Re: Credit Balance for Penny Casey

Hi Kelly,

Please see attached statement.
Please let me know if you have any questions.

Thanks,
*Sumira Suthesan*
Accounts Receivable Specialist
T: 438-230-3887 ext.1070006
www.TheKey.com <http://www.thekey.com/>
[image: TheKey]


On Thu, Sep 21, 2023 at 11:47 AM Kelly Leigh Casey <kcpsolutions@gmail.com>
wrote:

> Good afternoon,
>
> Thank you for the email- can we please have the updated statement
> reflecting these findings?
>
> We will be using it to cross-reference with our credit card statement this
> weekend.
>
> In the meantime, please credit the ledger/account (show this on the
> statement) to ensure we are all on the same starting page,
>
> We will loop back next week to confirm our findings.
>
> With thanks,
>
>
> Kelly Casey
>
> On Sep 21, 2023, at 2:41 PM, Vashon Palloo <vashon.palloo@thekey.com>
> wrote:
>
> Hi Kelly/Patrick,
>
> I called your mother's house phone and the caregiver answered, directing
> me to contact you both. I am sending this email in addition to leaving you
> voicemails in hopes of reaching you.
>
> Penny Casey's account has a credit balance of $5,500.26 due to the credit
> card being automatically recharged the next day after it declined the
> previous day. I want to sincerely apologize for this as we did not know our
> credit card system had this capability; however, we want to make this right.
>
> You have the option to be refunded the amount of the credit balance or use
> this amount towards the next until credit is used up.
>
> Please let us know how you would like to proceed.
> --
>
> *Vashon Palloo*
>
> Senior Accounts Receivable Specialist
>
> vashon.palloo@thekey.com
>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>