Re: Client Mrs. Iadipaolo

From
Nikita Moreau <nmoreau@thekey.com>
To
Michelle Hudgins <michelle.hudgins@thekey.com>
CC
Collections Team <collectionsteam@thekey.com>, Timothy Thomas <tt@thekey.com>, Joey Taylor <joey.taylor@thekey.com>
Date
Fri, 16 Aug 2024 11:45:21 -0400
Folder
INBOX
Yes, it's done.
--

*Nikita Moreau*

Gestionnaire des Aides-Soignants / Caregiver Manager

nmoreau@TheKey.com

514-907-5065

TheKey.ca <https://www.thekey.ca/>

[image: TheKey]





On Fri, Aug 16, 2024 at 11:43 AM Michelle Hudgins <
michelle.hudgins@thekey.com> wrote:

> Good Morning Nikita,
>
> I am circling back with you for an update.
>
> Has this been resolved?
>
> Best,
>
> Michelle Hudgins
>
> On Thu, Aug 8, 2024 at 10:00 AM Michelle Hudgins <
> michelle.hudgins@thekey.com> wrote:
>
>> Good Morning,
>>
>> I received a voice message from son Fabio stating that he has not
>> received a call from you.
>>
>> He would like to have this resolved before he pays the outstanding
>> balance.
>>
>> Best,
>> Michelle Hudgins
>>
>> On Tue, Aug 6, 2024 at 4:49 PM Michelle Hudgins <
>> michelle.hudgins@thekey.com> wrote:
>>
>>> Thank you.
>>>
>>> On Tue, Aug 6, 2024 at 4:40 PM Nikita Moreau <nmoreau@thekey.com> wrote:
>>>
>>>> Ok thank you. We will call the client.
>>>>
>>>> --
>>>>
>>>> *Nikita Moreau*
>>>>
>>>> Gestionnaire des Aides-Soignants / Caregiver Manager
>>>>
>>>> nmoreau@TheKey.com
>>>>
>>>> 514-907-5065
>>>>
>>>> TheKey.ca <https://www.thekey.ca/>
>>>>
>>>> [image: TheKey]
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Tue, Aug 6, 2024 at 4:36 PM Michelle Hudgins <
>>>> michelle.hudgins@thekey.com> wrote:
>>>>
>>>>> Good Afternoon,
>>>>>
>>>>> I spoke to Fabio. He would like to speak with you directly.
>>>>>
>>>>> He believes that the information provided is incorrect.
>>>>>
>>>>> Please contact him at 514-515-6726.
>>>>>
>>>>> Best,
>>>>>
>>>>> Michelle Hudgins
>>>>>
>>>>> On Tue, Aug 6, 2024 at 11:04 AM Nikita Moreau <nmoreau@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> As per the document provided by the client, they are entitled to 4
>>>>>> hours of Cheques Emploie per week at $19 per hour ($77 weekly reduction). I
>>>>>> have attached the document below.
>>>>>> As per the invoices you sent, I see that this was removed so I am
>>>>>> unsure where the issue is?
>>>>>> --
>>>>>>
>>>>>> *Nikita Moreau*
>>>>>>
>>>>>> Gestionnaire des Aides-Soignants / Caregiver Manager
>>>>>>
>>>>>> nmoreau@TheKey.com
>>>>>>
>>>>>> 514-907-5065
>>>>>>
>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>
>>>>>> [image: TheKey]
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Aug 6, 2024 at 11:01 AM Nikita Moreau <nmoreau@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Michelle, they actually receive 4 hours weekly through cheque
>>>>>>> emploi which equals $77.08. I don't see any issues in their invoices?
>>>>>>> --
>>>>>>>
>>>>>>> *Nikita Moreau*
>>>>>>>
>>>>>>> Gestionnaire des Aides-Soignants / Caregiver Manager
>>>>>>>
>>>>>>> nmoreau@TheKey.com
>>>>>>>
>>>>>>> 514-907-5065
>>>>>>>
>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>>
>>>>>>> [image: TheKey]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Aug 6, 2024 at 10:52 AM Michelle Hudgins <
>>>>>>> michelle.hudgins@thekey.com> wrote:
>>>>>>>
>>>>>>>> Hi,
>>>>>>>>
>>>>>>>> The son states that the invoices have had errors.
>>>>>>>>
>>>>>>>>  Per his agreement, we should only be charging him for 3 days and
>>>>>>>> the 4 days is to be reimbursed through the government.
>>>>>>>>
>>>>>>>> Best,
>>>>>>>> Michelle Hudgins
>>>>>>>>
>>>>>>>> On Tue, Aug 6, 2024 at 9:55 AM Nikita Moreau <nmoreau@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Michelle, could you please let me know what invoices client
>>>>>>>>> Mrs. Iadipaolo is disputing from Montreal office? That way I can look it
>>>>>>>>> over please.
>>>>>>>>> Thank you for your time.
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> *Nikita Moreau*
>>>>>>>>>
>>>>>>>>> Gestionnaire des Aides-Soignants / Caregiver Manager
>>>>>>>>>
>>>>>>>>> nmoreau@TheKey.com
>>>>>>>>>
>>>>>>>>> 514-907-5065
>>>>>>>>>
>>>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>>>>
>>>>>>>>> [image: TheKey]
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>

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