Re: Rogers Communication - Internet for Waterloo and Toronto

I haven't had online access since we sold. Gabe L removed our access and
gave the account to corporate. For years though the billing stayed on my
personal visa which I had to expense each month without a receipt because
that also went to corporate.
I have never paid for Waterloo and that is a totally separate account.
When toronto got their new office billing was set up from corporate so i
was never involved. I am on hold with them but I am really not sure if they
will give me any information. Does Gabe still work for the company?
How was Waterloo's account been paid all these years without access to that
account?

On Thu, Jan 23, 2025 at 4:58 PM Hailey Nguyen <hailey.nguyen@thekey.com>
wrote:

> Hello Cheryl,
>
> The email that we received (the screen shot I sent) does not include the
> account information on the email.  They only provided the amount due.  Do
> you have the account number for the Toronto account that you can share with
> us?
>
> I reached out to John and below is what he advised.
>
> [image: image.png]
>
> *Thank you,*
>
>
> *Hailey Nguyen*
>
> *Accounts Payable Specialist*
>
> *Hailey.Nguyen@thekey.com <Hailey.Nguyen@thekey.com>*
>
> *TheKey.com*
>
>
>
>
> On Thu, Jan 23, 2025 at 1:50 PM Cheryl Cartwright <ccartwright@thekey.com>
> wrote:
>
>> Sure. I really don't understand though. This was set up a very long time
>> ago. Why all of a sudden do we not have payment or account information? I
>> am not even sure rogers will tell me anything but I will call. As I said, I
>> have nothing to do with these accounts.
>>
>> I will let you know what they say,
>>
>> Cheryl
>>
>> On Thu, Jan 23, 2025 at 1:27 PM Hailey Nguyen <hailey.nguyen@thekey.com>
>> wrote:
>>
>>> Hello Cheryl,
>>>
>>> Can you please help call and find out if this is for the Toronto
>>> account?  There's no account information listed on email.  Rogers won't
>>> disclose the account with us without any information.  Thank you!
>>>
>>> [image: image.png]
>>>
>>> *Thank you,*
>>>
>>>
>>> *Hailey Nguyen*
>>>
>>> *Accounts Payable Specialist*
>>>
>>> *Hailey.Nguyen@thekey.com <Hailey.Nguyen@thekey.com>*
>>>
>>> *TheKey.com*
>>>
>>>
>>>
>>>
>>> On Thu, Jan 23, 2025 at 10:01 AM Cheryl Cartwright <
>>> ccartwright@thekey.com> wrote:
>>>
>>>> It’s possible it was set up on my Brex card. I remember having a charge
>>>> there but I don’t receive invoices for that account and haven’t since we
>>>> were bought out. I don’t believe there are any recent charges. I never had
>>>> any control over the Waterloo account only the Toronto location.
>>>>
>>>> Will rogers not just tell you who they have been billing? Do you need
>>>> me to call?
>>>>
>>>> Cheryl
>>>>
>>>>
>>>>
>>>> On Thu, Jan 23, 2025 at 12:35 PM Hailey Nguyen <
>>>> hailey.nguyen@thekey.com> wrote:
>>>>
>>>>> Hello Cheryl,
>>>>>
>>>>> I'm writing to follow up on my previous email.  Please advise.
>>>>>
>>>>> *Thank you,*
>>>>>
>>>>>
>>>>> *Hailey Nguyen*
>>>>>
>>>>> *Accounts Payable Specialist*
>>>>>
>>>>> *Hailey.Nguyen@thekey.com <Hailey.Nguyen@thekey.com>*
>>>>>
>>>>> *TheKey.com*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jan 20, 2025 at 12:53 PM Hailey Nguyen <
>>>>> hailey.nguyen@thekey.com> wrote:
>>>>>
>>>>>> Hello Cheryl,
>>>>>>
>>>>>> We received the below email in our inbox but it doesn't have an
>>>>>> account number listed on the email.  Do you know who takes care of the
>>>>>> internet for the Waterloo and Toronto locations?  I reached out to John
>>>>>> Hawkins but per John, we don't have online access for the accounts.
>>>>>>
>>>>>> I already reached out to Timothy and Timon and Timothy advised me to
>>>>>> reach out to you.
>>>>>>
>>>>>> [image: image.png]
>>>>>>
>>>>>> *Thank you,*
>>>>>>
>>>>>>
>>>>>> *Hailey Nguyen*
>>>>>>
>>>>>> *Accounts Payable Specialist*
>>>>>>
>>>>>> *Hailey.Nguyen@thekey.com <Hailey.Nguyen@thekey.com>*
>>>>>>
>>>>>> *TheKey.com*
>>>>>>
>>>>>>
>>>>>>
>>>>>