RE: Cut Quality.

Hi Isabelle,

 

Can you please confirm that these were the new business cards, shipped on Dec. 5 with Fedex 487315879043 <https://www.fedex.com/fedextrack/?trknbr=487315879043>  to the Westmount office?

And not the ones that were shipped on Nov. 20 with UPS  <http://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=1Z322E7X2038116128> 
1Z322E7X2038116128

 

Thank you,

 

 

Silvana Stoesser

Xentas Inc.

 

Mobile: 403-481-0547

Web:  <https://xentasinc.ca/> www.xentas.ca

Email:   <mailto:silvana@xentas.ca> silvana@xentas.ca

 

From: Isabelle Grondin <isabelle.grondin@thekey.com> 
Sent: December 16, 2025 6:54 AM
To: Timothy Thomas <tt@thekey.com>
Cc: silvana@xentas.ca
Subject: Re: Cut Quality.

 

Here are the new one.

Color quality is perfect but cut shows the white.




Isabelle Grondin

Directrice du développement client / Home Care Liaison

Cell : 438-699-9311  Bur : 514-907-5065

TheKey.ca <http://thekey.ca/> 

 

  <https://lh5.googleusercontent.com/7UIl5qIg98CVLNkfJb0uunvYz_sB1v2dlALxiwQIOXg4Nqyb5YZa3nuR5XJwc_-WRj46mjbsdSB9RfjI41Hcv-mTpAUYx6If4KAvYtNzHJdp8QkYQa4wx4HxW6Han5n1mJmBv_C6uL9R9wY1R9ZHHWI> 

 

 

Le lun. 15 déc. 2025 à 14:08, Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> > a écrit :

@Isabelle Grondin <mailto:isabelle.grondin@thekey.com>  could you please share more photos of your new cards with the rough edges?

 

Thanks

 

On Mon, Dec 15, 2025 at 10:15 AM <silvana@xentas.ca <mailto:silvana@xentas.ca> > wrote:

Good morning Tim,

 

Could you please send me some more pictures of the Montreal and Vancouver business cards? I can go to the Calgary office and take pictures myself there.

 

Here is what my printer said:

 

Thank you for reaching out and for providing the detailed explanation and reference images. We’re very sorry to hear about the cutting issue on your recent business card order, and we completely understand how disappointing this must be especially with your customer waiting on their cards.

To help us investigate further, could you please provide a few additional photos showing the issue across multiple pieces, along with the quantity affected for each order number provided? Once we have that information, we’ll forward it to our production team for review and request reprint approval.

We truly appreciate your patience and understanding, as well as your continued trust in our company. We’ll do our best to get this resolved for you as quickly as possible.

 

Thank you,

 

Silvana Stoesser

Xentas Inc.

 

Mobile: 403-481-0547

Web:  <https://xentasinc.ca/> www.xentas.ca

Email:   <mailto:silvana@xentas.ca> silvana@xentas.ca

 

From: Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> > 
Sent: December 12, 2025 2:08 PM
To: silvana@xentas.ca <mailto:silvana@xentas.ca> 
Subject: Re: Cut Quality.

 

old card on the left, new on the right. 

 



 

On Fri, Dec 12, 2025 at 4:03 PM <silvana@xentas.ca <mailto:silvana@xentas.ca> > wrote:

Is it possible for you to send me pictures of the other cards as well? This will help me compare the finishes and identify exactly where the issue is coming from.

I will reach out to one of my other printers early next week and request a sample print for you. I’m confident we’ll find a quick and reliable solution so you can get the quality you expect.

Thank you for your patience, and I appreciate you giving me the chance to make this right.

 

 

Silvana Stoesser

Xentas Inc.

 

Mobile: 403-481-0547

Web:  <https://xentasinc.ca/> www.xentas.ca

Email:   <mailto:silvana@xentas.ca> silvana@xentas.ca

 

From: Timothy Thomas < <mailto:tt@thekey.com> tt@thekey.com> 
Sent: December 12, 2025 1:41 PM
To: Xentas Inc. Silvana < <mailto:silvana@xentas.ca> silvana@xentas.ca>
Subject: Cut Quality.

 

Hi Silvana,

 

I received the new cards and again I’m disappointed with the quality of the cut. The edges are all rough and the color is missing. See the picture attached next to cards from other companies (which are by no means a “higher quality” stock). What’s going on here? If we can’t get a decent card made we’ll have to find another supplier. 

 

Thanks

Tim

 







Tim Thomas

Head of Midwest & Canada Divisions | TheKey

Mobile: 514.591.9387

 <https://homecareassistance.com/>