Re: Cheryl Cartwright

Hi Mark,

Liz Hamilton needs some additional area codes added to her 8x8. We are
looking for Vancouver (778) and Calgary (403) You may want to add Winnipeg
as well (204)
She has Toronto already.

Thanks in advance,

Cheryl

On Wed, Jul 3, 2024 at 12:43 PM Mark Warner <mark.warner@thekey.com> wrote:

> Cheryl,
>
> -  On your 8x8 app, please select your picture/initials in the upper left
> corner
> -  Locate *Caller ID*.  You will see a dropdown box there.  All the area
> codes/numbers you can use for outgoing CallerID should be listed there.
>
> Setting up 8x8 voicemail using the 8x8 voicemail app container:
> https://www.youtube.com/watch?v=_dub0XtO3gU
> The 8x8 app shown in the videos is an older revision so yours will look
> slightly different, but all the instructions apply.
> You'll need a headset or microphone/speaker on your PC
>
> Setting up 8x8 voicemail using the "touch tone" method:
> - Using your 8x8 app,  do the following (you'll need a headset or
> microphone/speaker on you PC):
> - Enter 555 and call
> - Once connected, select the Keypad icon to use touch tones
>
> [image: image.png]
> - Default voicemail passcode:  134679
> - Press 2
> - Press 1 to record First and Last Name
> - Press 2 to record your Internal Greeting
> - Press 3 to record your External Greeting
>
> Follow the guided instructions to create, edit, record your greetings
>
> Thanks,
> Mark Warner
>
> On Wed, Jul 3, 2024 at 10:00 AM Timothy Thomas <tt@thekey.com> wrote:
>
>> Cheryl says she doesn't see the call out numbers in 8x8, can you connect
>> with her please.
>>
>> Also Cheryl needs to set up her voicemail, please send her the
>> instructions on how to do this.
>>
>> Thanks Mark!
>>
>> On Wed, Jul 3, 2024 at 10:59 AM Mark Warner <mark.warner@thekey.com>
>> wrote:
>>
>>> Yes, this was completed via ticket 832135 on 12JUN2024.  I'll reply to
>>> the ticket so you can see the update.
>>>
>>> On Wed, Jul 3, 2024 at 9:53 AM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> Hi Mark,
>>>>
>>>> Has this been completed? It's very urgent.
>>>>
>>>>
>>>>
>>>> On Wed, Jun 12, 2024 at 12:12 PM Mark Warner <mark.warner@thekey.com>
>>>> wrote:
>>>>
>>>>> Sorry for the delay.  I just ran across this.  I get a bazillion
>>>>> emails a day and it was buried a bit deep.  I am going to convert this
>>>>> email request into a ticket and get to it as soon as I can.
>>>>>
>>>>> Thanks!
>>>>>
>>>>> On Tue, Jun 11, 2024 at 4:05 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>>
>>>>>> Hi Mark,
>>>>>>
>>>>>> I never heard back from 8x8 support. Can you assist with the
>>>>>> request below?
>>>>>>
>>>>>> ---------- Forwarded message ---------
>>>>>> From: Timothy Thomas <tt@thekey.com>
>>>>>> Date: Mon, Jun 3, 2024 at 9:44 AM
>>>>>> Subject: Cheryl Cartwright
>>>>>> To: 8x8 Support <8x8_support_team@8x8.com>
>>>>>> Cc: Cheryl Cartwright <ccartwright@thekey.com>
>>>>>>
>>>>>>
>>>>>> Good morning,
>>>>>>
>>>>>> Cheryl Cartwright is now a Regional Intake Manager for Canada.
>>>>>>
>>>>>> Please add dial out numbers for the following offices and area codes
>>>>>> (if available)
>>>>>>
>>>>>> Montreal - 514
>>>>>> Toronto - She already has a 647.
>>>>>> Waterloo - 519
>>>>>> Winnipeg - 204 or 431
>>>>>> Calgary - 403 or 587
>>>>>> Vancouver - 604 or 778
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> --
>>>>>> Tim Thomas
>>>>>> Head of Canada Division
>>>>>> *Please note my email has changed:*
>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>> (514) 591-9387
>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Tim Thomas
>>>>>> Head of Canada Division
>>>>>> *Please note my email has changed:*
>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>> (514) 591-9387
>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>
>>>>>
>>>>
>>>> --
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> *Please note my email has changed:*
>>>> tt@TheKey.com <tt@thekey.com>
>>>> (514) 591-9387
>>>> TheKey.ca <https://www.thekey.ca/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <tt@thekey.com>
>> (514) 591-9387
>> TheKey.ca <https://www.thekey.ca/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>