. Irin, is currently working with Nancy to calculate
>>>>>>>>>>>>>>>>>>> Anthonia's outstanding overtime pay. The goal is to have this resolved by
>>>>>>>>>>>>>>>>>>> the end of today, which includes a payment being sent today or tomorrow
>>>>>>>>>>>>