Thanks so much Shyanne it helps us see the bigger picture which shows that
most of the issues have been addressed from a scheduling standpoint but we
need to follow up with Recruitment so we do not lose that client!
Calgary is 44 hours per week from what I can see on the standards act.
Talk this week
Sharon
On Thu, Dec 22, 2022 at 2:02 PM Shyanne Hansen <shyanne.hansen@thekey.com>
wrote:
> Hi Sharon,
>
> I have added comments below.
> Please let me know if anything additional is required.
>
>
>
> *Thank you;Shyanne Hansen *
> *Staffing Manager*
> of Calgary, Alberta & Winnipeg, Manitoba
> *________________________*
>
> *Calgary Office: *
> *825-801-5550**Winnipeg Office: **204-489-6000*
>
> [image: TheKey] <https://www.thekey.com/>
>
>
> On Thu, Dec 22, 2022 at 12:35 PM Sharon Speirs <sspeirs@thekey.com> wrote:
>
>> Hi Shyanne
>>
>> I was made aware of a few caregivers with overtime for the last payroll
>> period and wanted to ensure that you also were aware and could ensure that
>> going forward this is not a continual issue. The hours are fairly minimal
>> but we know they can get out of hand quickly if we are not solving the
>> problem . Please see below as I have asked some questions as you have more
>> insight.
>>
>> Here are the caregivers with overtime hours
>>
>> *1. Reiselle Rampus - 7 hours overtime past pay period.*
>> She looks clear going forward as this week she is at 35 and the
>> following she is off. She worked last payroll with Bayers, Mcfaden and
>> Adams so I was wondering there was an issue that we had to ask her to work
>> overtime ? Was the overtime approved by anyone?
>>
>
> She helped last minute with client Ann Bayers, client has dementia and
> needed a companion in the hospital. Her daughter was sick and unable to be
> there.
> My understanding of the labour law for Calgary was that overtime is paid
> after 264 hours worked per month.
>
>
>>
>> *2. Suprinder Dhillon - 4 hours of overtime last payroll.* I am not
>> understanding the schedule as she mainly works with Trigg's overnight but
>> last week she also picked up another client which put her into overtime but
>> again was there an issue that you had no choice?
>>
>
> This was a one time pickup. Client Marcs wife fell and broke her pelvis,
> so extra care was needed for Marc.
>
>>
>> Going forward she has 40 hours every week but every second week I see her
>> scheduled 1030-7am which is causing overtime every payroll- why is that? Is
>> this a request from the client that she needs to start early every second
>> week? If it is then the client should be paying the 30 min of overtime not
>> us. Please clarify if you can.
>>
>
> This was temporary as the caregiver doing the evening shift could not work
> past 10:30. It has been corrected.
>
>>
>> *3. Michelle Portsmouth- 7 hours of overtime last pay period*
>> What seems to be her normal schedule is in line but she did two
>> overnights the last payroll - was this a one off? Again what was the
>> situation and was it approved? I don't see her regular schedule being an
>> issue but we need to be careful of adding too many shifts unless we have no
>> alternative and then there needs to be a note and who approved the overtime.
>>
>
> This clients schedule is now all corrected. One of her regular caregivers
> was off with an injury, her other caregivers picked up extra to cover as
> the client has advanced dementia.
>
>>
>> *Clavicle - LPN - overtime 4 hours last payroll*. I think this is your
>> client Trent Abraham that you have been having difficulty staffing due to
>> LPN with pediatric training shortage? I am concerned as going forward
>> Clavicle has 4 /12 hour overnight shifts which means 8 hour of overtime
>> per week and 16 every payroll which we cannot sustain. I can see the day
>> shifts are 10 hours and you have one person at 40 hours and one person at
>> 30 hours so not alot of flex there. Is this the hire that we need ASAP to
>> work overnight with this client?
>> Calgary is a small but growing market but right now we have to keep all
>> costs in line in order for it to be profitable so while 4 hours may not
>> seem like a lot of overtime it can get out of hand quickly.
>> I also realize that some of our clients are very picky about caregivers,
>> but if they don't want someone new and the current team will be into
>> overtime if they pick up a shift then we need to talk to the client about
>> introducing someone new or paying overtime.
>>
>
> Correct, this is the night LPN for Kenton. We do not have any other LPNs
> that could take any shifts from her. We are at risk for losing this client,
> they have already cancelled 3 night shifts per week because we cannot staff
> it. If we remove more, we may lose them completely.
>
>>
>> Overtime is never a fun subject but super important to the bottom line
>> and as schedulers we own it. We will always run into issues but if we can
>> find the root problem then we can try to solve it.
>>
>> Let me know how I can support as we want to get both Winnipeg and Calgary
>> on the right path and if it is purely due to staffing shortages then we
>> will ask for even more resources.
>> Sharon
>>
>> Sharon Speirs
>> Canadian Staffing Manager
>> *Please note my email has changed:*
>> sspeirs@thekey.com
>> 778 279 3634
>> TheKey.com <https://www.thekey.com/>
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>>
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>>