Re: Cut Quality.
- From
- Isabelle Grondin <isabelle.grondin@thekey.com>
- To
- Timothy Thomas <tt@thekey.com>
- CC
- silvana@xentas.ca
- Date
- ue, 16 Dec 2025 08
- Folder
- INBOX
📎 image002.jpg
Here are the new one. Color quality is perfect but cut shows the white. Isabelle Grondin *Directrice du développement client / **Home Care Liaison* Cell : 438-699-9311 Bur : 514-907-5065 TheKey.ca <http://thekey.ca/> [image: TheKey] Le lun. 15 déc. 2025 à 14:08, Timothy Thomas <tt@thekey.com> a écrit : > @Isabelle Grondin <isabelle.grondin@thekey.com> could you please share > more photos of your new cards with the rough edges? > > Thanks > > On Mon, Dec 15, 2025 at 10:15 AM <silvana@xentas.ca> wrote: > >> Good morning Tim, >> >> >> >> Could you please send me some more pictures of the Montreal and Vancouver >> business cards? I can go to the Calgary office and take pictures myself >> there. >> >> >> >> Here is what my printer said: >> >> >> >> *Thank you for reaching out and for providing the detailed explanation >> and reference images. We’re very sorry to hear about the cutting issue on >> your recent business card order, and we completely understand how >> disappointing this must be especially with your customer waiting on their >> cards.* >> >> *To help us investigate further, could you please provide a few >> additional photos showing the issue across multiple pieces, along with the >> quantity affected for each order number provided? Once we have that >> information, we’ll forward it to our production team for review and request >> reprint approval.* >> >> *We truly appreciate your patience and understanding, as well as your >> continued trust in our company. We’ll do our best to get this resolved for >> you as quickly as possible.* >> >> >> >> Thank you, >> >> >> >> *Silvana Stoesser* >> >> Xentas Inc. >> >> >> >> *Mobile: *403-481-0547 >> >> *Web:* www.xentas.ca <https://xentasinc.ca/> >> >> *Email:* silvana@xentas.ca >> >> >> >> *From:* Timothy Thomas <tt@thekey.com> >> *Sent:* December 12, 2025 2:08 PM >> *To:* silvana@xentas.ca >> *Subject:* Re: Cut Quality. >> >> >> >> old card on the left, new on the right. >> >> >> >> >> >> On Fri, Dec 12, 2025 at 4:03 PM <silvana@xentas.ca> wrote: >> >> Is it possible for you to send me pictures of the other cards as well? >> This will help me compare the finishes and identify exactly where the issue >> is coming from. >> >> I will reach out to one of my other printers early next week and request >> a sample print for you. I’m confident we’ll find a quick and reliable >> solution so you can get the quality you expect. >> >> Thank you for your patience, and I appreciate you giving me the chance to >> make this right. >> >> >> >> >> >> *Silvana Stoesser* >> >> Xentas Inc. >> >> >> >> *Mobile: *403-481-0547 >> >> *Web:* www.xentas.ca <https://xentasinc.ca/> >> >> *Email:* silvana@xentas.ca >> >> >> >> *From:* Timothy Thomas <tt@thekey.com> >> *Sent:* December 12, 2025 1:41 PM >> *To:* Xentas Inc. Silvana <silvana@xentas.ca> >> *Subject:* Cut Quality. >> >> >> >> Hi Silvana, >> >> >> >> I received the new cards and again I’m disappointed with the quality of >> the cut. The edges are all rough and the color is missing. See the picture >> attached next to cards from other companies (which are by no means a >> “higher quality” stock). What’s going on here? If we can’t get a decent >> card made we’ll have to find another supplier. >> >> >> >> Thanks >> >> Tim >> >> >> >> >> *Tim Thomas* >> >> Head of Midwest & Canada Divisions | *TheKey* >> >> Mobile: 514.591.9387 >> >> [image: TheKey] <https://homecareassistance.com/> >> >>