Irin,
Appreciate the follow-up! Thanks
*Germaine Daniels*
Director Payroll | TheKey
Email: germaine.daniels@thekey.com
Mobile: 562.784.1800
<http://www.thekey.com>
On Tue, Oct 21, 2025 at 10:29 AM Irin Eva <irin.eva@thekey.com> wrote:
> Hi Kathryn,
>
> This confirms that the outstanding payment for Anthonia Uwajeh has been
> processed and her Record of Employment (ROE) has been updated accordingly.
> The payment date was October 20, 2025.
>
> Please find the payslip and the revised ROE attached for your reference.
>
> Thanks,
> Irin
>
> On Wed, Oct 8, 2025 at 11:58 AM Irin Eva <irin.eva@thekey.com> wrote:
>
>> Hi Kathryn,
>>
>> Please see the attached document for Anthonia's banking details that we
>> have on file.
>>
>> Thanks,
>> Irin
>>
>> On Wed, Oct 8, 2025 at 11:53 AM Kathryn Nester <knester@thekey.com>
>> wrote:
>>
>>> I will let Anthonia know she can expect the pay deposited on 10/20 for
>>> the missed OT.
>>>
>>> Yes if you can please provide the banking details and I will get it
>>> confirmed.
>>>
>>> thanks,
>>> Kathryn
>>>
>>> On Wed, Oct 8, 2025 at 11:49 AM Germaine Daniels <
>>> germaine.daniels@thekey.com> wrote:
>>>
>>>> Hi Tim and Nina,
>>>>
>>>> Thank you both. @Kathryn Nester <knester@thekey.com> Please
>>>> contact the employee to explain the situation and confirm if the
>>>> direct deposit information we have on file is correct or needs to be
>>>> updated. @Irin Eva <irin.eva@thekey.com> If Kathryn does not
>>>> already have it, please provide her with the banking details. Once
>>>> confirmed, please proceed with entering the payment into payroll for
>>>> processing.
>>>>
>>>> Thanks,
>>>>
>>>> *Germaine Daniels*
>>>>
>>>> Director Payroll | TheKey
>>>>
>>>> Email: germaine.daniels@thekey.com
>>>>
>>>> Mobile: 562.784.1800
>>>>
>>>> <http://www.thekey.com>
>>>>
>>>>
>>>>
>>>> On Wed, Oct 8, 2025 at 8:42 AM Nina Kani <nkani@thekey.com> wrote:
>>>>
>>>>> That is also fine. Please proceed with the process you laid out.
>>>>>
>>>>> On Oct 8, 2025, at 2:44 AM, Timothy Thomas <tt@thekey.com> wrote:
>>>>>
>>>>>
>>>>> I suggest we follow the standard process and pay it out on the next
>>>>> payroll run.
>>>>>
>>>>>
>>>>> On Wed, Oct 8, 2025 at 3:26 AM Germaine Daniels <
>>>>> germaine.daniels@thekey.com> wrote:
>>>>>
>>>>>> Hi team,
>>>>>>
>>>>>> The payroll team does not have a process in place to mail payments
>>>>>> along with a letter of explanation. Therefore, our only options are to
>>>>>> issue the payment via wire transfer or include it with the regular payroll,
>>>>>> which would be paid through direct deposit. I recommend that HR contact the
>>>>>> former employee to inform them of the expected payment.
>>>>>> Regards,
>>>>>>
>>>>>> Germaine DanielsPayroll Director
>>>>>> germaine.daniels@thekey.com
>>>>>> Phone: 562-380-3662
>>>>>> TheKey.com
>>>>>>
>>>>>>
>>>>>> On Tue, Oct 7, 2025 at 6:13 PM Kathryn Nester <knester@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Nina,
>>>>>>>
>>>>>>> She is not employed any longer. This is the same caregiver the
>>>>>>> employment standards board and the health and safety board has been
>>>>>>> investigating.
>>>>>>>
>>>>>>> We are mailing the pay as opposed to wire transferring it then?
>>>>>>> Would the letter then come from payroll if it’s going out with a check?
>>>>>>>
>>>>>>> Thanks,
>>>>>>> Kathryn
>>>>>>> --
>>>>>>>
>>>>>>> *Kathryn Nester*
>>>>>>>
>>>>>>> HR Generalist | TheKey
>>>>>>>
>>>>>>> Mobile: 647.932.5787
>>>>>>>
>>>>>>>
>>>>>>> <http://www.thekey.com/>
>>>>>>>
>>>>>>>
>>>>>>> I am in the Eastern Time Zone and am sending this email at a time
>>>>>>> that suits my work schedule; please do not feel obligated to reply outside
>>>>>>> of your working hours.
>>>>>>>
>>>>>>>
>>>>>>> On Oct 7, 2025, at 7:42 PM, Nina Kani <nkani@thekey.com> wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Communication can come from HR. Is the caregiver still employed? If
>>>>>>> so, it should be paid via ordinary payroll. If she is no longer with us, it
>>>>>>> should be mailed with a letter explanation.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Oct 7, 2025 at 1:58 PM Kathryn Nester <knester@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>> @Nina Kani <nkani@thekey.com> Is there a preference from a legal
>>>>>>>> standpoint on method of payment or confirming with the caregiver for
>>>>>>>> preference? I feel like the caregiver needs some kind of communication just
>>>>>>>> on what's even being issued to her so that she is expecting it. Would you
>>>>>>>> prefer that come from legal or HR at this point given the claims she has
>>>>>>>> put in?
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>> Kathryn
>>>>>>>>
>>>>>>>> On Tue, Oct 7, 2025 at 3:15 PM Kathryn Nester <knester@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>> Does it make sense to ask the caregiver how she would prefer to
>>>>>>>>> receive it since it affects what is available to her in ceridian?
>>>>>>>>>
>>>>>>>>> Thanks,
>>>>>>>>> Kathryn
>>>>>>>>>
>>>>>>>>> On Tue, Oct 7, 2025 at 3:07 PM Irin Eva <irin.eva@thekey.com>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>> Hi Kathryn,
>>>>>>>>>>
>>>>>>>>>> Could you please confirm your preferred method for processing the
>>>>>>>>>> payment?
>>>>>>>>>>
>>>>>>>>>> Thanks,
>>>>>>>>>> Irin
>>>>>>>>>>
>>>>>>>>>> On Tue, Oct 7, 2025 at 2:37 PM Germaine Daniels <
>>>>>>>>>> germaine.daniels@thekey.com> wrote:
>>>>>>>>>>
>>>>>>>>> Hi Irin,
>>>>>>>>>>>
>>>>>>>>>>> Based on our discussions and findings, RBC will accept wire
>>>>>>>>>>> transfers from JPM. Therefore, we can process the payment via wire transfer
>>>>>>>>>>> tomorrow morning.
>>>>>>>>>>>
>>>>>>>>>>> Thanks,
>>>>>>>>>>>
>>>>>>>>>>> *Germaine Daniels*
>>>>>>>>>>>
>>>>>>>>>>> Director Payroll | TheKey
>>>>>>>>>>>
>>>>>>>>>>> Email: germaine.daniels@thekey.com
>>>>>>>>>>>
>>>>>>>>>>> Mobile: 562.784.1800
>>>>>>>>>>>
>>>>>>>>>>> <http://www.thekey.com>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Tue, Oct 7, 2025 at 11:08 AM Irin Eva <irin.eva@thekey.com>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>> Hi Germaine,
>>>>>>>>>>>>
>>>>>>>>>>>> Our records indicate that Anthonia's bank is Royal Bank.
>>>>>>>>>>>>
>>>>>>>>>>>> Could you please advise if there is a way to confirm this
>>>>>>>>>>>> directly with the employee?
>>>>>>>>>>>>
>>>>>>>>>>>> @Kathryn Nester <knester@thekey.com>
>>>>>>>>>>>>
>>>>>>>>>>>> If we proceed with a wire transfer, she will receive a pay
>>>>>>>>>>>> statement from us, but it will not be accessible under her
>>>>>>>>>>>> profile in Ceridian.
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks,
>>>>>>>>>>>> Irin
>>>>>>>>>>>>
>>>>>>>>>>>> On Tue, Oct 7, 2025 at 1:58 PM Germaine Daniels <
>>>>>>>>>>>> germaine.daniels@thekey.com> wrote:
>>>>>>>>>>>>
>>>>>>>>>>> Irin,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please ensure the employee's bank account can accept a wire
>>>>>>>>>>>>> transfer prior to committing to process via wire.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks ,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Germaine Daniels*
>>>>>>>>>>>>>
>>>>>>>>>>>>> Director Payroll | TheKey
>>>>>>>>>>>>>
>>>>>>>>>>>>> Email: germaine.daniels@thekey.com
>>>>>>>>>>>>>
>>>>>>>>>>>>> Mobile: 562.784.1800
>>>>>>>>>>>>>
>>>>>>>>>>>>> <http://www.thekey.com>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, Oct 7, 2025 at 10:51 AM Kathryn Nester <
>>>>>>>>>>>>> knester@thekey.com> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>> Hi Irin,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Would she still get a proper paystub with the wire transfer?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>> Kathryn
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, Oct 7, 2025 at 1:42 PM Irin Eva <irin.eva@thekey.com>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Kathryn,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> How would you like us to process this payment? We can issue
>>>>>>>>>>>>>>> it through payroll, which would be processed next week, or send it via wire
>>>>>>>>>>>>>>> transfer, which could be completed by tomorrow.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please let me know your preference.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>> Irin
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Tue, Oct 7, 2025 at 1:10 PM Kathryn Nester <
>>>>>>>>>>>>>>> knester@thekey.com> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Irin,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thank you for calculating this. When will it be paid out to
>>>>>>>>>>>>>>>> Anthonia? Will we also be updating her ROE accordingly?
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>>> Kathryn
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Mon, Oct 6, 2025 at 3:23 PM Timothy Thomas <
>>>>>>>>>>>>>>>> tt@thekey.com> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Yes agreed. It should be fairly straight forward to
>>>>>>>>>>>>>>>>> configure. I’ll start a new thread with clearcare support to get this
>>>>>>>>>>>>>>>>> resolved.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Mon, Oct 6, 2025 at 7:50 PM Germaine Daniels <
>>>>>>>>>>>>>>>>> germaine.daniels@thekey.com> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Dennis,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thanks for meeting with me and Irin to discuss the
>>>>>>>>>>>>>>>>>> overtime issue. Irin, is currently working with Nancy to calculate
>>>>>>>>>>>>>>>>>> Anthonia's outstanding overtime pay. The goal is to have this resolved by
>>>>>>>>>>>>>>>>>> the end of today, which includes a payment being sent today or tomorrow
>>>>>>>>>>>>>>>>>> morning. @Timothy Thomas <tt@thekey.com> ClearCare
>>>>>>>>>>>>>>>>>> does not currently calculate daily overtime for Manitoba caregivers; this
>>>>>>>>>>>>>>>>>> is managed manually by the scheduler and/or Dennis.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> It would be beneficial if ClearCare could handle daily
>>>>>>>>>>>>>>>>>> overtime calculations directly in the system, as this would reduce the risk
>>>>>>>>>>>>>>>>>> of manual errors. However,Dennis also mentioned majority
>>>>>>>>>>>>>>>>>> of caregivers do not incur daily overtime, and the team actively tries to
>>>>>>>>>>>>>>>>>> discourage it. Given this recent situation, do you think
>>>>>>>>>>>>>>>>>> it’s feasible to explore whether ClearCare can be configured to automate
>>>>>>>>>>>>>>>>>> the daily overtime calculation for Manitoba? While only
>>>>>>>>>>>>>>>>>> a small number of caregivers would be affected, relying on manual oversight
>>>>>>>>>>>>>>>>>> carries compliance risks.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Let me know your thoughts on the cost-efficiency and
>>>>>>>>>>>>>>>>>> feasibility of seeing if this change can be implementied
>>>>>>>>>>>>>>>>>> in CleaCare just for this province.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Best regards,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> *Germaine Daniels*
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Director Payroll | TheKey
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Email: germaine.daniels@thekey.com
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Mobile: 562.784.1800
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> <http://www.thekey.com>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Mon, Oct 6, 2025 at 8:32 AM Germaine Daniels <
>>>>>>>>>>>>>>>>>> germaine.daniels@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Dennis,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Yes I’m aware but ClearCare is not setup to
>>>>>>>>>>>>>>>>>>> automatically calculate so are you or someone on your team making these
>>>>>>>>>>>>>>>>>>> adjustments in ClearCare?
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Germaine DanielsPayroll Director
>>>>>>>>>>>>>>>>>>> germaine.daniels@thekey.com
>>>>>>>>>>>>>>>>>>> Phone: 562-380-3662
>>>>>>>>>>>>>>>>>>> TheKey.com
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Mon, Oct 6, 2025 at 8:24 AM Dennis Fancy <
>>>>>>>>>>>>>>>>>>> dfancy@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi Germaine,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Employees working over 8 hours in a day or 40 hours
>>>>>>>>>>>>>>>>>>>> weekly are entitled to overtime pay here in Manitoba.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Dennis Fancy, BSP
>>>>>>>>>>>>>>>>>>>> General Manager
>>>>>>>>>>>>>>>>>>>> (204) 489-6000
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> [image: TheKey]
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>
>>> --
>>>
>>>
>>>
>>>
>>> *Kathryn Nester*
>>>
>>> HR Generalist | TheKey
>>>
>>> Mobile: 647.932.5787
>>>
>>>
>>> <http://www.thekey.com>
>>>
>>>
>>> I am in the Eastern Time Zone and am sending this email at a time that
>>> suits my work schedule; please do not feel obligated to reply outside of
>>> your working hours.
>>>
>>>
>>>
>>>
>>>
>>>
>>
>> --
>>
>> *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email
>> - canadapayroll@thekey.com <canadapayroll@thekey.com>*
>>
>>
>> Irin Nahar Eva, PCP, PLP (CPM)
>>
>> Payroll Manager - Canada
>>
>> *647-932-6409 *
>>
>> irin.eva@thekey.com
>>
>>
>>
>
> --
>
> *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email
> - canadapayroll@thekey.com <canadapayroll@thekey.com>*
>
>
> Irin Nahar Eva, PCP, PLP (CPM)
>
> Payroll Manager - Canada
>
> *647-932-6409 *
>
> irin.eva@thekey.com
>
>
>